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Remruiz17
New User

Sold tickets on Stubhub but concert was cancelled

I sold my tickets for 311 in Austin, TX for the Sept 28th show but the show was cancelled due to weather. Hold times with Stubhub customer support are rediculously long (6+ hours) and I never get call backs. Does anyone know what options I have to get in touch with someone at Stubhub? I’m trying to get my tickets returned to me so I can request a refund from Ticketmaster. I’ve been trying to get them back since the show was cancelled.
1 REPLY 1
BeaverFever
Pit Crew

Re: Sold tickets on Stubhub but concert was cancelled

If the show was canceled, and not postponed you should be refunded automatically by Ticketmaster. Check the email from TM with the cancelation notice. They sometimes take 4 to 6 weeks to process the refund.

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