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We_Got_Tickets
Conductor

StubHub API mapping issue

The tickets that are synced with 1Ticket for Troye Sivan's 11/1/18 show in San Francisco are actually mapping to the parking pass listing and not the event listing. If you look at the parking listing for that show you'll see a number of actual ticket listings showing up in there because of this issue!
I brought this up to 1Ticket nearly 2 months ago and they identified it as an API issue on the StubHub side and engaged the StubHub API team, it's been nearly two months, I've sent two or three follow-up emails on that thread to the StubHub API team and they haven't responded to a single email from myself or 1Ticket!
1 Comment
Moderator Moderator
Moderator

Re: StubHub API mapping issue

Hey @We_Got_Tickets! I have reached out to our API support team and they have located your emails so they are currently reviewing this issue to be resolved. In the meantime, you can try unbroadcasting and rebroadcasting again and let us know if that works around the issue while its being reviewed.