I have recently sold tickets on Stubhub that I bought on Ticketmaster but I am unable to transfer the tickets. What options do I have to transfer the tickets to the buyer?
If Ticketmaster was not allowing you to transfer the tickets when you bought them, why did you list with the delivery method as a mobile transfer?
You would have only been able to list them as electronic PDF (if that option was available) or UPS (again if available). You would have to contact StubHub about any other possible delivery methods you have.
Unfortunately, many tickets are not transferrable and Ticketmaster is not very transparent about it before you purchase.
Yes. I spoke with Ticketmaster and they gave me the option to leave the tickets at the box office for the buyer to pick up. Is this a reasonable option?
We do not allow Will Call delivery methods on our site as this puts the buyer at great risk for being refused the tickets/entry when they have already arrived at an event. I would recommend reporting an issue through your "Sales" portal to advise that you are unable to deliver the tickets as listed.