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holmeshouse
New User

Unclaimed Funds

I sold tickets and have not received the funds (unclaimed)...not sure why it did not process with PayPal, but I am now opting to add my bank account information for direct deposit. How long will it take to now process the unclaimed funds?

5 Comments
Moderator Moderator
Moderator

Re: Unclaimed Funds

Hello! We'll need to manually change the payment over to ensure it processes quickly and efficiently for you! We'll send you a private message to ensure that's done.

holmeshouse
New User

Re: Unclaimed Funds

Hello! Do you have a status on this request yet? Please advise. I was initially advised that I had 30 days to claim the funds...the 30th day is fast approaching. Thanks! 

Moderator Moderator
Moderator

Re: Unclaimed Funds

Hi @holmeshouse,

 

Apologies for the confusion! KattW had sent you a private message on Sunday to gain your account details but did not receive a response. I'll also send a message over to you so we can get this resolved as soon as possible, o please check for my message using the envelope icon on the upper right-hand side of the page. Thanks!

 

 

z_parkhill
Zamboni Driver

Re: Unclaimed Funds

I also have unclaimed funds that were supposedly sent back to StubHub from PayPal. Is it possible to re-send that payment info?

 

Moderator Moderator
Moderator

Re: Unclaimed Funds

@z_parkhill - Definitely! Let's see what the issue was and help get you your payment. I'll send you a PM in just a moment. 

 

Thanks!