cancel
Showing results for 
Search instead for 
Did you mean: 
Waterboy

What is the refund process when the tickets listed are sold but the event is cancelled for the seller?

I sold tickets to an event that will most likely be cancelled soon. (Event was at the Saenger Theatre in New Orleans with the hard rock hotel site collapse it looks as though any events in the near future will be cancelled) I'm just curious what the process is for me as a seller that has already received payment for tickets?  

2 REPLIES 2
Goalie

Re: What is the refund process when the tickets listed are sold but the event is cancelled for the seller?

If the event is cancelled and not rescheduled and you have already been paid then Stubhub will charge your credit card on file for the amount they paid you.

 

If the event is rescheduled then your original payment is still good.

 

Congrats on the sale

Reply
Loading...
Waterboy

Re: What is the refund process when the tickets listed are sold but the event is cancelled for the seller?

Thanks! That's what I thought I just couldn't find it in writing anywhere! Smiley Happy 

Reply
Loading...