I'm an NBA season ticket holder.
I couldn't make it to a December game, so I listed and sold the tickets on Stubhub. Due to COVID, the NBA rescheduled the game for late January. I saw the game on my calendar, mistakenly thought it was a "new" game, and accidentally double-sold the tickets.
I realized my mistake when I went to Ticketmaster to transfer. The original buyer of the December tickets still has their tickets.
I called Stubhub and cancelled the second sale right away. Now I recieve an email saying that my card will be charged for the tickets.
Assuming that Stubhub is going to void the second buyers' payment to me, my question is this: is Stubhub refunding an additional 100% of the ticket sale price to the buyer, are they keeping the additional 100% for themselves, or am I wrong about the buyer cc not being charged and I'm basically paying back money that is coming my way?
According to the Stubhub terms and conditions if you are unable to fulfill an order they will charge you a penalty - usually 100% of the value of the sale - as they go find replacement tickets for your buyer. In addiiton to the penalty, as oyu you did not complete the sale you will not be receiving a payment for it either.