I'm hoping that replying directly to the Moderator here will get this issue some better attention. @Paul, it's been seven months since this thread and there are no fewer than TEN separate threads in the community on this same issue, so clearly this remains a major problem with sellers. In the past few weeks I've had the "disappearing listings" problem three times across two separate Giants NFL games, and I believe this has cost me the ability to sell one of those games (the tickets went to waste). I've had two separate calls into customer service with no success (no follow-up from the first one, and the second call got disconnected after a half hour on hold and a HORRIBLE audio connection with the rep).
My tickets have been very attractively priced relative to other seats when the listings disappeared, so my theory is that someone is attempting to buy them and encountering a problem, at which point the listing disappears but there is NO notification, communication, or explanation for this.
I've been selling Giants season tickets on StubHub for well over a decade, I'm sure generating thousands of dollars in revenue for StubHub. This treatment and overall lack of attention is unacceptable to the point that I'm about to abandon StubHub completely. At the very least, I believe I deserve compensation for the tickets I was unable to sell due to this issue.
