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Waterboy

"There was a problem, please try again" when trying to upload ticket PDF

I've been trying to upload my ticket for the past few days but every time I try to upload, it has a red popup that says "There was a problem, please try again." The ticket is the ORIGINAL PDF file, and it is NOT a secured PDF. I've tried clearing my cache, browsing history, and cookies. I've tried it on both Google Chrome and Microsoft Edge. Nothing is working.

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Moderator

Re: "There was a problem, please try again" when trying to upload ticket PDF

So sorry to hear you're having trouble. We have received some reports of this previously, though not a lot. One thing that has worked for some people is to make a duplicate copy of the PDF, then try to upload the duplicate. Try to upload that and if you still have issues, send me or another one of our moderators a private message. We can look into that with you if the issue persists.

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