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reselling tickets without fees (after concert was rescheduled)?

I am trying to resell tickets because a concert was rescheduled. We received a stubhub's email that "If you relist your tickets and they sell, we will automatically waive the fee we normally charge sellers.".


However, the 'resell' button is nowhere to be found, and I have to create a new listing which means that the fee will be applied. I called stubhub but they just helped to create a new listing which didn't solve the problem.


Please help 

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here