I have been listing my tickets for at least 5 years and have just noticed in the last week that my seller's fees have jumped from 10% to 13%. Not a good thing.A 30% increase in fees is really incredulous since everything that is handled on your end is done automatically by computer. Hopefully the charge for MLB will not increase.
for the first time in years I was charged a fee higher than 10%. No notifcation at all. I will check my listings moving forward. Anything higher than 10% and I will remove the listing and use TicketMaster.
I wanted to bring some clarity to this thread for all of our customers. Fees allow StubHub to create a safe, healthy and secure global marketplace where you can buy and sell tickets to your favorite events. StubHub operates an open competitive marketplace and periodically makes business adjustments based on supply and demand.
Service fees will be visible at the time of listing. Seller fees for the vast majority of StubHub users currently range from 10 to 15% and may increase or decrease over time based on the type of event and a number of factors. Top factors include the costs associated with marketing the events and robust trust and safety programs to help sell your tickets faster and securely.
I noticed they raised the fees to 13% on my account. My wife also has an account and her fee has remained at 10%. I have started selling with TicketNetwork, their fees are only 9.4%. It may not sound like much of a difference but when you sell hundreds of tickets it can add up. It would have been nice if StubHub notified the sellers of this change. It makes it appear like they are trying to slip this change in.
I too just discovered that my sellers fees suddenly increased from 10% to 13%. Seems like old listings are still charging only 10% and any new listings are charging the 13%. Obviously I don't like the increase but what is more troubling to me is the complete lack of communication and transparency by Stubhub. It just happened. No "heads up". Nothing.
No question they have the best portal for this business but it seems like they take advantage of that fact and give no regard to treating their seller community as a customer. Very disappointed.
Its just more of a squeeze on the sellers. Stubhub has regressed so much over the years and tickets are not selling unless you are basically giving them away, now higher fees on top of that? Stubhub doesn't realize that at some point, sellers will just stop selling on here. First, you now allow everyone to sell on here, including teams, venues, promoters and every average person. Before you had to be approved to sell mobile tickets, now any average person can. They do not understand exactly how to do it, errors ensue and buyers are left unhappy. Its almost became like a flea market on here. The over saturation from allowing everyone to sell, mixed with a decline in buyers is driving down sales at an alarming rate
Secondly, buyers just wait til the last minute to buy now. So now we have 1000 tickets left 6 hours before the event and they are hitting $6.00 in no time as buyers have no urgency to purchase. Its just not what it used to be and raising fees, squeezing more money from an already shrinking sale, and having to spend hours monitoring your price, is in my opinion not a long range plan for success.
I like(d) Stubhub, but with every change comes more of a burden on sellers. Stubhub should learn from their parent company Ebay. For years they kept raising fees, sellers complained, boycotted, etc and the changes just kept coming. Now Ebay is a shell of what it used to be. People will only take so much and someone like Amazon is always ready to fill the void.
I've been selling with StubHub for over 9 years now. Thousands of sales. I've always been extremely disappointed with the way StubHub treated me as a seller vs as a buyer, which is so confusing since the business model depends on sellers providing the product that drives StubHub's business model. Despite all this, however, I've stuck with StubHub because of familiarity and it's relative (yet shrinking) dominance in the marketplace.
However, this change really is the last straw. Not just for the change itself, but for the UTTER LACK OF TRANSPARENCY AND COMMUNICATION regarding the change. On top of that, the scripted answers we are getting by the moderators here, and via customer service, make it infinitely worse. There is absolutely no rhyme or reason to what sale gets charged what percentage, and I have yet to find anyone who will give me some semblance of a logical answer.
MaryHill...you started your response by stating "I wanted to bring some clarity to this thread." You brought absolutely ZERO clarity to the policy itself. You stated a very obvious fact...StubHub operates in an open marketplace. But you know who else operates in an open marketplace? Your sellers. Real people who depend on the mutually-beneficail partnership they have with StubHub for at least part, if not all, of their livelihood. So if a change needs to be made to our seller fees, then is it unreasonable to ask StubHub to be forthcoming about how, exactly, that change works? I should not have to go ALL THE WAY through the process of listing the tickets to learn, at the very end of that process, what my fee is going to be...do you realize how much time that takes? Again...the 30% increase in seller fees is bad enough. But it might even be semi-acceptable if the parameters are clear, and I am just absolutely stumped as to why StubHub is refusing to be transparent about how this change works.
SO...with all that said...please clearly answer the following:
1) What is the formula StubHub uses to determine the percentage they are going to take for each sale. If it is going to be "variable," then so be it...but how can we as sellers know the fee BEFORE we list (which is the absolute barest-minimum of transparency that should be expected)?
2) I've always wanted to ask this, and this provides the perfect opportunity to do so: Why has StubHub never come up with any type of merit-based program for sellers that have made multiple sales on Stubhub proven themselves to be trustworthy? If StubHub's goal is to, using your own words, " create a safe, healthy and secure global marketplace where you can buy and sell tickets to your favorite events," then wouldn't it make sense to create a system that would REWARD that kind of performance and "loyalty?" It seems logical that StubHub would WANT to retain those types of sellers, so it's always blown me away that there is not some type of incentive for actually being that type of seller (like something as simple as reduced, or even static, seller fees). So I'd love an explanation on this as well.
snydwalker76 nailed it. Transparency and communication. I get it that stubhub might want to change the game (fee structure) based on their business purposes/strategy. However all I ask for is a clear understanding of that business strategy and how it impacts me as a high volume seller. Just tell me. Then I can make an informed decision on what to do next. By not telling me......well maybe you just don't respect me and my business. It feels sneaky and disrespectful.
btw.....as far as I can tell the fee change only seems to impact my new listings. Not listings that were posted before the change even if they have not sold yet. But maybe I shouldn't reveal that.....lol.....the stubhub gods might change that too. Oh well too late. I'm just being transparent. Imagine that.