Up until last week or so, all my listings had 10% seller fees. Starting from last week I started seeing 13% seller fee on one of the most recent listings, and ever since then all the new listings I create shows 13% seller fees. Used the customer service chat option to ask about it and the agent said seller fees have always varied from 8%~17% based on the event. This is not true because up until last week, the seller fees have been 10% on every single listings I sold. Also some listings that I created a few weeks ago (that havent been sold yet) still shows a payout of 10% seller fees when I go to my listings page, but when I try to create a new listing for the same exact event the seller fee for the new listing equals to 13%. So it is definitely not based on the event type.
I have found the exact same thing is happening. 10% quoted sellers fees were ALWAYS the normMLB tickets, NHL tickets, concert tickets, soccer tickets, etc. It was 10% on everything. Today, I just noticed that my new listings are quoting a higher seller fee %. Very disappointed that this was not announced by Stubhub in an email or otherwise.
Just discovered this egregious money grab from stubhub the other day. I knew something didn't look right when I listed recent tickets but didn't think about it at the time. I usually automatically know what my profit should be and the numbers didn't add up. Well now I know why. This is beyond belief.
I have sold hundreds and hundreds of tickets on stubhub over the years and never even once had a problem. I have made thousands of dollars for stubhub. As costs go up, so too do the price of tickets and that's how stubhub makes more money--they should never have to raise their fee percentage, and if you think about it, if they must justify raising fees due to higher costs, well they'll have to raise them again in a few years, and then again a few years after that. If this logic is sound (which it clearly isn't) then you'd see that eventually the seller fee would rise to over 100%.
They claim trust and safety programs. Baloney. Another lie. The seller is charged a very high penalty if he/she sells a bad ticket. Furthermore, stubhub has agreements in place with many organizations like MLB. Every ticket they sell for most baseball teams is verified by MLB and as stubhub issues a new bar code, the ticket is 100% guaranteed to be valid, so there is no risk.
With this move, stubhub proves that they completely fail to understand the risk and the incredibly thin margins of their sellers. I assume 100% of the risk for every ticket I purchase to sell on stubhub. If the ticket doesn't sell, I lose 100% of my investment, while stubhub loses nothing. Now my already thin profit margin is being reduced by an additional 30% in some cases. For example, I may purchase a ticket for the Phillies that costs me $50. I may list that ticket on stubhub for $66.66 just to make a measly $10 profit after stubhub takes their 10% seller fee. The cost to the buyer for this ticket is $85.96. So at the end of the day, stubhub is making $25.96, while paying me $60, but my profit is only $10. And I assume the risk. But that's apparently not good enough for stubhub. They want (in this case) an additional 20% of my profits so, now under the 13% seller fee I only get $58, or an $8 profit, while stubhub gets $27.96. Stubhub is paying out $58 to make $85.96 for a $27.96 profit which means stubhub is making close to 50% profit on this transaction, while I make a measly 16%. And I assume 100% of the risk. Stubhub zero risk. Yes, I know stubhub has to pay a percentage to MLB, but still??? There is no justification for this seller fee hike.
I have hundreds of tickets that I have yet to list. I have no choice but to try listing them on stubhub's competitors. If they don't sell there, I 'll have to come back to stubhub, but I will be getting out of this business. I can not justify the risk/reward with this horrible hike in seller fees. Goodbye stubhub.
Do what i do, i used to list 100 percent of tickets through stub hub but since stub hub can care less about the sellers I now list around 10 percent of my inventory on stub hub. This company has really gone downhill they remind me of aol
My blood is still boiling over this. Basically, stubhub is saying they don't want any part of the medium sized ticket sellers. They have special policies for the super high-end folks, the ones who do over $50K per year, and I doubt they are affected by this, at least not that much. It's the super small time folks, the ones who just try to unload an extra ticket here and there, and often lose money, that stubhub seems to crave. Those folks won't even notice the money grab as they're just happy if they can get anything back for what would be an unused ticket.
It's the folks like me, that regularly do maybe up to a hundred transactions (or more) on stubhub each year, that for whatever reason, stubhub wants to do away with. I don't understand it. Every single ticket I have ever sold on stubhub has been a valid ticket and I always ship hard copy tickets the same day. But stubhub has told me loud and clear that they don't want my business anymore. I simply can't accept or afford a 30-50% hike in what stubhub takes. I just listed a ton of tickets on stubhub's competitors and really hope they sell.
I just received the familiar "You've sold your tickets" email, and for the first time ever, instead of being happy to get this email, I'm sad, disappointed and angry. While I'm moving all future ticket inventory to more reasonable ticket reselling platforms, I left the few sales I had already listed on stubhub there. (The ones before I realized this heinous 30% price hike money grab.) So yeah, they'll all eventually sell, as one did this morning, but it just pisses me off as I look at my payout and see the 30% extra that I'm not getting. Yet it is me, not stubhub, who takes 100% of the risk with these tickets. If they don't sell, I lose everything, stubhub nothing. Or if they sell below my cost, I lose money, yet stubhub still makes money. Please stubhub, realize the errors of your ways. You bring in over a billion dollars every year. We all know the real reason for the money grab was because eBay is hurting a bit and has nothing to do with the costs of advertising and buyer guarantee. You take 30-50% on every transaction, that is way more than enough!
Again pretty safe to say Stubhub is now one of the highest priced resale platforms. The site is suffering from an overload of inventory anyways. Sales are not what they used to be and the overall sale total has dropped dramatically. Price accordingly and you will have success on any online platform. No need to be dependent.
Noting everyone's comments, I agree zero transparency, zero communication and willy nilly implementation of the fees. I've done comparisons to numerous other sellers and all have replied with varying degrees of what was changed when. Folks, this has nothing to do with the event, the price, the seat location, margin - its seller-based with no honest criteria being provided. I'm in the process of moving all our inventory to TicketNetwork. 10% seller fee. Lots of eyes on the listings. Let the group know if anyone gets a conclusive answer from SH.
WOW! Are you guys KIDDING? I have been selling tickets on stubhub since 2005 with over $15 million dollars in sales over that period of time! Now you guys are charigng more than other rip off artists like Vivid Seats??!
Hey Guess what.. Seat Geek , Tickpick, and Gametime charge 0 % to 4 % on their sites. Tickets sell there just fine. Starting to expirment to see how life with no stubhub goes, so far so good!. Hopefully will have all inventory off from you guys in the next 2 monts. Done with your greedy policies. Not like it was a few years ago where we needed stubhub to survive. Your stupid moronic policies opened the door for your competition and now the gates will come crashing in. Best of luck!
The bottom line is that StubHub does not care about the sellers or the buyers and all that matters to them is $$$. Their fee structure is non transparent, the customer service has gone down the drain and they have a shrinking market share. The only way they will learn is if most sellers start using other platforms for listing their tickets. There are some sites like Flash Tickets whose fees are very reasonable. I have been using Stubhub for over 10 years because of the ease of listing tickets and the website is very easy to navigate. But after these sneaky fee increases that sellers were not made aware of it is time to look at other options. Last week I contacted them for a buying issue and the customer service lady was not helpful at all to the point that she was actually rude.
I just came here to search about this. I was just listing a few of my games - I'm a season ticket holder - and the fees for the new games I'm listing are higher than all of my current listings. These fees are ridiculously high already - it's comical how much more Stub Hub charges than Ticketmaster. I have my season tickets listed in both places and I compared last week. For example, if I list my two tickets at $200 each on Stub Hub, I get back $340 total. That's a SIXTY dollar service fee. If I list those same tickets on Ticketmaster Resale - I get $380. That's a TWENTY dollar service fee. Huge difference.
I don't even try to make a profit from my tickets, but to break even using Stub Hub, I have to price them super high. It's ridiculous.
More importantly is the lack of notification that this was happening. My old listings seem to be "grandfathered" in. I knew I'd be listing more - and would have done it earlier, had I known this was coming.