I downloaded the stubhub app to view the ticket I purchased. I get to the sign in portion of the app and it will crash and just close. It is not working on my iOs or my husbands iphone as well. I have the X and he has the 7s plus. Anyone else having issues with the app?? I have my ticket listed on my account online but cannot pull up a bar code with it, so i need to access it through the app.
I purchased tickets back in January. The concert is in two days and I can't view the tickets on my app. Tried deleting and redownloading, tried on a friend's phone as well and still didn't work. Everytime I go to My Tickets and click View tickets it starts to load and then nothing happens.
05-31-2018 05:38 PM
Sorry for the roadblock. It sounds like you may have purchased mobile-only transfer tickets which wouldn't be viewable on the StubHub app. Check the confirmation emails to see if you need to accept a mobile transfer. If you did purchase mobile transfer tickets, you would want to search your emails for that transfer email. The email would not be coming from StubHub. If not, please try viewing the tickets on a computer. Please let us know if neither of those work for you.
05-31-2018 08:31 PM
09-05-2018 03:20 PM
Sorry to hear about the trouble you're having! Can you confirm what type of device you're using as well as what version OS you're on?
Also, have you tried deleting the app and redownloading it?
09-06-2018 08:37 PM
09-06-2018 11:46 PM