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Stubber
Stubber

Re: Stub Hub app

Hey @BobL, Cameron is out of the office, but I would be happy to help!  I will send you a private message to get a little more information from you so I can look into this.

 

 

 

JL3
New User

StubHub App

Hello,
I am having an issue with the latest version of the StubHub app, and wondering if others are as well. The first issue is that it doesn’t show all the listings. For whatever event I choose, I cannot see all of the listings. Whether I filter it by lowest price, row, best value or best seats, I can only scroll down to a certain number of listings, and then it will simply stop . For example, Ed Sheeran on 9/21, I filtered it by lowest price. It starts at $95, which is the cheapest listing, and it ends at $142.49. Obviously, there are tickets listed for way more than that! And in case you were wondering, I have it filtered to show listings as high as $3500. My other issue with the latest version of the app is that the seating chart takes up about 80% of the page. I can literally only see two listings at a time without scrolling up. Anybody else having these issues?

Thanks,
Jon
Moderator Moderator
Moderator

Re: StubHub App

Sorry to hear about the trouble you're having!  Can you confirm what type of device you're using as well as what version OS you're on?

 

Also, have you tried deleting the app and redownloading it?

Highlighted

Re: StubHub App

I have noticed all of the issues OP mentioned and more. If I search by row on the mobile app, 90% of the venues I check have the rows listed incorrectly. In particular, EVERY Livenation ampitheatre shows row AA as the front row of the section when almost all of their venues start with row A being the front row and row AA coming after row Z. For example, look at Coastal Credit Union Ampitheatre in Raleigh, NC. Using the app highlight sections 4-8 and filter to search by row. You will see the app shows a completely inaccurate order of rows from lowest to highest.
I don’t believe this is a problem specific to any particular device or hardware, but rather an issue with mapping & coding for the app. I have an iPhone 8 with the most up to date OS, but have replicated these same errors on multiple devices and multiple operating systems.

Its a major flaw that needs immediate attention. Imagine the frustration if you were a buyer and sorted tickets by row and purchased what you thought were front row tickets only to learn they were in the 27th row when you got inside the venue.
atogrye
New User

Re: Stub Hub app

Cameron, my problem is not mentioned here. I am trying to post my 2 tickets for the Titans for sale and as I enter the info and put in my ticket info then the app closes and I have to start over and can not get past that point. I have tried signing out, I have deleted and reinstalled the app, I have tried everything I can think of. Please help
Moderator Moderator
Moderator

Re: Stub Hub app

Hmmmmm, @atogrye. Have you tried logging into your account on a mobile browser rather than the app itself?