cancel
Showing results for 
Search instead for 
Did you mean: 
Waterboy

Stub Hub app

I downloaded the stubhub app to view the ticket I purchased. I get to the sign in portion of the app and it will crash and just close. It is not working on my iOs or my husbands iphone as well. I have the X and he has the 7s plus. Anyone else having issues with the app?? I have my ticket listed on my account online but cannot pull up a bar code with it, so i need to access it through the app.

35 REPLIES 35
Stubber

Re: Stub Hub app

Hello, and thanks for reaching out!  Our apologies for any troubles with the app.  We haven't received any reports that there was an issue with it.  We will get this information over to our Tech Team to look into right away! In the meantime, we recommend trying to purchase from a computer or your mobile browser Safari. 

Reply
Loading...
Team Mascot

Re: Stub Hub app

I am having the same issue with the app. We bought tickets for a hockey game scheduled for tomorrow night. Hoping this will be resolved before game time. I miss just being able to download and print the tickets. Seems like the app could be great, but if it goes down... or if one doesn’t have a great signal... anyway. I’m sure you’re working on it and I’m grateful Smiley Happy
Reply
Loading...
Rookie

Re: Stub Hub app

I too am having the app crash issue. Crashes after SH loading screen. Can’t access my instant tickets for upcoming NHL game. Any help is appreciated.
Reply
Loading...
New User

Re: Stub Hub app

Just updated the app on 3/10/18 on iPhone 7+ with iOS 11.2.6. App opens then immediately cioses. Deleted app and reinstalled from Apo Store, still doesn’t work.
Reply
Loading...
Stubber

Re: Stub Hub app

Our apologies for any troubles with the app!  Our Tech Team is aware of the issue, and currently working on a fix for it.  The workaround for this is just to uninstall and reinstall the app while they work on the fix.  You may also use the mobile browser on your phone if a computer is not an option at this time.  

Reply
Loading...
New User

Re: Stub Hub app

I have a 6s and just starting having quitting issues with the app today.  When I delete the app and reinstall it works fine until I try to sign in.  Deleted again, reinstalled again... This time I search for tickets and everything works until I try to checkout at which point the app quits.

Reply
Loading...
Moderator

Re: Stub Hub app

Hey @FogCityCB - Sorry that you're having similar issues. We'd be glad to dig into this further and see what's going on. Please take screenshots of what happens when you try to checkout and include them with the PM I'm about to send you. Thanks!

Reply
Loading...
New User

Re: Stub Hub app

I have the same issue and this is the only way to us the tickets for my activity. 

Reply
Loading...
New User

Re: Stub Hub app

Cameron, my problem is not mentioned here. I am trying to post my 2 tickets for the Titans for sale and as I enter the info and put in my ticket info then the app closes and I have to start over and can not get past that point. I have tried signing out, I have deleted and reinstalled the app, I have tried everything I can think of. Please help
Reply
Loading...