I downloaded the stubhub app to view the ticket I purchased. I get to the sign in portion of the app and it will crash and just close. It is not working on my iOs or my husbands iphone as well. I have the X and he has the 7s plus. Anyone else having issues with the app?? I have my ticket listed on my account online but cannot pull up a bar code with it, so i need to access it through the app.
Hello, and thanks for reaching out! Our apologies for any troubles with the app. We haven't received any reports that there was an issue with it. We will get this information over to our Tech Team to look into right away! In the meantime, we recommend trying to purchase from a computer or your mobile browser Safari.
Our apologies for any troubles with the app! Our Tech Team is aware of the issue, and currently working on a fix for it. The workaround for this is just to uninstall and reinstall the app while they work on the fix. You may also use the mobile browser on your phone if a computer is not an option at this time.
I have a 6s and just starting having quitting issues with the app today. When I delete the app and reinstall it works fine until I try to sign in. Deleted again, reinstalled again... This time I search for tickets and everything works until I try to checkout at which point the app quits.
Hey @FogCityCB - Sorry that you're having similar issues. We'd be glad to dig into this further and see what's going on. Please take screenshots of what happens when you try to checkout and include them with the PM I'm about to send you. Thanks!