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Rookie
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How do I private message a moderator?

How do I private message a moderator? What name do I use in the send a message field?

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Moderator
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Re: How do a private message moderator?

Hey @Marypohio

 

In the top right of your page, you should see a button for your Notifications and one for your Messages.

 

Screen Shot 2019-07-27 at 12.47.27 PM.png

 

Click on the Message icon and that will open up your inbox. To the right, you should see a button that says "Create Message". In the "Send To" field, you can enter any one of our names to send us a message. If the person you messaged is not in the office at the time, any moderator who is currently in the office will see your message and reach out to you as soon as possible!

 

 

 

 

 

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Moderator
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Re: How do a private message moderator?

Hey @Marypohio

 

In the top right of your page, you should see a button for your Notifications and one for your Messages.

 

Screen Shot 2019-07-27 at 12.47.27 PM.png

 

Click on the Message icon and that will open up your inbox. To the right, you should see a button that says "Create Message". In the "Send To" field, you can enter any one of our names to send us a message. If the person you messaged is not in the office at the time, any moderator who is currently in the office will see your message and reach out to you as soon as possible!

 

 

 

 

 

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Team Mascot
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Re: How do a private message moderator?

I clicked this link but was denied. I recently registered and have questions that cannot be answered through searching current forum. 

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Moderator
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Re: How do a private message moderator?

Hey, @cdenecke

 

The "Create Message" is the link you would select to send to any of our moderators. You're welcome to message me with any concerns or questions. I'm happy to help! 

 

 

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New User
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Customer service phone number

What is the customer service phone number
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Moderator
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Re: Customer service phone number

Hey, @Ralifano

 

Most answers our fans are looking for can be found here on StubHub Community or within our Help Center on StubHub.com. If you're not sure or there is a specific issue with a sale or order, you are always welcome to post the question/concern on the correct Support Forum or by sending a private message to a moderator. 

 

I'll send you a private message now just in case you do need our help. 

 

Thanks!

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