StubHub Community

TeamStubHub · ‎11-01-2021

@OrigGrasshopper @Alex6 Apologies for any frustration. For any International orders, you'll need to login on www.stubhub.ie to view them.

TeamStubHub · ‎10-22-2021

Hey, Andrea! If you aren't able to use the coupon by the end of the year this year, just follow up with one of our agents here or on the phone and we'd be happy to re-apply the credit to your account to ensure that you have ample time to use it!

TeamStubHub · ‎08-18-2021

Rescheduled, postponed, or canceled events We'll email you if your event changes Postponed or rescheduled events What happens when an event is canceled? Getting your tickets We'll email you when your tickets are ready. Don't forget to check spam or junk folders. When will I get my tickets? You bought MLB tickets You bought NFL tickets Getting your Mobile transfer tickets Listing tickets or your tickets sold Listing tickets on StubHub and different ways to deliver them Entering barcodes on StubHub listings or sales Getting paid for your StubHub sale

TeamStubHub · ‎08-18-2021

@mzelinski So sorry for any confusion there! We changed the policy and updated some orders from last year at the beginning of May. For all purchases last year prior to March 25th, the credits were converted to refunded instead. Most were paid out prior to the second week of July. We sent an email out to allow you to opt into keeping the credit, but if that option wasn't selected before May 16th of this year, that refund will have been pushed through. So you may want to double check your original funding source (bank account, credit card account) to see if that was returned to you already back in July. If you're not seeing that returned, send a private message to one of our moderators and we'll look further into that with you.

TeamStubHub · ‎07-24-2021

We are so sorry for the delay, we are experiencing heavy contact volumes. If you are still in need of assistance please PM us your order number, email and postal code and we are happy to take a look!

TeamStubHub · ‎06-10-2021

So sorry for the delayed response! The transfer would all depend on the type of tickets that you purchased. If you're referring to MLB baseball tickets, you can create an account on the ballpark app using the same email you use to log in to StubHub. Then you'll simply transfer the tickets from the ballpark app using your son or husbands email. They'll set up a ballpark app account as well and you're set. For NFL tickets, you should be able to transfer directly in the StubHub app with that same information. For all other mobile transfers, you'd just do the transfer through the app that you received the tickets in (Flash Seats, AXS, Ticketmaster, etc.) again, with that same info.

TeamStubHub · ‎06-09-2021

Hi @Manugonca! We have not yet finalized our LMS plans for 2022. You can reach out to us via private message as it gets closer to the event for an update. Our team will work with you to discuss delivery options as it gets closer to the festival dates!

TeamStubHub · ‎06-05-2021

We are so sorry, we are here to support! Please PM us your order number, email and postal code and we would be happy to assist!

TeamStubHub · ‎05-31-2021

We are so sorry for the wait we are experiencing extremely high contact volumes. If you are still in need of assistance please PM us your order number, email and postal code so we can take a look!

TeamStubHub · ‎05-31-2021

We are so sorry for the wait we are experiencing extremely high contact volumes. If you are still in need of assistance please PM us your order number, email and postal code so we can take a look!

StubHub Community

Your latest statistics

Re: I cant see my tickets after split app (USA/INT...

Re: StubHub Wallet

Popular Help Topics

Re: Cancelled event

Re: Less than hour to show, no tickets

Re: ticket transfer

Re: LMS Coachella

Re: Covid issue tickets

Re: I got sent the wrong tickets

Re: US Open Open Torrey Pine Tickets with Parking ...

Browse the forums