We recently bought tickets on Stubhub for a Washington Nationals game. The gain was over 4 hours rain delayed (event though it wasn't really raining...) and the announcement was made at the ballpark that tickets purchased at nationals.com could be exchanged for a future game. Our tickets had been purchased on nationals.com (not by us but by the person we bought the tickets from on Stubhub). After standing in a long line we were told that a manager would have to help us exchange Stubhub tickets, then the manager talked to us and disappeared for 5 minutes, then returned to tell us we could not exchange any Stubhub tickets because since we purchased on Stubhub we were not in the Nationals :"system" and they could not do an exchange. We were not happy to say the least but left and accepted their "reason." The very next day and EVERY SINGLE DAY SINCE THEN...I have received an email from Nationals asking me how I liked the game, when I am going to purchase tickets again. Very curious since they said we were "not in their system." And I certainly did not give them my info. Must have come from Stubhub. This is a problem Stubhub can and must, for the fees they charge, FIX!
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