StubHub Community

sadtixexperienc · ‎05-05-2022

this is the kind of comment i wish i had seen before purchasing tickets here. I had a similar situation and each time i try to warn another user, my comments are deleted on this forum. A refund for a missed event is the absolute bare minimum a company like this can do. I have a feeling they hope you just give up since reaching any solution is so grating and an uphill battle.

sadtixexperienc · ‎05-05-2022

this is a good place to start and hopefully a moderator here can help you. I was in a similar situation and I wish I had tried to sort it out sooner than the day of the event. Keep calling on the phone if you can and wait for a message here. Good luck. It seems failure to deliver tickets is a common thing after browsing these forums so you aren't alone

sadtixexperienc · ‎05-05-2022

Stay on top of this until you have your tickets! I was burned by waiting until the day of my event and was not able to get in to an event me and five others traveled for. This was opening day so there were not other tickets to replace the ones i purchased weeks prior. Good luck

sadtixexperienc · ‎05-05-2022

I was in a similar situation and i never received tickets for the event and was not offered any solution from stubhub besides a refund and a credit (which has never come)

sadtixexperienc · ‎05-05-2022

good luck! please keep calling stubhub and stay vigilant until you have your tickets. In my experience the sooner you get on it the better. I was stuck outside my event venue trying to have a conversation with stubhub customer service to gain entry to the building when my purchased tickets were not delivered to me. I wish i would have taken care of it sooner because a loud venue is not the place you want to be when sorting out a stubhub failure. Good luck!

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