Once again, I am very glad with your help in resolving this problem and take over the responsibility of dealing with the buyer, etc. I want to alert you, however, that the sale is still listed in MyHub and today I received another email from StubHub that I must ship the tickets by September 26. Is there a way for you to work with the Sold department to make sure there will be no misunderstanding or mishap?
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Three days ago, I experienced a glitch on the Stubhub site during price change. I was not able to enter the first of the three digit price and the tickets were sold for less than 10% of the original price, which happened within seconds and before I could react and cancel the listing. I reported the glitch to Stuhhub Customer Care immediately, and was told that my report would be forwarded to the Stubhub Technical Team for review and I would receive a resolution within 24 to 48 hours. It is now more than 72 hours and Stubhub has not resolved the issue.
I called Stubhub Custom Care six times. All except one agents were friendly and courteous. The agent I talked with yesterday, since I had been waiting for more than 48 hours, offered to expedite the process by tagging my request as "urgent". She told me that I would have a resolution yesterday, but that did not happen. The agent I spoke with today offered to send the request to the top level team, but it would take yet still another 24 hours.
While I am waiting for a resolution, Stubhub sent me multiple emails stating that I am subjected to penalties if I do not send the tickets.
I need Stubhub to resolve this issue in a timely manner so that I can relist my tickets. Please help.
Finally, I asked twice for a Stubn email addres that I can write to and document my report of the glitch. But I was not given one.
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09-23-201712:08 PM - last edited on 09-27-201703:39 PM by MaryHill