This is feedback regarding the user experience of selling a ticket. About a month ago, I bought two tickets for a SZA concert. A couple of weeks later I decided that I was going to sell one of them. It sold really quickly, and it showed up in my completed sales.... but the duplicate remained in my active tickets. I thought it was just a glitch or that it hadn't updated in real time to reflect the sale since it was made through Paypal. When I went to print my tickets for the show tonight, I saw that the duplicate was still in my active tickets! I thought there had been a mistake and maybe I hadn't sold the ticket after all. I invited my boyfriend to come with me because I wasn't about to waste a ticket. But, I made sure to compare the printable ticket PDFs and it turns out that the duplicate in my active tickets shared the same bar code as the ticket in my sales tab. (Confused? Lol me too.) I Livechatted with a StubHub representative and they confirmed that it is in fact how the user experience is built. SO glad I checked the discrepancy, or my boyfriend would've been turned away at the door. In conclusion.... not the best experience. Why have separate tabs for sold ticket and current tickets if you are just going to duplicate the content? I feel like when you sell a ticket, it should move from your active ticket to your sold tickets. That's just common sense. Otherwise, it's really ambiguous for a seller and there's a lot of room for unintentional ticket fraud to happen at the venue.
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