StubHub Community

DigiGirlFL · 3 weeks ago

If the concerts or events got postponed/changed the available date will change closer to the new date. If the event is still TBA they won't be available until the venue and all involved decide what they're going to do and set a new date. Stubhub is a third-party seller and therefore has nothing to do a to when tickets are made available or what date is chosen. Have you checked the status of your event lately? What does it say?

DigiGirlFL · 3 weeks ago

Depending on your billing ZIP and/or the event venue location will determine if eligible for refund or just a credit voucher. These states have buyer protection and entitle you to refund option. ▪︎ In the United States ▪︎ •California •Colorado •Connecticut •Florida •Georgia •Hawaii •Illinois •Louisiana •New Jersey •New York •North Carolina •Pennsylvania •South Carolina •Tennessee

DigiGirlFL · 3 weeks ago

This help article states how to apply the voucher to your purchase... https://support.stubhub.com/en/support/solutions/articles/61000276817-using-a-stubhub-coupon-credit-at-checkout This may help you to find the voucher/coupon in your account... Log in 》 profile 》gift codes

DigiGirlFL · 3 weeks ago

Stubhub changed their policies - now sellers get paid a few days AFTER the event has passed. Since that concert has been postponed (still in limbo) no payment will be sent yet. In order to get paid the concert will have to take place first.

DigiGirlFL · ‎10-22-2020

It is not up to anyone but the event organizer to determine whether to change or cancel. You are only entitled to a refund if you live in OR your event was to be held in one of the states that require refunds. They are not given automatically if eligible - you must request it. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. If you're not eligible for a refund you'll get the 120% credit, but neither of those options are available until the event status is CANCELLED. If postponed you are still in limbo and it is a waiting game.

DigiGirlFL · ‎10-22-2020

You are only entitled to a refund if you live in OR your event was to be held in one of the states that require refunds. They are not given automatically if eligible - you must request it. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia.

DigiGirlFL · ‎08-10-2020

If the event is still set to take place (rescheduled) the tickets should be released by the promoter/event venue closer to the date of the concert. Usually they are released within about a week at which time they will be forwarded to you (depending upon type of ticket purchased paper ticket in the mail, electronically, etc). You can reach out to any moderator and they can give more specific information via private message. Simply click on a moderators name then select "private message" and they will take it from there. :)

DigiGirlFL · ‎08-10-2020

If a state is not one included in what was listed above you're limited to strictly voucher option.

DigiGirlFL · ‎07-04-2020

Depending on what state you live in you may be legally entitled to a refund. I had a voucher and contacted them, they verified my zip code (Florida) and said I'm legally entitled to full refund and reversed voucher to process refund. (It still says "processing" for refund but at least I'm getting it. 🤷‍♀️) Here's the list that requires a refund for canceled events..... ▪︎UNITED STATES▪︎ California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Pennsylvania South Carolina Tennessee ▪︎IN CANADA▪︎: Alberta British Columbia Ontario Quebec

DigiGirlFL · ‎03-21-2020

My event must be inactive too then as NO tickets are available whatsoever. New Orleans Smoothie King Center, 4/11 for Pelicans Basketball?

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