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TeamStubHub
Moderator

Map Errors on Site

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our Mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map Design Errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Best Value / Best Seat Errors (Coming Soon)
  • Wrong Event Name, Venue, Date, Time
  • Missing Events on site
  • Requests regarding Seller Comments

Why do I need the full Stubhub.com Event URL?

The Full URL contains important Event data that gets automatically parsed into our workflow. This means less work for you when submitting requests!

Good URL example:

https://www.stubhub.com/ali-wong-tickets-ali-wong-los-angeles-wiltern-theatre-9-28-2019/event/104184...

Bad URL example:

https://www.stubhub.com/event/104184276

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the Event Date.

1,964 REPLIES 1,964
bwedel45
Rookie

Re: NEW Map Errors on Site

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ARod1971
Pit Crew

Re: NEW Map Errors on Site

StubHud has the Pit Section for the Styx Collective Soul concert on Sunday June 20, 2021 at 7:30 pm as General Admission, but it's actually reserved seats.  I have ticket in Row A that I'm trying to list. 

 

https://www.stubhub.com/styx-brandon-tickets-6-20-2021/event/104826962/?showGCP=0&sort=price+asc

 

Tickets | Styx Collective Soul - Brandon, MS at Ticketmaster  

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ARod1971
Pit Crew

Re: NEW Map Errors on Site

You have the listing for Blues Traveler at Red Rocks in as GA concert, but it is actually the new Red Rocks Quadrants ticketing with the Quadrants being Visible Section, City Pop Section, Jeep Section and Coca Cola Section.  I have tickets in Visible Section I am trying to list.  

 

https://www.stubhub.com/blues-traveler-morrison-tickets-7-4-2021/event/104839781/?showGCP=0&sort=pri...

 

Blues Traveler tickets in Morrison at Red Rocks Amphitheatre on Sun, Jul 4, 2021 - 8:00PM (axs.com)      Presale started today.  

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ticketexpress19
Zamboni Driver

Re: NEW Map Errors on Site

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User7844
Zamboni Driver

Re: NEW Map Errors on Site

Wrong map for this event.

https://www.stubhub.com/sylvan-esso-los-angeles-tickets-9-10-2021/event/104848045/

 

The event has a seated pit area, not a GA pit area.

 

Primary ticketing link here:

https://www.ticketmaster.com/sylvan-esso-shaking-out-the-numb-los-angeles-california-09-10-2021/even...

 

The correct map configuration is in use for other StubHub listings, such as this one:

https://www.stubhub.com/jason-isbell-tickets-jason-isbell-los-angeles-greek-theatre-los-angeles-7-27...

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User7844
Zamboni Driver

Re: NEW Map Errors on Site

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matti58
Conductor

Re: NEW Map Errors on Site

Wrong map for this event.

https://www.stubhub.com/alan-parsons-project-minneapolis-tickets-9-22-2021/event/104845932/

 

The event has a seated pit area right in front of the stage, but this pit section is not shown on the Stubhub map.

 

Primary ticketing link here:

https://www.ticketmaster.com/the-alan-parsons-live-project-minneapolis-minnesota-09-22-2021/event/06...

 

The correct map configuration is in use for other StubHub listings, such as this one:

https://www.stubhub.com/wardruna-minneapolis-tickets-10-2-2021/event/104584717/

 

 

 

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ARod1971
Pit Crew

Re: NEW Map Errors on Site

Billy Stings at Bank of New Hampshire Pavilion in Gilford, NH on Saturday July 31, 2021 has a General Admission Pit Section that is not on the map that you currently have for this event.  I have 4 GA Pit Tickets that I am trying to list.  

 

https://www.stubhub.com/billy-strings-gilford-tickets-7-31-2021/event/104853458/?showGCP=0&sort=pric...

 

https://concerts.livenation.com/billy-strings-gilford-new-hampshire-07-31-2021/event/01005AB193C318E...

 

 

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Deva22
Team Mascot

Re: NEW Map Errors on Site

Wrong map on Stubhub for Eric Church 2-5-22 Indianapolis and Bankers Life Field House.

Incorrect Map:
https://www.stubhub.com/eric-church-tickets/performer/370238/

Correct Map:

https://www.ticketmaster.com/eric-church-the-gather-again-tour-indianapolis-indiana-02-05-2022/event...
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Read about the changes here