Definitely sorry to hear this, @josh4! I am more than happy to help get this completed for you, though. I'll send you a private message to gain your account details, so please check for my message using the envelope icon on the upper right-hand side of the page. Thanks!
@ ryancloud @easyeags I'm happy to help! If you'd both send me or any one of our moderators a private message we can go into the details and get that resolved for you.