Selling Tickets
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Where is my listing?

When listing tickets on StubHub, there are a few things to check to verify your listing state. Go to "My tickets" then "Listings" to double-check that the listing details you entered are correct. This is where you can make changes to your listing suc...

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Getting Paid for Selling Tickets!

When you sell tickets on StubHub, payments are processed 5-8 business days after the event takes place. How does StubHub pay me? The way we pay you for ticket sales depends on where you live and where the event is. See your StubHub account's payment ...

Selling and Sold Tickets - FAQ

Can't make it to your event anymore? List them on StubHub! It's fast and easy to do! Click here to get started! By listing and selling your tickets on StubHub, you do agree to our policies outlined in our User Agreement and Seller Policies. We know y...

delivering my tickets

I had to sell my tickets for Jeff Durnam Jan 10 because my husband died and I will not attend alone. I got notification that my tickets sold but the question is I am having trouble transferring my tickets, I will not have accesss to my mobile tickets...

Pathetic customer service

Got an email about a month ago. Said that they were charging me for failing to deliver tickets from August 16, 2021. Not a typo, 2021. The only tickets that I ever listed were instant download from my season ticket White Sox account. Apparently, the ...

Purchase Price Per Ticket

In the flow of listing tickets I am never asked about my purchase price (as in what I paid) for tax reasons. If I go to the listings page and select edit listing I can see a box where I am supposed to be able to enter that price but it is greyed out ...

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"Recommended Tickets" filter is ^&$^%*(

Can someone help me understand why my listing is being filtered out by the "recommended Tickets" filter? ( that most users don't know is set automatically) They are cheaper than many in the section, lower in the section than many, and on an aisle? I ...

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Child tickets

I have 2 tickets- I adult and I child, with a $10 price difference for Cirque du soleil in Vancouver. How do I list this on the selling details?

GLOBAL TV NATIONAL NEWS HAS CONTACTED ME

I have been approached by GLOBAL TV NEW CANADA and they are going to air a follow-up story about how StubHub is not paying for sold tickets. StubHub is using the excuse that the PayPal account didn't work and that they have escalated the problem whic...

Getting Paid for Selling Tickets!

When you sell tickets on StubHub, payments are processed 5-8 business days after the event takes place. How does StubHub pay me? The way we pay you for ticket sales depends on where you live and where the event is. See your StubHub account's payment ...

Help reselling tickets I purchased on StubHub

I purchased 3 tickets on stubhub that I would like to sell. The problem I am incurring is that I am not scheduled to receive the tickets from the original buyer(who posted on Stubhub) until July 26 and when trying to resell them it won't let me pick ...

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Selling Secure-My-Pass Ticket

I have one solo ticket to a Red Rocks event. This is in Row 2, so it is non transferable. What steps do you take to resell on Stubhub? I have a Secure My Pass account.

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Broadway tickets

Intend to sell tickets I bought for Broadway show but they tell me they don't email the tickets until 3 days before the show. How do I list them when I won't be able to transfer for a couple months? Thank you.

Transferring Billie Eilish tickets

Is there any way to actually transfer Billie Eilish tickets even through Apple Wallet or something? I was going to sell to my kid's friends but there is no way to transfer the tickets. Ugh.

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Dispute form not working

I received an email from StubHub informing me that "a charge has been applied on the following order" on a ticket sale. There is a link to dispute the charge, and it opens when I click on the link. I have tried to submit the form multiple times with ...

Where can I print the shipping label?

I have received an email to print my shipping label in the email where I am notified that my ticket was sold. However, when I click that button, it brings me to the sales page, where there's no option for me to find the button to print it. How does i...

Selling Parking Passes

I have several parking lots across from a university and sell parking passes for the football games. I've been requesting the ability to add a description to each of my listings so that I can put a physical address where the parking lot is located. C...

Selling tickets

Hi all, I’m new at this so bear with me, I have ordered tickets to AC/DC last week. I wasn’t happy with my seat selection after lots of googling I want different seats, so I have purchased new seats and want to sell my first purchase. They haven’t ch...

Alison Krauss and Union Station--Reno

I have never sold tickets, but... I purchased tickets for Alison Krauss and Union Station in Reno on July 18 (Ticketmaster) and now it turns out we are not going to be able to go. As soon as I found out we weren't going to be able to make it, I start...

Tickets Sold For Considerably Less

I had VIP and GA + tickets for Rolling Loud in Miami. I purchased the tickets originally because my son graduated high school at 15 and at 16 is attending a university. To show how proud I am of him I purchased tickets for Rolling Loud in Miami, that...

Trouble w/resell on App - Flashing Screen

I'm trying to resell tickets but the app keeps 'freaking out' when you select the tickets. The screen starts flashing uncontrollably, never to stop. I've tried different phones, same thing.

pre transfering tickets for my listing HELP

As far as I know I bought eagle tickets directly through stub hud, I have tickets ready for download, cannot attend and listed them. I want to pre-transfer, I follow the prompts get as far as getting an email, then I am stuck. I don't know what to do...

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Charged for Tickets never received

Has anyone experienced being charged for purchasing tickets on Stubhub, selling those tickets on Stubhub, but never receiving the tickets, and subsequently being charged for the original purchase as well as for selling the tickets that were never rec...

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Tickets taken off site

Hello!First time seller on Stubhub. I'm trying to list VIP tickets to a concert tomorrow. There is no seat associated (just general admission with VIP M&G, exclusive merch, etc). I've tried to list them a couple of times, but as soon as I post the li...

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Map Errors on Site

NEW Map Errors on SiteHi team, Please, change map of below event. See attached map image for reference,Los Tigres Del Norte 02/27/25Tech Port Center and Arena, San Antonio, Texas, USA Stubhub link: https://www.stubhub.com/los-tigres-del-norte-san-ant...

Row not showing up on list

Hi all, I am trying to sell tickets I currently have however the row I have on my tickets in 35 and the list options for selling tickets only goes up to 34. Does anyone have any solutions for this?

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Expired tickets sold

I listed tickets, received and email noting listing was expiring soon, then tickets sold, now they have sold twice

Tickets were mismapped by Stubhub and sold

I list tickets using Skybox. I listed tickets for NBA Cups EAST semis. Stubhub mapped the tickets to the WEST semis and they sold. I have sent the logs to API and to the mapping area. It has been 5 days and the vent is in less than a week. What does ...

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Map Error

Event:Disney on Ice Presents: Into the Magic 02/19/25 7:00pm - Resch Center in Green Bay, WI Concern: Stub hub is showing GA map onlySH : https://www.stubhub.com/disney-on-ice-green-bay-tickets-2-19-2025/event/155372840/?clickref=1011lzZdVxwk&utm_sou...

Account Deleted After Selling Tickets? Beware

I transferred two tickets for an August 17th event from Ticketmaster. I have confirmation emails from Ticketmaster for this.I was able to login and see that the tickets sold but never received email order confirmation. I finally got around to trying ...

Listing not mapping

100.7 The Wolf's Hometown Holiday with Warren Zeiders, Zach Top, Jordan Davis and more05 Dec • Thu • 19:00 • 2024Showare Center Kent WA USAListed 4tickets Section Floor 2 Row H and its not showing on stubhubStubhub link- https://www.stubhub.com/100-7...

getting paid

i used to receive an email with all the orders i sold when i was getting .the past week i have money deposited in my account but no email on which orders are getting paid. How can i get the last week of emails for payments. i have checked my spam and...

Cómo Subir boletas de tuboleta Tomorrowland Core

Hola,Vendí dos boletas del Tomorrowland Core - Medellín el cual está en la Tiquetera de Tuboleta, en esta Tiquetera no se puede descargar la boleta en pdf, se puede solo pasar a otro usuario con su email.¿Que procede en este caso?Muchas gracias!Salud...

How to extend sale end date

I listed tickets I purchased on Stubhub. The tickets I purchased are sold by an event company and so the delivery date is on the day of the event. However when I listed the ticket, the delivery date of the ticket is listed for 2 days before (I can’t ...

Payment never received

Sale of tickets and event is over two weeks ago. Payment methods are current and up to date. ZERO availibilty of Customer Service / CX from Stubhub. (LAME) Any clues on how to adress or contact Stubhub. Thanks all.

double listing

I accidentally listed a ticket twice, and am super confused of if I will be losing money! I listed a ticket and it sold but I thought I had done it wrong and so listed it again and it sold again, but I only have one ticket. I have to cancel one of th...

Payment Pending by Viagogo

I sold tickets through Viagogo. Also the event successfully completed on Oct. 26, 2024. Its been more than a month now but my payment had not been credited by Viagogo. The customer support representative keep saying that your issue had been escalated...

No Track Maps for Acura Grand Prix Long Beach

For the Acura Grand Prix on April 11-12-13, there are no track maps. Therefore, we cannot list specific seating because the only maps are General Admission. Friday is completely GA. Saturday is GA & Reserved. Sunday is SRO for GA, & Reserved. There a...

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Sold tickets but still not accepted by Stub Hub

Hello. I recently sold a pair of tickets, and it says they are sold now. But I did not receive a confirmation email and Stub Hub hasn't accepted my transfer yet, even though it says transferred complete on their site. What's up? Why haven't they acce...

receiving money from sold tickets

I sold tickets and they were transferred to the buyers but I havent recd the money, it shows that the funds didnt go through but I cant get through to a live body to address the issue. is there a ph number to call?

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4 tickets listed, but only show up when searching for 2

I have 4 tickets for the Big Ten Football Championship game listed. I have already uploaded them. I selected that I do not want to leave 1 or 3 tickets left when selling. However, when I search for 4 tickets in that section, they do not show up. If I...

Portland Trail Blazers Moda Center Map Error

Hello,For the Mavs game tomorrow/Sunday, I have my tickets in row DD listed for $40 less and I’m two rows in front of row B, which has a value of 8.7 versus my 5.6. I think the maps are not correct, as AA/BB/CC/DD are in front of A through V at the M...

Pre-upload

When selling a parking pass to an event, I agreed to pre-upload, got the pre-upload link, and sent the parking pass. I got a confirmation email that says I pre-uploaded the pass.When I look at My Listing on my account, it says I have pre-uploaded the...

STUBHUB IS NOT PAYING FOR SOLD TICKETS

I sold my tickets and StubHub has not paid them out, The concert was on October 19, 2024, it is now November 27, 2024. I have called them 4 times, it has now been escalated 3 times, still with no payment. They tell me payment takes 2 weeks, and it is...

Cancelled sale

Never had this happen before in over a decade of selling…Last night at 6pm PST, I sold a ticket for a concert at 8pm PST.Instead of the normal email saying “your ticket was sold”, my email said “we found a buyer for your ticket and are investigating ...

Where is my listing?

When listing tickets on StubHub, there are a few things to check to verify your listing state. Go to "My tickets" then "Listings" to double-check that the listing details you entered are correct. This is where you can make changes to your listing suc...

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Taylor Swift Dec 8

Hello. I mistakenly bought 4 tickets instead of 2 tickets today. They are mobile tickets and I will not receive them until 4:00pm Dec 8. Can I resell 2 of these tickets even though I don't have them yet?Thank you

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Wrong venue map for Megan Moroney

The map for Megan Moroney and tickets being sold are incorrect for the premium general admission and general admission. Currently when you go to sell the only option available is premium general admission but they also have regular general admission ...

No View of Stage Taylor Swift Dec 6th 2024

There is no option to list tickets that have the no view printed on ticket. Where can this be added. This is for the Taylor Swift Era Tour Dec 6th 2024 Vancouver BC Place Stadium. I can see all the other options “limited restricted view etc but nowhe...

Events and venues

There is an error in the zones listed for villanova wildcats basketball- finneran pavillion. You have the upper level seats l(200 level) listed as “zone -lower”. And the 100 level seats listed as “zone -upper”. Please fix as soon as possible. I am at...

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Multiple tickets on one page

I have 4 tickets for Abba Voyage I need to sell. The four barcodes for the tickets are all one one page. How do I list the four tickets? The system assumes one page/voucher is one ticket. I realize I will have to sell all four together. Thanks for an...

Dissatisfaction with payment policy

I see the 5 to 8 day waiting period for payment as excessive. Any person who ostensibly had problems with entry for a ticket will know that the day of the event. There is no reason to have any waiting period more than 24 hours after an event.

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resale question? when will my tickets come?

My daughter bought tickets on stub hub during a presale. They are now cheaper through the actual venue. If I sell the tickets, do I get all my money back? Also, she got a confirmation email, and it says processing, but she hasn't gotten the actual ti...

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How to add comment options when selling Tickets

There are many invalid comment options (old lounge names) when selling tickets the Houston Rockets Toyota Center, and there are missing options for lounges. For example, Lexus Lounge, Golden Nugget Lounge, and PNC Lounge aren't available in the dropd...

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Payment Failed status

I recently sold tickets to Usher concert in Las vegas. Everything went pretty smoothly however I was supposed to receive payment today and received an email from StubHub saying that I had not selected a default payment method. I went into my accounts...

Can't reupload a pdf file

Hi @community , I need urgent help here with uploading a pdf/reuploading pdf. My order has been confirmed when i have uploaded the file (got an email that my ticket has been delivered) , but when i click on view sold files files to make sure if the t...

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Payment Pending

The live chat told me the payment would be expected by today November 20 and he said it’s already processed but the payment status still says pending and the customer service agent says it’s still processing. Which one is it? The event for Taylor Swi...

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Dawes. Heights Theater Houston incorrect map

https://www.prekindle.com/find-tickets/id/532452770948126763;jsessionid=B8E48DEE732892A5C1EAD46084E555FE?0 December 14 Houston Texasshould show seating in upper reserve section Reserved GalleryReserved GallerySold Out Premier seats on the second floo...

tickets

my husband passed away and I have to sell tickets but I do not have the physical tickets to sell what can I do? I was told this is a mobile ticket sale and the tickets will be available on the day of the event, so how do I get the tickets to sell or ...

Dave Matthews Warren Haynes

Sold and transferred tickets to Soulshine at MSG face value was notified by stub hub that they consider this a cancelled event since it is a fundraiser I requested my tickets be put back into my Ticketmaster account stub hub said they have to contact...

Apparent Incosistent / Fraudulent Ryder Cup Listings

Hi,I've noticed listings for Ryder Cup tickets that are appearing as recommended listings that are in ALL CAPS and are misspelled? They are high in price, but are showing up as recommended in all sections,but don't show up when clicking on the sectio...

Tickets sold but no buyer details

I listed and sold tickets for an upcoming sporting event, and got the "Action Required - You sold 2 ticket(s)" email where I usually get the name and (fake) email of the buyer and forward the tickets. However, this one email didn't include buyer's na...

Listing Tickets on StubHub

Please note that StubHub automatically applies a filter for "Recommended Tickets" without the seller knowing that a filter has been applied. This means that if your tickets are not recommended, your tickets will not be viewed by the buyer. This appli...

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Mapping error for Peach Bowl

here is the link for the peach bowl on January 01, 2025. The Molly B's Lounge is not showing up on the map. Can you please have it corrected Chick-fil-A Peach Bowl Tickets Jan 01, 2025 Atlanta, GA | Ticketmaster

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Did I list my tickets correctly?

I listed 4 GA/floor seats for a Billy Strings show and clicked the option where "any number of seats" could be sold.When I go to look at the event (Dec. 29 at Lakefront Arena in New Orleans), the default ticket search setting is for 2 seats -- but th...

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Not Paid for Tickets

I sold 2 very expensive tickets to StubHub weeks ago and still haven’t seen payment for them. After contacting customer service they have been no help. They keep saying to look for an email from them but I don’t receive anything. They owe me hundreds...

Waiting on payment

I sold my tickets 15 days ago. My payment had been pending and processed before failing 4 times now. I have confirmed my information to be correct. What is going on and when can I expect payment?!

Wrong Map on Listing

Please update the map for the following event: Windy City Smokeout: BBQ & Country Music Fest Tickets - StubHub This is the correct parking lot map:United Center Parking - Friday Windy City Smokeout Tickets Jul 11, 2025 Chicago, IL | Ticketmaster

Event request function *STILL* not made any easier to find

Those who sell regularly already know what a nuisance this has become for years now. While once very easy to request an event, it has now become a Where's Waldo type of game where they relocate it every so often.One of the steps suggested is: "On the...

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Map errors on site

Here are to samples of the listing only showing two types of passes, general and valet. The map is not showing correctlyIncorrect1.https://www.stubhub.com/parking-passes-only-phoenix-suns-phoenix-tickets-11-20-2024/event/154770183/?quantity=12.https:...

Tickets

If I bought tickets and can't attend can I give them away to a family member

Selling price locked in?

If I list tickets at a certain price, is that price locked in or can I change the price somehow like if I want to lower the price as the concert gets closer?

Map Error on Site

Cannot post a reply to the thread of Map Error on Site topic @TeamStubHub1 @TeamStubHub Please, do fix map of this event.Sections A-1 upto A-3, A-10 to A-12, B-1 to B-3 and B-12 to B-14 are missing on Stubhub mapLEONID & FRIENDSNovember 22, 2024 7:30...

map errors on site

Hello, I received an email back from my post about how to report an error. I am unable to click to post in that forum as it says it is read only. Wondering if you can post/fix for me. all of these are for the footprint parking only in Phoenix Arizona...

Parking locations for PHX Suns are general or valet

Footprint Center Parking pass for the Suns games recently switched format. You are only able to list parking passes for general parking or valet parkingCan we request to revert back to the old way to list your parking passes to the exact parking venu...

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