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Selling and Sold Tickets - FAQ

Can't make it to your event anymore? List them on StubHub! It's fast and easy to do! Click here to get started! By listing and selling your tickets on StubHub, you do agree to our policies outlined in our User Agreement and Seller Policies. We know y...

Getting Paid for Selling Tickets!

*This post pertains to tickets sold for events in the US and Canada* When you sell tickets on StubHub, payments are processed 5-8 business days after the event takes place. How does StubHub pay me? Payments are processed through either PayPal or Dire...

Didn’t get paid for ticket sold

I sold a ticket to a concert on June 6th, and still haven’t received a payment. It’s setup through PayPal, and it never was sent. Still says that the status is “Processing” about a month later.Please help if you have any ideas.

Refunds

I sold 4 Motley Crue tickets that is no being post poned until 2021. How do I know if my buyers want a refund? Ticketmaster will give me a refund if I get the tickets back, just not sure how this all works. I am a first timer.

Cancellation

I recently sold my bonnaroo ticket on here and it was pronounced cancelled the other day. I haven’t received any emails and I’ve tried calling customer service and no answer. How will I be able to get my money back for this ticket.

Covid and Ticket Returns

Hello - I've tried calling customer service 4 times and every time I'm told it's connecting me and then the line hangs up. I have 6 tickets purchased for Alanis Morrisette in Tinley Park originally scheduled for July but now pushed back until August....

Reschedule?

My girl event was supposed to be 6/14 due to the virus it didn’t happen. Still says event status: to be announced. What if the new day doesn’t work for me? When will I know what’s going to happen?

Getting Paid for Selling Tickets!

*This post pertains to tickets sold for events in the US and Canada* When you sell tickets on StubHub, payments are processed 5-8 business days after the event takes place. How does StubHub pay me? Payments are processed through either PayPal or Dire...

Important change to penalty for dropped sale

StubHub recently changed their policy and have increased their penalty for a dropped sale (inability to deliver tickets for a event) from 30% to 100% of sale price or more. Just be careful Dropped Sales If you dropped your sale, StubHub will charge y...

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Coachella

Hi, I sold my 2020 tickets for Coachella. Coachella 2020 has been cancelled. The email I received doesn't make sense, I need a clear answer on how to proceed with my refund, it's either you or Coachella.