Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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When do tickets become available?

When I go and look at my order it says my tickets will become available to me on the day of the concert at event local time. Does that mean I won’t receive them until the exact time the event begins? The concert starts at 8pm, but the doors open and ...

Fake tickets

Hi I bought tickets for an event on the weekend. I emailed the stadium where I attended and they sent me confirmation that the tickets were fake. Ive tried to find a way of contacting stubhub but I cant find an email? thanks

Ticket Cannot Be Downloaded to My Account

I purchased a ticket for the Foo Fighters show [TOMORROW], and I want to guarantee that I can get in. The link sent doesn’t allow me to transfer to my account. It’s just a link to that appears to be in someone else’s wallet.I would lik...


I wasSold parking passes only on a concert ticket page. Was looking for tickets. Bought them and it is just the parking. Stubhub chat will not issue a refund even though it is not in accordance wirh the rules . It states you can't sell parking pass o...

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Missed Show

I'm looking to speak to someone who can tell me, I had an emergency over the weekend and was unable to attend the show I purchased a ticket for. Is it still possible to get a refund though the show has passed?

Cancelling Tickets

I bought tickets to a hockey game for my nephew but unfortunately I got them for the wrong city and I need to cancel the order. The problem is I purchased them as a Guest and when I go to the order I'm not seeing the 'Cancel Order' option and I don't...

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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