Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 125 Replies

Lost Email

I bought concert tickets last September but must have accidentally deleted the email from the seller to claim my tickets. Is there anything I can do?

Wrong tickets

My tickets were listed as "Clubhouse" and upon completing my order, the ticket shows a completely different section without access to the clubhouse.

Can't Accept Tickets

I purchased tickets to an event that was re-scheduled due to COVID. I decided to resell them, which I have. Now when I go to click "Accept Tickets" so I can transfer them to the seller, the link does not work for ticketmaster. It says "Dynamic Link N...

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Cannot claim ticket

I have the Darius Rucker concert approaching next month (Durant, OK). The concert was rescheduled from one year ago. When I click "accept tickets, " I keep getting this error message: Dynamic Link Not FoundFailed to resolve uri domain prefix: https:/...

  • 2 Replies

Cannot accept tickets

Hello, I cannot accept the tickets I had ordered. When I click accept tickets it redirects me to Ticket Master and in the process of being redirected I am brought to a page claiming "Dynamic Link Not Found" Please Help!!!

  • 1 Replies