Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 56 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 16 Replies

Event cancelled

I got tickets for a concert and the artist announced it was cancelled but I never got an email from Stubhub saying it was cancelled so I can get a refund. It’s also not showing up under my account.

Cirque du soleil cancelled event

The event was cancelled. We have no intention on going to any other major events that currently won’t be happening for awhile anyway. Can we get a refund for the cancelled event instead of waiting for events to be held and being forced to use the cou...

Status on postponed games

Hi, I’m an ex-pat living in Sweden and had a trip to NY planned for the summer. I bought 5 tickets to a Mets game June 21 on Stubhub. Needless to say, no trip and no ballgame. What happens now with my tickets? It’s been quiet from Stubhub and I don’t...

Full Refunds vs 120% Coupon for Canceled Events

As a buyer in Maryland, my understanding was that there were consumer laws that required StubHub to provide a full refund on tickets for events that have been canceled. How do I go about getting the full refund? I just got off the phone with your cus...

  • 1 Replies


I just received a coupon instead of money back for tickets I bought. When I called the bank they said they don't accept coupons for deposit? Can anybody help me understand why they don't want to coupon instead of cash?

BTS Tour Cancelled

Now that Big Hit Entertainment has offically cancelled the BTS U.S. tour and said that future reschedule time is unknown, what is Stubhub's arrangement for the purchased tickets? Why am I not getting an email from Stubhub yet?

  • 7 Replies

Refund for Tickets to a Cancelled Event

I have 3 tickets to the Sinbad show in Indianapolis, but I received an email today from Ticketmaster saying the event was canceled. I spoke with customer service at Ticketmaster and they said since the tickets were transferred from StubHub I would ha...

  • 1 Replies

My tickets

So i bought tickets the other day, and it says they contacted the seller. Is there a estimated time that I’ll get my tickets fully transferred to me? I have this worry in my head that they will just never be transferred.

Cancelled Ticket - Refunds

I purchased Elton John tickets through StubHub. The event was postponed. But, no date has been announced. If the event is cancelled, I understand refunds will be issued. I assume the venue will issue the refund to the original ticket purchaser at fac...