Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Moderator Moderator
  • 40 Replies

Rugby World Cup Tickets

1) The Rugby World Cup is about to begin in Japan and many of the games are sold out. The World Cup is selling tickets directlty and has stated: "Please be reminded that NONE of the tickets purchased via the following Websites shall be deemed valid o...

by KEB3
  • 15 Replies


Purchased two tickets at $129 each. Fees were 33.22 each! I was told fees were around 10% each. Couldn’t get any explanation for extremely high fees. Live chat did not work. Any feedback on why fees are so high? And no explanation of fees.

  • 3 Replies

Screenshotted tickets

I purchased and received my tickets today in the mobile app. It appears to be a screenshot of a Ticketmaster iPhone wallet ticket making me think this is a counterfeit ticket. Stadiums now require the moving barcode. I am in fear that I am traveling ...