Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Confused Newbie

I received the email saying my tickets are ready. When I click on the 'Accept Ticket' button in the email, I am sent to a page with the seat assignments and a rectangle containing a scan code of some kind with a blue bar going back and forth across i...

Ticket Refund

Friend bought tickets to Michael Franti at Red Rocks for 5/31/24. It wasn't clear that there were TWO shows on the same date. The early show is a "Yoga Show," but the evening concert with Ripe is what she thought she was buying tickets to. Is there a...

Confirmation has no section or seat

I noticed that the confirmation I received has blanks (or "--") for section and seat numbers, and delivery which said April 12 on the website now says April 16 (the day before the event). This is for the Barcelona ATP Tennis event in April. I paid al...

Buying tickets for Tomorrowland Festival

Hi there, I'm interested in attending the Tomorrowland festival in Belgium and would like to purchase the tickets via SH. However, I know that you need a bracelet to enter the festival and that the bracelets don't get delivered to the Buyer up until ...

Validity of Concert tickets

Hi, this is my first time buying concert tickets in StubHub since I wasn't able to secure any for Suga's concert. And when additional date was announced for Singapore, I saw a lot of tickets were being sold here, so me and friends took our chances. A...

IDLES tickets in September

I bought three tickets to the sold out IDLES show in September in Atlanta on 9/15. It looks like they can’t be accessed or printed or anything until 9/15, that day. I want them now. I paid for them. Why can’t I have them now?

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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