Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 20 Replies

Stubhub tickets through Seat Geek

I bought tickets through Stubhub and I received an email from Seat Geek telling my tickets were ready to be accepted - I really don't want to accept the tickets and get charged twice. Are these fake or is it ok to accept the tickets...exact section a...

Ticketmaster screenshot

I bought tickets to an event and the tickets are just screenshots of ticket master tickets with a QR code. I don’t know how true it is but I read ticket master tickets don’t work if they are screenshots. So are my tickets actually legit ? Has anyone ...


How do I find out how much credit I have after last year events were cancelled due to COVID, and how do I apply that credit to the purchase of new tickets?

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Need to contact customer support

I am a brand new customer to Stub Hub. Last night, I purchased tickets to a baseball game for 4 people, for two different sections on the wrong date. I am not sure what happened. I will be in the city the following Saturday, when I wanted to purchase...

  • 1 Replies