Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

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Never Received Flash Seats Email

Bought my tickets for Greta Van Fleet in Red Rocks on september 23rd a few hours ago. Ticket said i would receive a flash seats email to transfer. I havent received email and I've logged into my account as well and nothing shows up

Ebay Promo Code Not Applied

I received an email (as an Ebay user) with a $20 promo code to apply to a ticket purchase. I have not used Stub Hub before. We found our tickets, went through checkout, entered the promo code and it didn't show the discount applied. We entered it aga...


Hi I bought a ticket to an event and it said I should have them by the end of today and I still haven’t received my ticket and the event is tomorrow

Notification not received yet

My two tickets sold on a Sunday August 18, and first thing Monday I went to UPS and sent them. I have not been notified that they have been received and I’m getting nervous. It is Thursday August 22. Please advise.Thank you.