Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 60 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 19 Replies

Taylor Swift Lover Tour Refund

I purchased Taylor Swift tickets for the Lover tour via Stubhub that were delivered via TicketMaster. The pandemic has clearly affected the liklihood of these tours being resecheduled in a reasonable timeframe. TicketMaster issued FULL refunds on tho...

New purchase for rescheduled event

Hello, I purchased some tickets yesterday for an event in November that was rescheduled, but the print tickets I have received show the old show date. Will the tickets be updated to show the correct date ? Thank you

  • 0 Replies

Where to find cancelled event credit

I purchased tickets for an event that was cancelled last year, and I was supposed to receive a 120% credit, but I don't see that anywhere on my account. How do I find my credit in order to redeem it on a future order. Thanks

Pearl Jam Europe Ticket Delivery

I will be traveling in Europe ahead of two shows that I have purchased tickets that require physical delivery. What is the best way to get them to me? I live in the US but will not be home the days of the shows given thay are in Austria and Poland. I...


I purchased 8 tickets for the Nov 21, 2020 Clemson vs FSU game. My tickets came out to over $1600. The game was cancelled over a month ago AND I AM STILL WAITING FOR FOR MY REFUND. HOW IS THIS POSSIBLE???

2021 Daytona 500

Does anyone know if the tickets listed by sellers are the new reseated seats issues by Daytona? They announced reduced capacity and that people who had tickets, will have their seats reseated. Unfortunately mine weren't reseated and I was informed th...

  • 1 Replies

Coupon Expiration in Stubhub Wallet

I have a credit in my StubHub Account for over $200 that was granted last year, however, due to COVID cancellations, I have not been able to spend that money. The credit expires 10/10/2020. The representative I spoke to over the phone told me I have ...