Buying and Purchased tickets
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Locating Guest Account Tickets with Access Code

To start this process, please be sure that you are NOT logged into a regular account. If you are, log out first. Afterwards, click on the link that says "My Tickets" or the button on the bottom of the app: After that, a pop-up will be displayed. DO N...

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by Moderator Moderator
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
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  • 28 Replies
  • 33643 Views

Soundcheck package tickets

If I bought two soundcheck tickets through stubhub and they sent through ticket master, my tickets say they’re a soundcheck package. Will my name be officially on the soundcheck? Will I still be able to get into soundcheck even if the person who orig...

Covid vaccines?

So, just purchased 2 tickets to see Keith Urban and then comes all 'the fine' print! Talks about MAY have to show vaccine record and have current jab within 2 weeks of concert. WTH do they not say that upfront? I will not get a booster period. May or...

Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

Screen Shot 2019-04-02 at 11.52.31 AM.png Screen Shot 2019-04-02 at 11.58.28 AM.png Screen Shot 2019-04-02 at 11.53.41 AM.png

No tickets till last minute

Bought tickets for a hockey game 6 weeks in advance.Received email saying tickets are ready, I accepted tickets.They are not available for me to see online, or on the StubHub app or on the Tickemaster app because they will not release the barcode til...

Stubhub support no response

In December, I purchased tickets to a concert. The mobile tickets were supposed to be transferred by 12/25. I’ve spoken to Stubhub customer support twice via phone, and they state that I will be reimbursed for the cost or be given replacement tickets...

Order #, No Access Code

Is there anyway to find my tickets without an acccess code? I received an order confirmation number but have not received an access code. I also have not received notification of a transfer of tickets which was supose to happen on Jan 2, 2023 for an ...

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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