Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

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  • 56 Replies

EDC Vegas

Hi, EDC Vegas has postponed its dates and I am not unable to attend. They have announced they will be providing refunds. (see below) Will Stubhub provide support in obtaining these refunds? Thanks!

  • 3 Replies

Cancelled event - want a refund

My event in Ontario, Canada was recently cancelled. I want a refund for my purchase not a credit. Once notified by StubHub of the event cancellation how do a get a refund? I don’t mind waiting but must have a refund not a credit.

  • 0 Replies

Coronavirus: NBA tickets refund

I would like to know how I can get a refund on my tickets for a game on March 23rd in New York. I have not been contacted about this yet, and the cancellation of the event has already been confirmed. Thank you very much.

2020 bnp pariba open

I purchased tickets through stubhub for the 2020 pnp Pariba Open at Indian Wells. The event was canceled. First I was told I needed to send my tickets back. Then I was told I didn't need to do that. I asked for a refund but now I'm seeing that's not ...

NCAA final four

The NCAA final four was cancelled and they sent me an email asking how I wanted my refund. I selected that I wanted my money back- not a coupon. I still have not received my refund and it has been 3 weeks. I cant get in touch with anyone at stubhub. ...

Niall Horan cancellation

Niall Horan's concert has been cancelled in Houston for July 12th. It's not listed on the list of cancelled events yet. I'm assuming Stub Hub just needs to update the list. Anyone know anything about it?

Refund for Canceled Concert

Hi, The Snoh Alegra concert/tour has been completely canceled but the stubhub site says postponed. I contacted stubhub before but nothing was resloved? I received no email about a canceled concert refund after i talked to customer service rep. The co...

  • 3 Replies

Coronavirus (COVID-19) Impact and Refunds

My understanding of StubHub's policy is that if an event is cancelled and the venue issues refunds, StubHub will also issue ticket refunds. My question is related to venues that have adopted a policy to issue refunds for ticket holder who have decide...

Nas Illmatic at Oregon Symphony

Hello, I'm curious if anybody is having the same issue regarding the NAS Illmatic show at the Oregon Symphony that I am having. Show is cancelled due to Covid-19, Oregon Symphony is issuing refunds and has been for a couple of weeks now, Stubhub is n...

  • 5 Replies