Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

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  • 51 Replies

Phone call from StubHub?

I left unpurchased tickets in my cart for Ariana Grande yesterday and today I received a phone call from ‭a 415 area code‬ saying it was a customer service personnel from Stub Hub wanting to know why I didn’t purchase the tickets and if I needed help...

Never received my tickets - fraud?

So I bought 2 tickets hours ago. Searching for tickets to this event, I selected 2 and 'mobile' tickets and the area of the venue where I wanted to sit. I have to say this appearst to be a form of - fraud. Nowhere, at all, was it listed that the tick...

  • 7 Replies

Row number?

Why do some listings show seat numbers but no row number? It's not GA, the venue definitely has numbered rows. Also, I know StubHub guarantees the tickets to be valid. I just want to know the row number before purchasing.


I bought tickets for a concert on 5/11... was told that I’d receive through UPS but UPS did not deliver. Was then told that I needed to buy a gift card for Stub Hub, repurchase the tickets and then my original transaction would be refunded. This does...


Hi! I recently puchased tickets and I've gotten emails from stubhub and AXS claiming my tickets have been delivered. I look in my flash seats account and their not there. I would really appricate the help. Thank you!