Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

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$20 off promo code not working

I received a promo code in the mail -- $20 off $100 in tickets -- and when I go to check out, with more than the eligible amount in my order total ($145.90 before any fees), it says the promo code is not eligible. I've tried chat and calling, and the...

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Tickets to Hamilton in Richmond VA

I have purchased tickets through StubHub to "Hamilton" in Richmond Virginia. How can I determine if they are legitiment tickets. The tickets do not have costs on them. Is this normal? Have any other purchasers experienced problems with StubHub ticket...

How do I get my tickets?

Hello, I bought tickets today for Coyotes/Islanders game in February...the owner of the tickets accepted my purchase and I accepted the transfer that then went through ticketmaster. They show up on amticketmaster/coyotes site but there is nothing to ...

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QR Code

I received an electronic ticket and it is only the ticketmaster QR code. Usually it is a bar code on the ticket for entry into the venue. Will this QR code work? Thanks, Chad

jimmy buffet postponed

Jimmy Buffet postponed , we are stuick w/ the tickets for a year ,, fine ,, can I get the original tickets ? If the original person who sold them to STUBHUB returns the tickets for a refund , we won't know for a year ?

Parking Pass for Redskins

Getting the message: Accept your parking pass using *my email* on the site where the seller made the purchase. Never seen that message before, any ideas what it means? What website?

Tickets not available until AFTER the event

Hi all, I live in England and me and my mate are going to Madrid this weekend to watch Real Madrid vs Real Sociedad. The event is on Saturday 23rd November at 21:00 local time. However, in my orders tab, the tickets won't be ready until Sunday 24th N...

Can’t accept tickets

Received ticket transfer notice but when going to accept and asked to log into TM, says there is an error, yet certain my user name and password are correct for Ticketmaster. What do I do?

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