Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Moderator Moderator
  • 26 Replies

Mobile tickets for a concert

I have tickets for the Michael Bublé concert in New Orleans that I bought off stubhub. They Are in a screenshot format bc I bought them before the update that doesn’t allow screenshot tickets anymore. When they were uploaded to me, someone from stub ...

Mobile Ticket

Hello, I recently purchased a ticket for a slipknot concert, but it was a Mobile ticket and it's a pdf file, should I print it out or will it be scanned on the phone the day of the concert?

Can't find tickets in email

I had to change my account email because I couldn't access the email I signed up with. I bought tickets for Nickelback tomorrow July 17. When I tracked my order it said my tickets were sent to my new email. However I cannot find the email. How can I ...

Something went wrong error

I have received 3 emails stating my tickets are ready but when i click on “accept ticket” it sends me to a page that says “oops something went wrong”. My 3 tickets are for an event Saturday. If someone could please help??

Ticket purchases

I'm intending to attend a Blackhawks game in October and see that their individual game day tickets aren't available until mid August, yet it looks like I can buy seats for this game on StubHub already. How does that work? Is it legit?

by wazoo
  • 2 Replies

Where is my gift?

I bought tickets this evening to a NY Yankees game and received a message at the end of the purchase process "Promotion: We wanted to say thanks for your order, so we left a gift in your account.", but I cant find this anywhere in my account or my in...

Asking the seller a question

I have a question about 2 tickets I’m looking to purchase. I know I can’t contact the seller directly, but I also don’t see a way of contacting stubhub to find out more information. Is there a customer service number? Thanks.