Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 60 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 19 Replies

Coachella event status

Coachella 2020 is cancelled. I brought shuttle tickets through Stub Hub. On 'My Orders' it's still stating that the event is active so I can't get my refund. Please can you explain this when the event was cancelled a long time ago.


I don't know where this goes. I bought tickets for the NFR, Dec 7, 8, 9. I bought them for my son and daughter. They are leaving here, headed to the NFR on Dec 6th. I just went to get the tickets and print them out, and give them to my son and daught...

mobile ticket after game date was moved

I purchased 2 tickets for a game that was delayed one week (11/28 to 12/5). those tickets were not available for download until the day before the original date (11/27). now that the game was moved to 12/5 my ticket order still shows that the tickets...

Elton John

I bought O2 tickets for Elton John for Dec 2020, which is now postponed. How do I know what alternative concert I can go to with the same tickets?

ticket prices

why are stub hubs tickets always more expensive than ticketmaster. Why do they go up soo high for shows that arnt that popular just for certain seats?

  • 6 Replies