Do you want to browse tickets using another currency? When browsing tickets on StubHub, you have the option to select your preferred language as well as your preferred currency for checkout. You will select this on the home page for stubhub.com or st...
We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...
StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...
To start this process, please be sure that you are NOT logged into a regular account. If you are, log out first. Afterwards, click on the link that says "My Tickets" or the button on the bottom of the app: After that, a pop-up will be displayed. DO N...
I purchased 6 tickets ($1,300) way back on Oct 23,2024 for Lion King show to take my grandkids. Today 4/5/25 was the show. Upon online purchase with StubHub, I received confirmation that I will receive tickets via Fedex by 4/3/25. It never arrived. I...
I bought a paper ticket from StubHub. And I'm from India For Jhope's Bangkok concert, and my ticket delivery date is 9th may and concert is on 11th may, i live in different country, so I'm scared if tickets are valid and will it come on time. Should ...
I have two open cases with Stubhub cancelled events from Oklahoma wildfires affecting Stillwater, OK for OSU vs WVU baseball. I can not get Stubhub to honor the cancellation, and keep getting a canned response. Stubhub your customer service is AWEFUL...
Purchased tickets in Feb for Phillies game.Seat map showed tickets behind home plate available in dugout section F which is separate from the rest of the section. So the dugout section was colored blue while the rest of the section was gray. It's imp...
Where can I find a customer service contact? The tickets delivered aren’t the ones I selected when ordering. We need to have an aisle seat (which is the one I selected) and we were given seats 3-7.
I need two resale tickets to the Ozzy Osbourne/ Black Sabbath-Back To The Beginning concert in Birmingham, England at Villa Park Stadium. I have a flight and hotel reservation booked but no tickets. How can I buy resale tickets?
I have to open cases with Stubhub cancelled events from Oklahoma wildfires affecting Stillwater, OK for OSU vs WVU baseball. I can not get Stubhub to honor the cancellation, and keep getting a canned response of: "Thank you for letting us know about ...
Does anyone have two tickets for Ozzy Osbourne/ Black Sabbath- Back To The Beginning concert at Villa Park Stadium in Birmingham, England UK on July 5th, 2025
Do anyone have 2 tickets to sell for theOzzy Osbourne/ Black Sabbath- Back To The Beginning concert in Birmingham, England at Villa Park Stadium on July 5th, 2025? I have a flight and hotel reservation on hold and need two tickets. Your help would be...
I wanted to share a really disappointing experience I had with StubHub, in hopes that it leads to a resolution—not just for me, but to prevent this from happening to others. I bought tickets through StubHub for an event on March 27, 2025, at the Jame...
I had previously posed this same question about a week ago. I did have one response from a member informing me not to mail this form to their East Draper Utah address as he indicated his dispute form was returned as undeliverable. I have now talked t...
I have been given several different address's from the internet and Stub Hub's representative about what address you should mail a letter of dispute to regarding the Stub Hub Litigation department. Can someone please assist me with the correct addres...
So first I would like to state something because I seen a post on here saying why don’t people actually leave suggestions and feedback so the employee and the company can get better at their job so fortunately if they we’re actually doing their job a...
I bought 4 tix to a concert in Atlanta this past weekend, and I cannot access AXS at all. I tried everything… using my online saved password, downloaded the app, forget/reset password, dropping VPN protection, logging in with Microsoft and FB acct, c...
Once I receive an email regarding my tickets, what app do I go to to receive them? The last time I bought LA kings tickets they would not let me in. They said I didn’t have the right app.
okay envelope just returned to me cant deliver
Hello all. I am in the US and seeing tickets for a baseball game in Japan. The tickets are for delivery only. When I get to the checkout page I am entering my Japanese hotel for delivery (as others advised) but StubHub will not allow me to submit the...
I bought tickets months in advance and I called five hours before the event started bc I hadn’t got them was told I’d get an update and a call to see why I hadn’t received them yet and never did I drove 2 1/2 hours all the way up here just for yall t...
Beware of parking passes sold in Portland for events at the Arlene Schnitzer Concert Hall. I paid a total of $28.01 for a pass. When we got near the concert hall, we started looking for the parking....it is 1.7 miles away!!!! Forget that; we ended up...
Please be advised that I have escalated this matter to the Attorney General's office and the Federal Trade Commission (FTC). Both agencies have indicated that the situation appears to constitute a potential bait-and-switch tactic.Your company's refus...
Someone hacked my account and purchased three sets of tickets on March 17, 2025 at 1:30 a.m. Stubhub cancelled two orders after they realized I did not place those orders. I heard the text alerts on my phone and immediately called Stubhub. I was told...
Buyers - - There are lots of tickets out there you aren't seeing! The "Recommended Tickets" setting is automatically in the "on" position. I've never been on a website that decided for me what I want to filter! If you're not seeing very many options ...
I purchased a parking pass that advertised parking very close to the event and even provided a map for reference. When I showed up to the parking garage I was told that the parking pass was for a different parking garage located on the other side of ...
I have noticed that some tickets for the Field Box MVP area at Dodger Stadium mention “Stadium Club,” while others mention “Stadium Club Access.” Could you please explain the difference between these two terms? Does “Stadium Club” by itself include a...
I purchased a parking pass for an event on March 21st at 10am.I noticed a problem with my ticket at 5:30am - it was for the wrong parking lot, AND the ticket said I'd be towed if I hadn't given them my license plate. I opened up the virtual chat assi...
This month I had two different purchases within 14 days of each other and the seller failed to deliver the tickets on the day of the event, on both orders.On both occasions StubHub only refunded me the original amount that I paid for the tickets and ...
Spoiler (Highlight to read)So, it's been about a month since I bought tickets for WrestleMania 41 and the seller hasn't sent the tickets yet. The event is exactly a month out and I'm now worried the seller might not send the tickets. How close to the...
I bought tickets, 12 hours later close to $4,000 worth charges on my card to shows in state I don't travel too,then after those been taken care of someone went and sold my George Strait tickets for a dollar and I am having to wait to hear if I get a ...
StubHub did not done anything to try and correct my order when I received the wrong tickets. I contacted StubHub immediately, returned the incorrect tickets, gave the time they asked for to they to correct my order or supply alternative tickets, noth...
I purchased 2 tickets for Glengary Glen Ross on April 12th for the 2pm show in NYC however when it came time to download the tickets I noticed that they are for the 8pm show not 2pm. We have dinner plans and want to attend the 2pm show. Stub Hub cust...
How do we get our refund from StubHub or will this go through Houston Rodeo?
I bought john waite ticket for ameristar. Blackhawk. Colorado. The concert was at ameristar in Missouri. I want refund
I purchased two tickets this morning for an event in Knoxville. That transaction went smoothly. About an hour later I bout 3 more tickets for the same event and received the email to accept tickets. When i try, it takes me to the tickets where a slid...
I was unable to access my tickets the day if my event and the virtual assistant was no help and the link provided redirected me to the virtual assistant. I ended up having to purchase tickets at the box office. I called customer service and was told ...
Does a 19 month old child need a ticket?
Hello StubHub community, Does anybody know how I can initiate refund procedure other than calling a Support?The ticket I received clearly states that ID verification is required for entry. I have already contacted the venue directly, and they confirm...
Ugh google.com/search?q=Stubł 1GoogleStubhub sold me ticket within 2CXAllImages NewsVideosShort videosshoppin:Al OverviewIf Stubhub sold you a ticket within 20 hours of a performance, and you were unable to resell it due to their policy prohibiting s...
I purchased an MLB ticket for the game on March 27 and April 2, but I have not received my tickets yet.I have already booked a flight specifically for this game, which cost me $5,000. Simply receiving a refund is not sufficient compensation if I do n...
Can I ask stub hub to reroute tickets I bought that is in transit if it is 48 hours away from my event and it is an international order?
Hello, Earlier today I purchased one ticket to the Big Ten tournament game tomorrow, as well as parking. I received an email stating the seller had canceled the sale. When I logged into my account here, I don't see any indication that the sale was ca...
Stubhub recently stole $600 from me after a seller sent me fake tickets. They will not look into the issue, or provide me with a refund. Its been 50 days since I raised the issue. Has anyone else had money stolen from them by Stubhub? How did you dea...
I'm trying to buy tickets for a show, they say C$95 in the list, but then when I get to checkout it says $130 per ticket before fees, taxes, etc. there is no explanation for the $35 jump. What's going on?
I purchased hockey tickets this evening. I accidently confirmed the purchase prior to adding my promo code. I called customer service immediately to try and cancel the order. I literally spoke to an agent within 1 minute. I spent 45 minutes on the ph...
Is there an issue with AXS on android? I purchased tickets a few weeks ago to two events, one was last week and I was told there is nothing that can be done until just before the event. Needless to say tickets never came, two hours on the phone on my...
We bought tickets to the opening day of the Miami Open 2025 on March 16. On the platform, it looks like you are buying tickets in the stadium. Once we received the tickets, they say no stadium access because the 16th and 17th are for qualifying round...
Bought Tickets online on the 8.3.25 the Eventis on the 9.3. So it starts in less the an hour. But no Tickets have been send so far. Makes me nervous
Hello. We purchased two tickets for Bayern Munich game on April 26. We informed that tickets will be available and delivered at that day. We are coming from Canada and need to buy the flight ticket and reserve a hotel. Could someone advise can we be ...
Hello, I purchased 4 tickets for Sabrina Carpenter for November 1, 2025. However, my tickets have no seat number (though all tickets sold for this concert have seat numbers on StubHub, except for mine). Also, the row given to me by StubHub is invalid...
I purchased a parking pass on Stubhub for an event this coming weekend. I received a link to a ParkWhiz parking pass, which is a third-party parking reservation service. The pass clearly states on it: “ **ParkWhiz takes no responsibility for passes p...
Request for Refund – Ticket Delivery Issue for OU Basketball Game on March 5Dear StubHub Customer Support,I am writing to formally request a refund for my ticket purchase for the OU basketball game on March 5, which I was unable to attend due to a ti...
Is it normal for someone to not release tickets until the day of the event? I appreciate the 100% StubHub guarantee, but the "guaranteed refund" for hundreds of dollars worth of tickets is less than appealing when I need to travel 8 hours and spend t...
Hi! I just bought 3 tickets for Stray Kids' concert in Toronto (happening in June 2025). It has been more than 10 hours but I still haven't received any email regarding the link to the Ticketmaster. A friend of mine bought Blackpink (happening in Jul...
I purchased tickets for the New York Rangers via Stub Hub for an April game. Order confirmed and payment made. I received an email the following day stating my tickets were available. I followed the directions provided. When I get to the tickets to p...
Picked out seats on the mezzanine floor, got to show and 'reseller' a - h o l e had given us tickets in upper balcony. Alas I must be one of thousands with this joy, cost dif between the seating chosen and seating given was ~200$. A better criminal w...
I bought tickets to Grupo Frontera in Austin next Friday and when I purchased they clearly were in the PIT area and not GENERAL ADMISSION area. Once I received the tickets I realized they were incorrect! I contacted customer service via chat and stat...
I bought tickets to an Erie otters game, and I received the tickets quite fast. They then got transfers to Erie events and I could put them in my Apple wallet. Is this legit or no? It shows the seat and row number and sections I bought.
I purchased 4 tickets for Pearl Jam in Atlanta on April 29 on StubHub. In the process, nowhere was it noted that the original buyer would have to meet me to let me into the venue (and there still isn't - you can still buy them without any notificatio...
I want to buy tickets to a concert for my vacation. The concert is in Italy and I don't have an address to ship the tickets to - as I will be traveling when the tickets are available. Can I pick up the tickets at the venue?
This is probably the tenth time I send over the link from the ORGANIZER stating it was canceled. PLEASE DO YOUR RESEARCH AND DONT SCAM CONSUMERS OUT OF THERE MONEY. I PAID FOR THESE IN NOVEMBER AND AM NOT GOING TO CONTINUE WAITING UNTIL YOU UPDATE TH...
Warning never ever buy a parking pass again from StubHub. They don’t list the address or location of lot or garage on the site and it difficult to know were you are getting parking pass for. I recently purchased a pass for a event in Cleveland, Ohio ...
Do Not Buy From StubHub - Horrible Customer ServiceI purchased NIN tickets from StubHub on 1/30/2025I received incorrect tickets from StubHub on 1/30/2025I immediately contacted StubHub that same day to inform them and they asked for the end that wee...
I bought 2 tickets from Stubhub for Jhope concert in Singapore, got the section details, but there's no Row number and Seat number mentioned in this ticket. When will i get confirmation of the seat details?Is my ticket confirmed? or not?
WE NEED REFUND OF THE TICKETS WE PURCHASED ON STUBHUB COULD NOT ENTER THE STADIUM
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Hello! We live in the US and will be visiting Tokyo during the opening weekend of the Yomiuri Giants. There are tickets available on StubHub, but it is my understanding the only options are to have paper tickets? How does that work since we live in t...
Purchased tickets from StubHub, received the wrong tickets, contacted Stubhub with no action on their part, ask how long this process would take, allowed the time Stub Hub asked for 4 different times over 4 weeks. I returned the incorrect tickets as ...
I bought parking passes for all Houston rodeo events. I only received a ticket for 1 event. Events started today. I have been working with customer support trying to get a resolution. I said I did not want a refund, I want my tickets like they kept p...
Hi, my Partynextdoor concert that was supposed to be on July 9 was cancelled a couple days before. The status of the concert is still “postponed” and hasn’t changed to rescheduled or cancelled so I cannot get my money back. I was told it usually take...
I purchased tickets recently and credit card says Stubhub Canada LTD. I did not receive a email confirmation nor does Stubhub have any record of me purchasing $1500 worth of tickets. Bank wont open a investigation till after the concert date. Was i s...
My first time buying tickets for a concert! And I was totally ripped off for parking pass! I didn't realize this was a resale sight. A concert popped iup on my FB page & a few of us decided to go. I said I would hurry & purchase the tickets because i...
Purchase I am out is $14Arbitration starts at $200Any other way to proceed?
Al OverviewIf Stubhub sold you a ticket within 20 hours of a performance, and you were unable to resell it due to their policy prohibiting sales within 48 hours of the event, then you may have a valid complaint with Stubhub as they sold you a ticket ...
Hi there. I just bought tickets to a concert in the Bank of American stadium in Charlotte, NC and I just discovered that the row my tickets say they are in doesn’t actually exist in the stadium. Is this a typo? Has this ever happened to anyone? And w...
StubHub, this is unacceptable!I’ve been dealing with this for four months. Here’s what happened:1. I purchased tickets for the Coldplay show on May 31st at Stanford, specifically for Section 218.2. The confirmation email mentioned Row QQ, but upon ch...
Purchased tickets on Feb 5 for an Oct concert. Now March 1, no email with a confirmation number was received. I did received an initial email that read thank you for order -Order #-----------Is that all I need at this time?I am not comfortable waitin...
I recently bought a pair of tickets for a show that had a reserved section and a general admission section. For this venue, reserved tickets are always hard to get and expensive because there are very few seats. I paid $400 for a pair. The event was ...
I purchased tickets for Don Toliver’s concert in Paris through your platform. My account was charged, but an error message appeared (saying that i haven't been debit) at the end of the transaction, and I did not receive any confirmation or my tickets...
I bought 2 tickets for Bad Bunny in PR, but the charge hasn’t gone through yet (I made the purchase on Wednesday, February 26). Is that normal?Also, when will I receive the tickets? They are digital and have already gone on sale. I bought them throug...
StubHub customer service is horrible when it comes to correcting their order issues and they make it the customers problem. I should have read all of the horror and upset customer stories and just requested a refund when my order went wrong. But even...
I had a terrible experience with StubHub this week. I bought tickets for the Inter Miami to see Messi, and I did received the tickets. The issue was that in their app, they advertised parking passes, which I bought. But the parking garage advertised ...
I purchased the parking passes offered after I had purchased my tickets from Ticketmaster, took me to StubHub, night of the event I followed gps provided by StubHub because I do not live there, took me to a car sales lot, so I went to the moda parkin...
As it gets closer to my event I am getting even more upset at how StubHub allow these sellers to come in, sell tickets and resell already purchased tickets to someone else all while marking your replacement tickets as an "UPGRADE". When I think about...
I have no tickets 24 hours before event and am being told I have to wait until 2 hours before event. Any way around this as I am traveling from out of state.
i bought two tickets to the Magic game in Orlando, when I go back in my exact tickets are still for sale and it appears I can purchase my seats?
I purchased a parking pass for a soccer game at Dignity Health Sports Park in Carson, CA and was delivered a pass for a parking lot located 10 miles away from the venue in El Segundo near LAX. The StubHub item was listed as follows:PARKING PASSES ONL...
We purchased parking tickets because it was listed and shown close to the State Farm Arena, when we followed directions to the address of the parking the walk ended up being 30 minutes. Based on the map provided it shouldn't have been more than a 5 -...
STUBHUB withdrew $1455.29 without authorization on 12/26/24 - they sent no tickets, no emails, no correspondence - they just withdrew money from my bank account.I have been contacting their customer service every business day since 1/2/25. No one is ...
Early January we bought 2 day passes to a show in April. We received 1 day passes and immediately contacted customer service. Since then they have repeatedly sent us the wrong tickets and now we are being told the right tickets will be sent the day o...
I just bought tickets to an event for which AXS was the primary ticketing. In order to receive the tickets, Stubhub sent me an email, making me create a new AXS account with a fake email address. Is this now the way AXS tickets are delivered? If so, ...
Why was my thread about Chris at StubHub removed??!?!?!!? What are the moderators scared of? Pretty annoyed at this, because annually I spend well over $8K a year on StubHub, might need to stop that.https://stubhub.community/t5/Removed-Content/So-you...
Bought 4 tickets through here for a sumo event in Tokyo of Jan 2025. Three of the tickets were valid but the venue refused entry on one ticket saying it was fraudulent. Reached out to Customer Service and they were super responsive off the get go. On...
I bought 2 tickets to Dexter and the Moonrocks for 3/22/25 and mistyped me email. (Yhoo instead of yahoo) how do I fix this? Please help 😧
I have never used Stubhub before. I usually use GameTime and Vivid Seats. With GT and VS I got my tickets within a couple of hours of paying. My event is in 3 days and no tickets after I bought them a week ago. These tickets are for my autistic son. ...
Hi there. Looking at a ticket that states the section the seats are in. But it says row A_D. Having looked at other listings this is odd. Assume it means the tixs are anywhere from row A to D. Is this how you’d take it?
I followed the exact instructions from Stubhub to 'Accept my Tickets' yet I am getting the OOPS..ticket transfer cancelled by the sender'. I keep contacting Stubhub 3-4X and they cannot help me! A few days ago, the tickets were appearing in my Ticket...
I logged into my stubhub account and I was going to resell the tickets i purchased on stub hub because I was able to find other tickets. As I was doing this I noticed that under "your tickets" it says I can accept my tickets, so I deactivated the res...
I have two orders for an event tonight for which i received the wrong tickets. I’ve been told all week you guys would be sending me links for replacement tickets and i still don’t have them.why do you guys suck so bad? you make it the customers probl...
The recommended ticket filer has gotten worse over time. It used to be that tickets were hidden if cheaper tickets available in same row and section. I have tickets for sale of Good Night and Good luck on Apr 1 in Right Orchestra. When the filter is ...
Beware that tickets for the Beyonce Cowboy Carter show are listed on Stubhub BEHIND the stage. If you look at the original ticket sales on Ticketmaster, there is no concert seating behind the stage. People are fraudulently listing tickets on Stubhub ...
I bought a ticket today and I bought it in error and I want to money back. Can I cancel it here or with my credit card
