Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 160 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 248 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 27 Replies

Phones are experiencing technical issues.

We are currently experiencing technical issues with our phone lines and are working to resolve them as soon as possible. If your event is within the next 24 hours please send a private message to @TeamStubHub and we'll be happy to help!

by Moderator Moderator
  • 1 Replies

Integrations Team

This is a repost since my first one was deleted. I guess I have to keep posting until someone answers: Has anyone dealt with the constant reply of our "Integrations Team" works by the event date? I've purchased 3 sets of 2 tickets and 2 sets are rele...

Buying basics

I bought three tickets in section 2, row you for Jim Jeffries in Columbus Ohio on October 27. We just had a friend say he would like to join so we need to buy one additional ticket and they will not show up anymore in this row. Originally it said tha...

How do I change my shipping address?

Need to update the address while in checkout? On the StubHub app, to change your shipping address at checkout At the "Review & Buy" page, tap the address under "Ship to" Choose your address from the list, or tap "New shipping address" to enter a new ...

by Community Manager Community Manager
  • 11 Replies
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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