Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 60 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 18 Replies

Kentucky derby tickets

I purchased tickets fron stub hub for the derby which has since been cancelled and i would like a refund of my money. Not a 120percent credit for a future event. You all have to realize that for some of us this was a once in a lifetime thing and we d...

Refund Timing

Stubhub confirmed my refund for masters tickets Almost 2mths ago and still no refund. Anyone know how long they are taking to refund for states where the law requires. Normally wouldn’t care, but this is a lot of $.


I purchased tickets for College game Sept 26th, I purchased 4 tickets and need to more how can I see if I canget two more tickets in the same row close by?

  • 1 Replies

The Rolling Stones

Anyone have any insight or knowledge of what’s going on with the 2020 Rolling Stones concert and refund for tickets purchased? They say the tour has been cancelled but have not received email on it nor any new dates posted!

  • 2 Replies

Tickets Disappeared

I had purchased concert tickets in February for a November concert. I received the email and had my credit card charged but not I cannot see the ticket on my account (I looked everywhere) and the links in the email are all to 'Bad Gateways' i.e. they...

  • 0 Replies

Purchased Ryder Cup tickets,

I received a message last week from Stubhub regarding Ryder Cup tickets I purchased and was charged for, but have not yet received. I'm a little confused and could use some clarity. The event has been rescheduled for 2021. I would like to keep those ...