Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 142 Replies
  • 35476 Views

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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  • 242 Replies
  • 76059 Views

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 5 Likes
  • 26 Replies
  • 29509 Views

Order Cancellation

I had my order cancelled the moment I got my order confirmation and that doesn’t seem to make any sense. The cancellation order stated that my account seemed off, so now it’s locked. I’m not sure why they thought it was off because I made it just thi...

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  • 10 Replies
  • 3468 Views

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 1 Likes
  • 142 Replies
  • 35476 Views

Accepting Tickets

I have tried several different times to get my tickets after being notified they were transferred from AXS. I completed the necessary actions with AXS and they informed me my tickets were transferred. I go into StubHub to accept and am no way able. W...

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  • 5 Replies
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Disappearing tickets

We bought tickets for a concert in 2020 that got pushed to 2023. Originally the tickets remained in my account, but now I don't see the tickets anywhere at all... not in past or upcoming, or anything, and I didn't get notified if the concert was canc...

by
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  • 4 Replies
  • 119 Views

Never got an Email

Hi! I ordered a ticket a couple of days ago, but never got an email, I’ve been trying to even use the reset password section to get an email but never got that either. I made an account too, and did not get the confirmation email either. And I double...

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  • 1 Replies
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Ticket delivery time

I bought 4 tickets for an event le 07 July, but it says that my tickets will be ready BY 07 july... does it mean that the seller have to give me the tickets before 07 july... or that i can get easily scamed... im afraid, the seller will cancel my ord...

tickets still not arrived

Hi I bought tickets for the queen show that has been postponed for 2 years. the date is now 11th june 2022 and i still have not received them. There is no record of them in my purchases either

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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