Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Viagogo scam

I’m not gonna pay that 100$ booking fee that viagogo put on my payment, I was purchasing 2 tickets, 126 each and after I saw they charged me 100$ for booking fee, that is a scam, first time that is happening to me , I was calling , writing but nobody...

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100$ fee for booking ??????

I’m so disappointed with you , I’m ordering all my tickets from you and this time you put me 100& booking fee, why????? I don’t deserve this and I don’t have that kind of money . To me two weeks now booking 120$ last week and today two tickets 126$ e...

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Billie Eilish Tickets

I am wanting to buy tickets for Billie Eilish but all the "unable to transfer" warnings are making me worried. How do I get tickets if tickets are non transferable unless sold through Ticketmaster exchange? The concert is in 4 days. I am in Ohio so m...

Stub Hub customer service

The Stub Hub customer service is terrible. I purchased tickets to the Aerosmith concert in 2023. The concert was cancelled in Aug 2024. I orginally asked for a refund however they couldn't refund the money because our credit card was cancelled in May...

Seat number

I see you CANNOT pick a seat number but if I am paying a weeks salary for a ticket I want the seat I want. Is there anyway around this so I can pick a seat. It is just 1 ticket for myself. Thanks

Ripped off for Taylor Swift

Don’t trust stubhub! They will give you the constant runaround - now I’m sitting in Indy having traveled from Seattle to see Taylor Swift with. I laid tickets. Customer service is horrible they just keep telling me to “wait for an email with alternat...

Ticket Delivery/ Event is Tomorrow

Getting a little concerned. I am going to be travelling 3 hours to a venue to watch a game. I bought tickets almost 5 days ago, and the mobile tickets has not been transferred to me yet. I know the literature says it will be there by the event. Howev...

Does Stubhub even give refunds anymore?

Last week I bought tickets for an event taking place on the same night. I never got the tickets. Stubhub told me i needed to wait until 4 hours before the event and they would replace them. I called them 4 times in the 4 hours leading up to the event...

Different row

I recently bought 4 tickets in row 27 and when downloaded tickets per digital transfer they show row 26 on tickets in wallet? Is this normal?

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Unreasonable Overcharge for Parking

I recently purchased a Ticket for Parking at the Ford Idaho Center in Boise, Idaho through StubHub. Upon arrival, I was shocked to learn that I had been charged over **eight times** the onsite parking fee. This excessive markup is completely unaccept...

Coin Master Rewards 2024

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Amazon Marketing Strategy Byhyperzon

As one of the world's largest and most influential online marketplaces, Amazon offers unparalleled reach and potential for businesses of all sizes. However, with millions of sellers vying for consumer attention, having a well-structured marketing str...

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Agenda seminal De Free Fire

Free Fire has become a cultural phenomenon and one of the leading names in the battle royale gaming genre. With its immersive gameplay, unique character abilities, and fast-paced action, the game has attracted a large and dedicated player base worldw...

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Coin Master Rewards 2024

Coin Master has captivated players around the world with its unique blend of slot-machine excitement, village building, and friendly battles with friends. With each spin, players can win coins, raids, or attacks on other players, creating a fast-pace...

Amazon Marketing Strategy Byhyperzon

As one of the world's largest and most influential online marketplaces, Amazon offers unparalleled reach and potential for businesses of all sizes. However, with millions of sellers vying for consumer attention, having a well-structured marketing str...

Agenda seminal De Free Fire

Free Fire has become a cultural phenomenon and one of the leading names in the battle royale gaming genre. With its immersive gameplay, unique character abilities, and fast-paced action, the game has attracted a large and dedicated player base worldw...

Saw Same Seats for Resale on Ticketmaster

Hello - I purchased tickets on Stubhub for a concert a couple days ago. I have not received the tickets and the order just says I will receive them by the event date (which is Feb next year). I just went on Ticketmaster and saw that the same seats I ...

Printing tickets

I received my tix in the app but it says I must save to a pdf file and print out on my computer. How do I save the tickets to pdf when in the app? there are no icons for that.

F1 Ticket Delivery Dates

I bought two tickets to the Canadian Grand Prix as a surprise for my Dad, and plan to tell him about it at Christmas. My order is listed as an E-Ticket and says the tickets won't arrive until the night before the event, and they also list the section...

TERRIBLE SERVICE

I bought 2 tix to a concert in Montreal, up to the event I had no bar code making the tix useless, I called 5 times and was told at noon the day of the show it would show up, but at noon, nothing. I called them back to complain and the guy on the lin...

Day of Event Ticket Transfer

Is it normal for someone to not release tickets until the day of the event? I appreciate the 100% StubHub guarantee, but the "guaranteed refund" for hundreds of dollars worth of tickets is less than appealing when I need to travel 8 hours and spend t...

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How does it work?

I purchased tickets to an NFL game in Munich. The email says that I will receive the tickets from the seller at least 2 days prior to the event. What if the seller does not send the tickets? How can I make travel plans?

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Fraud

So I purchase Eagle's tickets for the Sphere several months back. Then when I am ready to download the tickets it says they have been claimed by another e-mail. Support is giving me the run around saying they can't make the seller reset the tickets a...

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Wrong Row

I purchased tickets for a hockey game, we picked a section and row 11. We always sit in row 11 in this section because it is the last row, my husband has had spinal surgery and can not sit for long periods, he needs to rotate between sitting and stan...

Issue with tix

Having a major issue with some F1 tickets for this weekend. Cant get anyone on the phone to help. Need resolution in 2 hours before 4pm so we can cancel hotel if needed....please help!

Tickets lost virtually

I purchased tickets for my parents to their first NFL game through StubHub. My dad is a huge fan of the Dolphins and as a Father's Day gift, I bought him and my mom tickets to a game. I have the order receipt showing the $256 purchase for two tickets...

Have you been defrauded by Stubhub?

Stubhub recently stole $600 from me after a seller sent me fake tickets. They will not look into the issue, or provide me with a refund. Its been 50 days since I raised the issue. Has anyone else had money stolen from them by Stubhub? How did you dea...

account locked

Hi, My account has been locked for over a week now and I cannot access it. It was locked before my event start, and I also had a ticket issue before my event. I am not sure what to do and I am on the verge of disputing this with my bank and filing wi...

Metlife Staduim Parking Pass

If you are going to any event at Metlife Staduim E. Rutherford NJ, don't buy parking passes marked on the photo. These parking lots 30 min away from the staduim and they don't have shuttle. it will appear as they are located at stadium but they are n...

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Warning: Do Not Buy Tickets from StubHub

Warning: Do Not Buy Tickets from StubHubI want to share my experience with StubHub community and strongly urge others to reconsider before purchasing tickets through their platform.My son has dreamed of watching a soccer game in Madrid since he was a...

StubHub is a RIP OFF!

What a RIP OFF! I am DONE going to concerts! Certain artists & the ticket sales companies have ruined the industry! I bought tickets to the Raleigh Ray LaMontagne show months ago, Ray canceled a day before the show, and now I am out $400+! StubHub wi...

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Refund for canceled concert

Hello, did anyone have issues with getting a refund? I bought tickets for Taylor Swift Vienna concert that was canceled. I should have received a full refund, I did everything right. From my stubhub wallet, I have requested cash refund, on August I r...

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Chris Brown

Helloi have tickets for the upcoming Chris Brown concert in Brazil, but I don’t know where to purchase his fan membership card, someone please assist me. Rinnie

Seat location confusing

Hi there. Looking at a ticket that states the section the seats are in. But it says row A_D. Having looked at other listings this is odd. Assume it means the tixs are anywhere from row A to D. Is this how you’d take it?

Seller asking for more money

HiI bought two tickets for Coldplay - total cost £600. The seller emailed me, was nice to start off with, explained she couldn’t transfer until closer to the date ect. She then said she was new to stubhub and didn’t realise she wouldn’t get the money...

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Incorrect ticket performance time

Is there any recourse when the tickets that got transferred to me were for a different performance time than the ones that I ordered? On stubhub my order shows clearly an 8pm show time for a show at Bass Concert Hall in Texas but the actual tickets t...

Replacement tickets

i purchased 2 tickets the same day of the event as im extremely desperate but this caused me some trouble. i received the tickets right away but noticed both tickets had the same seat 😓 now i contacted customer service and told me they tried to cont...

Can’t find tickets

I had bought tickets for Jon Pardi in Wilmington NC for Sept 6 weekend. He canceled and rescheduled for Nov 1 2024.We couldn’t go to the new date due to a school function and decided to sell back on stub hub.Fortunately now we are able to go so I dea...

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Some issues

I bought two tickets at the FC Cincy soccer match for Saturday night, but i have empty box arrived. It was certainly difficult to get out of that situation) but I fixed it very quickly, if you have a similar situation and want me to help you tell you...

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Parking tix were a sham

This was a complete rip off! I’ve used and loved StubHub for years and this parking pass is not your usual jam.It was billed that the main arena parking lot is full but I could buy a reserved spot in the backside of the arena for $70!I took the bait ...

Wheelchair icon

Hi there! When I search for some tickets, the results bring some of them with this words: "Full priced ticket - anyone can use ".And when I click on it and see the details, there is a wheelchair icon with this words: "Full priced ticket- anyone can u...

Billie Eilish ATL tix

New to StubHub - sorry if this is dumb....on this show there is a blurb that says, "To gain access to the event, you need to be accompanied by the original buyer of tickets." Is this a thing? How does this work?

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Horrible Customer Service

I purchased a parking pass for a football game at the beginning of Jul 2024. I was immediately charged $175.00. The pass was for a game on Dec 1, 2024. On August 8th I received a pass for a preseason game on Aug 9, 2024. I called customer service and...

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Positive buying experiences

Hi guys, I just wanted to start a discussion about positive purchasing experiences as there seems to be a lot of negative ones.I’ll start, I just went to a LaLiga game last night. My tickets were incredible and I had a great time.That was all thanks ...

Eras Tour Tickets

I have purchased tickets for the Eras Tour on StubHub, but I get an error when I go to accept my tickets. Seeing the Eras Tour has a 72 hour window now for tickets, am I going to receive my tickets at that 72 hour window? Is there a way to know?

Ticket delivery / type

Got an email from StubHub saying "The seller changed how they’re delivering your ________ tickets. You’ll now get them by E-Ticket."Got the tickets in my inbox a few minutes ago and its a mobile ticket (ticketek.mobi). The ticket seems legit, but its...

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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