Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 63 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 20 Replies

Purchase Gift Certificates with Refund Credit?

A major event cancelled and I have a fairly large credit (LOVE the guarantee!).... but this was a one time destination event and the value is larger than the sum of all ticketed events we've attended the last 5 years combined. Can I purchase Gift Cer...

  • 2 Replies


I live in Canada and bought tickets to edc vegas. I have no way way of going this year due to border issues with covid and I am stuck with tickets. Is there any way someone at stubhub can contact the seller and see if they can have the tickets change...

  • 2 Replies

Best Value

The Best Value/Best Seats options are no longer showing up on my personal computer or the App. This has happened in the past, but then just showed up again. This time it has lasted at least the last 3 days. What is going on?

Cant complete purchase

When I click to purchase tickets I get the message “The ticket price has been updated. Please review it before continuing.” I’ve tried everything to continue but can’t. Any insight?

  • 0 Replies

Ticket Refund

I purchased two tickets for James Taylor at Tanglewood for July 4, 2020.....due to Covid, it was re-scheduled to July 4, 2021 and has now been moved, again due to Covid, to Tuesday August 31, 2021....the other two dates were on the weekend which is w...

No transfer ticket email

I purchased a concert ticket and it said mobile transfer ticket and it states ticket ready in my app. When I click on ticket it shows a picture of the bar code. The only thing is I never received a ticket transfer email. I verified my email was corre...