Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
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  • 22 Replies
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No Ticket Transfer Email or Link To Accept

This is for the Big Ten Championship Game on Saturday 12/14/21. I have an email from Stubhub saying ""Seller notified The seller transferred your tickets to [email""Ready - Check your email to accept your tickets."There is no email from the seller or...

Accept Tickets Not Working

I received the notification in the app my tickets are ready but when I click on “Accept Tickets” I keep getting an error message stating “there was a problem processing your request please try again.” Note: I did not receive an email that they were r...

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Where is my parking pass?

Why do I continue to have problems with stub hub. I paid almost $200 for a parking pass, yes a parking pass and I can’t access it. I am waiting for some email from some unknown person with my pass and I have not received it. 2 weeks ago I bought a pa...

Wrong section sold to buyer

I was given Sofi Stadium section 510 in Ticketmaster instead of section 528 from Stubhub Order 564046803.Not cool!Thu, Dec 2, 2021 | 7:30 PM (Event time subject to change)BTSSoFi Stadium3 tickets $1,200.00Upper 528Row 22 | Seats General Admission

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There was a problem processing your request

I am attending the football game Thursday night in Arizona. I purchased the tickets back in June. Now when i try to view the tickets it is says "there was a problem processing your request. Please check you network settings or try again" We have trie...

Where's my REFUND?

I bought 5 tickets to The Weeknd concert and for over a month my refund was "In Progress". Now it says "Refunded", but I have not seen the money anywhere. I closed the credit card account that I had purchased the tickets with and I don't see the cred...