Do you want to browse tickets using another currency? When browsing tickets on StubHub, you have the option to select your preferred language as well as your preferred currency for checkout. You will select this on the home page for stubhub.com or st...
We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...
StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...
To start this process, please be sure that you are NOT logged into a regular account. If you are, log out first. Afterwards, click on the link that says "My Tickets" or the button on the bottom of the app: After that, a pop-up will be displayed. DO N...
Hello I have experienced an absolutely brutal form of customer service today with StubHub. After having successfully used the service many times over the past decade to purchase mostly sports tickets, my account was somehow hacked this morning at 6:3...
Hello to any who will listen. Stub hub stole my money. I had ordered two tickets for Bears Minnesota game . My wife had a stroke ,almost lost her. I call Stubhub for a refund, They said they don't do refunds unless she died. REALLY? WHILE I am dealin...
Bought tix to a show in Austailis when we were visiting from Canada. The show was postponed. Now it has been completely canceled. I emailed the venue directly and they told me that the original purchaser was fully refunded for the tickets. Which mean...
I bought tickets for an event being held in December as a Christmas gift for my parents. They cost almost $700. Drive nearly an hour to get to th venue. Tickets were never released by the seller and after 4 live chats and a phone call, literally all ...
I recently purchased tickets to the Ohio State playoff game. I thought I was purchasing club section 4 seats, which have a chair back and are close to the field. I went thru the purchase steps on the app and when complete it said tickets in section 4...
Don’t trust StubHubI bought orchestra centre row g tickets to Stereophonic, got the QR code but was told at the theater that the code was invalid. StubHub apologized and said that their policy was that I could have as good or better tickets. With 15 ...
StubHub is absolutely the worst most unhelpful service to buy tickets from. I bought tickets through StubHub that indicated specific rows and seats and what was delivered were NOT what was purchased. StubHub then proceeded to not rectified the proble...
I want to add our voice to the growing number of people still waiting for payment. My partner and I sold our tickets in October, and we’ve yet to receive any payment. It’s becoming clear that this is not an isolated issue, with many others also exper...
To whom it may concern,I am extremely frustrated with your organization and business right now. I have been on the phone with your Customer Service and a manager for 2 hours today. I originally purchased Floor seats and when the confirmation came thr...
Purchased 5 tickets to Lions versus Buffalo Bills and arrived at event and accessed venue with no issues. Went to seats with no issue BUT midway through 1st quarter and a couple arrives and shows me their receipt that indicates we were in their seats...
The tickets I purchased for the Billie Eilish show on 12/21 indicate they are physical/paper tickets. Problem is, the Kia Forum onlly allows/honors electronic tickets. It's throwing up red flags and I've asked the StubHub customer service team to ver...
I just bought tickets to an event for which AXS was the primary ticketing. In order to receive the tickets, Stubhub sent me an email, making me create a new AXS account with a fake email address. Is this now the way AXS tickets are delivered? If so, ...
I am interested in buying Metallica tickets. I only want night 2 of 2-day event. Ticketmaster still has regular tickets available, but sells them as a 2-day ticket. It specifically says you cannot split the ticket per day. Stub hub allows people to b...
You should take a look at the points of views pertaining to that event. Using this is highly recommended by me. But I cannot try to evade it, at least partially. Next, we're actually going to focus on this.https://teeshopper.in/store/Cerebrozenhttps:...
How is it possible to buy tickets if Ticketmaster does not allow them to be sold?They don´t even allow to transfer tickets and no one else is selling them.So in what format will I receive the ticket?This is a Metallica concertTHX
I have bought a ticket for this gig today. A single ticket was way cheaper than the others so i pulled the trigger. £360. All others seem to be £500+If the seller doesn’t send the ticket will stubhub still get me a genuine ticket in to the event? The...
I bought tickets to an event for June 28. Upon checking my email I noticed that I accidentally added a g to the end of my email so l'm unable to access my tickets. I need it changed to the right email so that I can access the tickets I bought. Please...
In celebration of our daughter beginning her career as an EMT worker with a local service, I bought two tickets to the Zach Bryan concert in Tulsa, OK in 9/23/2023 via AXS.COMTOURINGEVENT3 - for the 12/13/24 show in Tulsa OK. I confirmed the charges ...
Hello Iam wondering if anyone knows what I can do about buying concert tickets and the night of we got held up in a bad wreck and we didn’t get to see the show is there anything i can do about this issue? If you know plz let me know thanks
Absolutely Horrible that Stub Hub Screwed me out of $438. I don’t care what the terms are. When you are told by Stub Hub that the tickets you purchased were not valid throw them away and do so, then be charged for them after and not given a refund or...
What a HORRIFIC experience with my tickets and no one seems to want to fix it. Purchased tickets for center mezzanine front, when received tickets they were rear mezzanine. immediately called and was told they would escalate it as it is a mapping iss...
First time StubHub customer here who just purchased a concert ticket. But m being told that I won't receive the mobile ticket until the day of the event. A tad concerning since I'm travelling and will have invested a considerable amount of money. Is ...
Hi, I've been waiting for a refund of $531.75 since November 13th. The email (screenshot attached below) says I would be getting the refund within 5-8 business days. It's been 16 business days with Thanksgiving holiday excluded. I called Stubhub nume...
Hi StubHub Community,I bought 2 Coldplay tickets for Abu Dhabi event and paid over (1,200 AUD), (I live in Australia), and I still did not receive the tickets.Anyone can advise and or Assist?
Yesterday somebody hacked into my Stubhub account and purchased tickets to Usher (who I wouldn't buy tickets for) at the Barclay Center (I don't know where that is). My card on file was charged $730. and then credited back the $730. I was alerted to ...
Stub hub is doing just like ticketmaster and reselling tickets weeks after purchase. Purchased The Grinch for my grandkids (2) weeks before event. DAY OF i get a email 5 hours before event starts saying 'MY TICKETS AREN'T AVAILABLE ANYMORE???? They p...
I ran into an issue at the last rave I attended in San Jose - there was no usable cell or internet connection to pull up and show the ticket on my iphone...it was an e-ticket (not mobile) and thankfully I had also saved it in my apple wallet as a bac...
Bonjours, j’ai achetée des billets de hockey ce matin sur votre site mais je n’ai pas de code bord sur mes billets. Je l’ai est mis dans mon Wallet sur mon téléphone mais pas de code bord qui apparaît sur mes billets est-ce que c’est normal ?
TL DR; if you bought tickets via StubHub and are having issues getting your tickets, even if they have been transferred to another ticketing agent such as Ticketmaster, call Stubhub immediately. I purchased tickets in October for a show in November, ...
Seller was supposed to release my 2 tickets TODAY for N1 of Taylor Swift. Instructed by StubHub to contact them if haven’t received by date promised, but how do I contact Stub Hub? Help!!!! On flight to YVR.
Tomorrow 12/07 Taiwan Jay Chou Sat, Dec 07 Taipei, I haven’t received my tickets, is there any customer service in Taiwan?
I bought tickets for the Aaron Lewis concert at Beau Rivage in Biloxi, MS in November 2024. I purchased the tickets back in August. The tickets were transferred to my Ticketmaster account. A week before the concert I received an email stating my tick...
Hi there. I just bought tickets to a concert in the Bank of American stadium in Charlotte, NC and I just discovered that the row my tickets say they are in doesn’t actually exist in the stadium. Is this a typo? Has this ever happened to anyone? And w...
Hi everyone. I bought tickets since August, the ticket arrival date was December 1st. But it got pushed twice and now the website says that the arrival date is on the event date.I have a whole trip planned for this event. How am I supposed to travel ...
No refund for Aerosmith tickets (and parking pass). I've never seen anything like this. Why StubHub?
As a buyer of tickets, I want to filter out tickets with a partial view, even though they may be lower priced. How can I do that?And why do seats with partial views get scored HIGHER than seats in the same section/row with clear views?And why do I of...
I purchased a ticket for Taylor Swift's concert in Vancouver, BC, Canada. During the purchase on StubHub, it asked me for the Attendee name and I put my wife's name there. However, she is unable to go. Can I go instead in her place on that ticket? I ...
When I ordered parking pass theyr wasn’t a kiosk at parking lot to add vehicle info so I requested a compensation, customer service they can’t help.. wasted money in buying parking pass through stub hub. Don’t waste your time when they knew it was an...
We purchased 3 tickets to an event tonight and when we got to the venue, we realized that the seller only transferred 1 of the tickets to us (via Ticketmaster). We called customer service and were told that we should have called when the tickets were...
Have people yet been sent their tickets for TS for this Friday, November 15th?
Hello, I need help with some information. I want to buy tickets for a show in Boston for my bf and step son. Although i wont be going to this show and i want this to be a surprise. How do i go about purchasing tickets and being able to gift these to ...
Spoiler (Highlight to read)I just received my credit card statement and was charged USD for the tickets I bought for a concert - I was on the Canadian website and the invoice showed nothing referencing USD - all was listed in CDN. How is this possibl...
I’m Henrique and I’m from São Paulo, Brazil.I’m not being able to accept my tickets bought fron Stubhub…Last Friday Nov, 22nd, I bought tickets to Miami Open 2025 from Stubhub and received an email from Ticketmaster in order to accept them.I clicked ...
I just purchased hockey tickets for an NHL game in Carolina for two college friends and me. I was shocked to see service fees have increased to almost 42% of base ticket costs. A $157 base price ticket ended up costing $238 (sales tax of about $15/ti...
I have received SIX emails over three weeks that my tickets are ready and to accept them in the AXS app. They’re not. They keep “escalating” to no avail. The event is tomorrow. Customer service in chat and phone is a joke and they keep arguing with m...
Hello - I purchased tickets on Stubhub for a concert a couple days ago. I have not received the tickets and the order just says I will receive them by the event date (which is Feb next year). I just went on Ticketmaster and saw that the same seats I ...
Is it normal for someone to not release tickets until the day of the event? I appreciate the 100% StubHub guarantee, but the "guaranteed refund" for hundreds of dollars worth of tickets is less than appealing when I need to travel 8 hours and spend t...
I have been unsuccessful in placing my tickets in my Apple Wallet. I always receive the following error message, even after deleting/uploading Wallet app“ENTRY / SEATING AREA200 Mid LevelTICKET TYPEStandard Admission!Pass DisabledThis pass is associa...
I have purchased tickets with visa. The amount taken was $301.05 more than the price on the receipt. Why?
Seller scammed us for game on Sunday sent us wrong tickets, sent us SRO tickets, this is NOT. What we purchased. What do we do?SS
Seller waited and sent us tickets we did not buy for Packer Game. Seller sent us SRO tickets, which are not per Lambeau field to be sold. We do not have the seats we originally purchased. How to fix this scam?
What is the Club Row in section 205 at MGM Fenway?
I am being redirected to Ticketmaster Account Manager to accept my tickets for a game next week. It is failing at a screen where it asks me to sign up for SMS for notifications and I cannot seem to get past this. It is error'ing out. Any guidance?
The Army Navy Ticket's I bought over the summer have not been delivered to me and the delivery date on Stub Hub says that they will be transferred on Dec 14th by noon, which is Game Day. I have since resold the tickets as I can no longer travel to th...
I'm a US citizen and I just purchased Gracie Abrams tickets for February 27th in Paris. I put my US address in for the shipping method, but I'll be in Paris on the day it's expected to be delivered. I was wondering if I'm able to receive an e-ticket ...
The problem is not that something else came up. I got the wrong venue. I am not going to fly from Utah to New York just to go to this event. I contacted someone right after I realized the mistake and there should be some contingency for this. You wou...
I just purchased a ticket for tape b for 11/23/24 at mission ballroom. they use axs as their ticket provider. After a purchase I received my ticket as a qr code. I call mission ballroom and they said they would not accept a qr code, only axs app. I n...
I downloaded my TSwift tickets to my Apple Wallet months ago when I bought them. Should they still be in my StubHub account? So paranoid about having real tickets as the concert date approaches.Thanks.
I went to the Usher concert last night and realized that I didn’t pay for a parking pass. Usually, a pre-purchased parking pass is needed for this venue, so I came to Stubhub and saw a pass for $140. The price was very high, but I figured, “It’s last...
I am having trouble accessing my Sabrina Carpenter tickets for Portland for tonight. I bought them on Stub Hub but am being directed to Ticket Master Account Manager to collect the tickets. However, the link to Ticket Master Account manager is not op...
Tickets I bought to a concert that was cancelled days before it happened in July is still “postponed” so I can’t get a refund. People have told me to just wait but it’s been almost five months which is crazy. Anything I can do? How long have you had ...
How do I resell tickets I won't get until the day of the event?
Good afternoon! Can you relocate seats with obstructed view? Thanks you!
Why are ticket transfers via “secure.tickets” and “securely pass.com” allowed for events where the primary ticket platform allows transfers?
Good morning,I would like to hear from someone who has purchased using the Stubhub platform.This is a bit of a technical question but I've never bought tickets on the Stuhub website. Given the very high ticket prices, how do you avoid having your cre...
I bought tickets near the end of August under my account and received a confirmation email stating I would receive them by 11/29. I see no record of my purchase however on the StubHub website. I didn't buy them as a guest. Should I just wait? How can...
A couple months ago I bought 4 tickets to the Billie Eilish concert on StubHub. I’m just now reading from multiple sources online, including Billie Eilish’s Twitter account that the tickets for this concert will NOT be eligible for transfer (except f...
My first purchase here. I need a guarantee for receiving the tickets I purchased here. I received notification, it might be months later, until I receive the purchased tickets.1. That’s too late to give as a gift in December.2. How do I know I will r...
I bought tickets that had a section and seat number and did not mention the obstructed view or the standing room only. When I got the confirmation it had this disclosure and I called stubhub to let them know. The listing mentioned section 130 and act...
still haven't received my refund after selling my ticket - how can i get this corrected?
I ordered tickets through StubHub and the money was withdrawn from my account to StubHub.inc on 9/16. I still have not received an order confirmation. I called the number associated with StuHub. inc as payee on my bank statement and they only referre...
Hello, A few months ago, I purchased 8 tickets (4 balcony, 4 GA). The balcony tickets were a mistake and I put them up for sale, they were purchased. I still haven't received my tickets yet even though I've been told they have been released by the ar...
Parking pass did not show up at all. Ordered 2 months ago. Called customer service twice and not helpful. Ignored their “guarantee” that they promised. Buyer beware
I purchased tickets to an event. Within minutes of that purchase, I went back to look at the other options I had been looking at before deciding, and BOOM, I had a confirmation that another set of tickets was purchased. I have no idea what I clicked ...
I purchased four tickets, but only received two. Is it typical to get them in separate allotments?
I bought a pair of tickets, and completely forgot to tag them as a gift for someone else.Does anyone know how to get them flagged to go to another recipient or make it so I can get the tickets to my folks when the time comes?
I contacted StubHub after noticing that my F1 Las Vegas tickets in the T-Mobile Grandstand had a row and seat numbers, but were missing the four-digit section number. I called support to receive the section number. My initial call to support ended ab...
Bought tickets for Parking at Lambeau in the mythical Lot 15. Wasn't exactly pleased with the $30 service fee on a $40 or so ticket, but when we got there, found out that lot 15 doesn't exist. Checked the map and went to the general area, asked three...
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I’m not gonna pay that 100$ booking fee that viagogo put on my payment, I was purchasing 2 tickets, 126 each and after I saw they charged me 100$ for booking fee, that is a scam, first time that is happening to me , I was calling , writing but nobody...
Event cancelled where is my money or tickets for rescheduled event???
I bought tickets today and the link to download them showed The Ritz in Raleigh, NC for the same date and about the same time. Is this listing for Tampa a legit show or a big mistake?
You put me 100$ fee I don’t want to come
I’m so disappointed with you , I’m ordering all my tickets from you and this time you put me 100& booking fee, why????? I don’t deserve this and I don’t have that kind of money . To me two weeks now booking 120$ last week and today two tickets 126$ e...
I am wanting to buy tickets for Billie Eilish but all the "unable to transfer" warnings are making me worried. How do I get tickets if tickets are non transferable unless sold through Ticketmaster exchange? The concert is in 4 days. I am in Ohio so m...
The Stub Hub customer service is terrible. I purchased tickets to the Aerosmith concert in 2023. The concert was cancelled in Aug 2024. I orginally asked for a refund however they couldn't refund the money because our credit card was cancelled in May...
I see you CANNOT pick a seat number but if I am paying a weeks salary for a ticket I want the seat I want. Is there anyway around this so I can pick a seat. It is just 1 ticket for myself. Thanks
Don’t trust stubhub! They will give you the constant runaround - now I’m sitting in Indy having traveled from Seattle to see Taylor Swift with. I laid tickets. Customer service is horrible they just keep telling me to “wait for an email with alternat...
Getting a little concerned. I am going to be travelling 3 hours to a venue to watch a game. I bought tickets almost 5 days ago, and the mobile tickets has not been transferred to me yet. I know the literature says it will be there by the event. Howev...
I could not get into the concert due to stub hub email sending me to a sex sight after almost missing the concert I finally got a hold of stub hub and finally 20 min before the concert sent over my tickets. After standing in line 2 hours at will call...
Hi, I had three tickets stolen from my Ticketmaster account this evening that are now for sale on this site. Is there a way to remove these tickets from being sold?
Last week I bought tickets for an event taking place on the same night. I never got the tickets. Stubhub told me i needed to wait until 4 hours before the event and they would replace them. I called them 4 times in the 4 hours leading up to the event...
I recently bought 4 tickets in row 27 and when downloaded tickets per digital transfer they show row 26 on tickets in wallet? Is this normal?
Seller did not disclose the tickets had an obstructed view. I would not have bought them if properly disclosed.
ticket transfer was canceled by the sender is anyone else having this issue
Hubby and I both got tickets to the same event. How can I cancel the ones I just got?
Oasis has announced that they will be cancelling tickets that has been resold… what now? I bought tickets here on stubhub
Hi there, My concert date is approaching (Sunday 3rd), I was looking for my email confirmation but I think I have deleted it.Just impossible to get it. I do not have any code to use to see my purchase in the StubHub website. What are my options to th...
I recently purchased a Ticket for Parking at the Ford Idaho Center in Boise, Idaho through StubHub. Upon arrival, I was shocked to learn that I had been charged over **eight times** the onsite parking fee. This excessive markup is completely unaccept...
