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Subscriptions & Notifications

When you subscribe to a thread or board, you will stay up to date on a post you're following or on what's being talked about within StubHub Community. To subscribe to a board or thread, select "Options > Subscribe" in the upper right-hand corner of t...

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How to Add Favorites to the StubHub App

Adding favorite events and artists in the StubHub app is easy, follow along with these steps to add your own favorites! 1. Download the StubHub app from iTunes or the Google Play Store. 2. Search for an artist, team, event, or venue and tap the heart...

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How do I update my default address?

Login to your profile page https://www.stubhub.com/my/profile/ Tap Settings Tap Contact To update your Primary Address > Tap on the pencil icon next to the Primary Contact Update your name, address, and/or phone number, and tap Save PS. To update you...

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by Community Manager Community Manager
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No Forgot Password Email Sent

I tried to list some tickets for sale, but was locked out after trying to update my account. I've attempted to reset my password at least 30 times and have never received an email.

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Notification on App

I have a one appear on my app screen. When I go to sales and click on it, the one still stays there when I return to the home screen on the app. How do I get rid of the one?

Status update on refund

im reaching out because its been over 3 weeks now with numours sent messages and no resposne. mod "teamstubhub" replied this: Hi @CD1234 - thanks for checking in! These refunds are being processed no later than the end of the month, so you'll see thi...

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Unable to add a new payment method

I need to update my payment method, as the card on file has expired. I have tried repeatedly and with different browsers to add a new Am EX card and it won't allow me to. When I'm done the button "continue" stays grayed out so I can't go on to the ne...

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missing credits

My credits are gone from my account. Read on here about a glitch, followed the suggestion of who to contact with no response back, and cant get ahold of anyone at Stub Hub. Anyone got any other suggestions???