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Subscriptions & Notifications

When you subscribe to a thread or board, you will stay up to date on a post you're following or on what's being talked about within StubHub Community. To subscribe to a board or thread, select "Options > Subscribe" in the upper right-hand corner of t...

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How to Add Favorites to the StubHub App

Adding favorite events and artists in the StubHub app is easy, follow along with these steps to add your own favorites! 1. Download the StubHub app from iTunes or the Google Play Store. 2. Search for an artist, team, event, or venue and tap the heart...

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How do I update my default address?

Login to your profile page https://www.stubhub.com/my/profile/ Tap Settings Tap Contact To update your Primary Address > Tap on the pencil icon next to the Primary Contact Update your name, address, and/or phone number, and tap Save PS. To update you...

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by Community Manager Community Manager
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Covid Cancellation Refund Issue

I was given a 120% credit for my cancelled tickets due to covid. My issue is when I try and use this credit when purchasing new tickets, I am told the credit is not eligible for the purchase. The expiry date is not until december of 2021. Is anyone e...

COVID-19 120% coupon

I received the notification about getting the 120% coupon for my canceled event last year but Stubhub has yet to provide me the code to reuse the coupon. My cancelled event was last November. Anyone else have same problem?

MIR coupon expiring

Hi, I have a MIR coupon that expires on 03/15/2021, but we still are still in COVID-19 lockdown. Can you please extend the coupon, so we can use it when things get back to normal? Thank you for your help!

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How do I update my default address?

Login to your profile page https://www.stubhub.com/my/profile/ Tap Settings Tap Contact To update your Primary Address > Tap on the pencil icon next to the Primary Contact Update your name, address, and/or phone number, and tap Save PS. To update you...

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by Community Manager Community Manager
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  • 8 Replies
  • 10852 Views

Credit on my account, how long valid?

I'm from the Netherlands and for a vacation last year to Florida i had bought tickets for a Miami Marlins game as well as for a Tampa Bay Rays game. Total value aprox 650,- Usd.Due to Covid situation needed to cancel our vacation and received a credi...

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Seller paypal rejected

My account is saying that my paypal was rejected and the payment cannot be processed, I tried switching to my bank account and the website keeps freezing, this is happening on my laptop and phone. I've tried calling customer service and it's telling ...

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Using my discount

I’m trying to use my % off coupon and it just keeps saying something has gone wrong select another payment.

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  • 360 Views