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Subscriptions & Notifications

When you subscribe to a thread or board, you will stay up to date on a post you're following or on what's being talked about within StubHub Community. To subscribe to a board or thread, select "Options > Subscribe" in the upper right-hand corner of t...

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How to Add Favorites to the StubHub App

Adding favorite events and artists in the StubHub app is easy, follow along with these steps to add your own favorites! 1. Download the StubHub app from iTunes or the Google Play Store. 2. Search for an artist, team, event, or venue and tap the heart...

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How do I update my default address?

Login to your profile page https://www.stubhub.com/my/profile/ Tap Settings Tap Contact To update your Primary Address > Tap on the pencil icon next to the Primary Contact Update your name, address, and/or phone number, and tap Save PS. To update you...

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by Community Manager Community Manager
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Cancelling Coupons

Dear StubHub Community, Thank you for your message and for the coupon worth 120%.Unfortunately as we live in Switzerland and do not know yet if we would be able to travel to the USA within 31st December 2021, we would probably not be able to rebook e...

by
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Error Accessing Tickets

Hello all,I recently purchased Cinncinati Reds Tickets, but unfortunately didn't realize I wasn't logged in (on a laptop) and bought them as a guest. They sent me an access code in the confirmation email, and after entering my phone #, email address,...

Address error

I am trying to add my address for credit card to sell tickets, and it keeps saying “City, state and zip code do not match”. I have a Canadian address. Help?

by
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  • 67 Replies
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Deleting Old Contact Info

After a recent move, I updated the contact/primary contact in My Settings but there are still five versions of an old address listed. There are clear options to add new or edit existing contact info, but not to delete old info. Can an address be dele...

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I can't turn off notifications on my phone??

Years ago I bought Cubs tickets for use while on a trip. Ever since I've been getting notifications on my phone about the Cubs. No matter what I do I can't get rid of these notifications? I've tried contacting support multiple times but never had any...

by
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App won’t open

My stub hub app won’t open it crashes after opening. I’ve deleted and reinstalled it still crashes IP 7plus

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