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We're experiencing longer than usual wait times while we get our contact center back to full staffing.
Due to these wait times we're prioritizing customers with events happening within the next 24 hours. If your event is happening outside of this time frame, visit My Tickets for your order details or check out these popular Help topics.

Community activity

Event Was Cancelled

Hello,I purchased tickets as well as parking to a concert scheduled for Jan 2022. I just got the email saying the event was cancelled and I would get a credit for the tickets. I can see the credit for the tickets, but I do not see any credit for the ...

Deleting and reposting a listing

I have a listing of four tickets to sell for an event this Friday, oct. 22. I would like to delete that and change it to two groups of two tickets, and I don’t find a way to do that, maybe it’s not possible?

No Seat Number

I have two tickets purchased, and my confirmation/"Your tickets are ready" email still states that the seat is general admission as so: 2 ticketsFloor B Row 20 | Seats General Admission Will the seats be confirmed once we are closer? Thank you!

Chris Lane show cancelled Detroit, MI 12/4/2021

This event is still showing as active, however it was cancelled several weeks ago. Tickets should not continue to be available for purchase and you should be working on refunds.https://concerts.livenation.com/chris-lane-fill-them-boots-tour-detroit-m...

my tickets

My order says my tickets have been accepted by another email address. What does this mean? My event is on Saturday

Section not listed on dropdown

Hello,I am trying to sell two tickets to Bill Burr at PNC Bank Arts Center for 6/18/2021 and section 403 is not available on the drop down and is not recognized when I try to make a listing. The section is shown on the map but not available. Any help...

Two accounts

How do I merge two accounts or delete one of them? Currently I can’t sell tickets from my university of Michigan app. I get a problem with my account error message.

Tickets not being claimed

I sold a tickets on stubhub and sent out the transfer through ticketmaster but they have yet to claim the ticket and it has been 2 months now. I have cancelled the ticket sent a message to the buyer but still no response. I sent the ticket transfer a...

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Payment Missing

I sold a ticket for a show that happened this past Saturday - I received an email from PayPal saying that StubHub had sent me the money and when I went to claim it it did not show up in my PayPal account. Now it says the transaction is missing and th...

What do I do with this message?

Special notes!Your order/ticket has been changed. Our customer excellence team should have contacted you with the details. Please refer to your email or phone conversations for the latest updates.I have not been contacted by Stubhub and I cannot get ...

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Missing Listing

I am selling my tickets privately so I wanted to remove my listing, but it is not showing up on my account. Can anyone help?

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Sold tickets

I sold tickets and added my direct deposit information. It got rejected by my bank twice. Do I need to have the same address on my profile as the bank account i am sending the direct deposit to? Also If that was the problem, I have updated that infor...

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Due to our current contact volumes, this channel is only able to assist with events happening within the next 24 hours. If you have an event in the next 24 hours and need assistance, please Private Message us your order number, email address and zip code and we’ll be happy to help!


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