StubHub Community

Tickets sold a month ago, haven’t gotten paid

Sold the tickets on August 27th. Never received the proceeds in my PayPal account. Support hotline has 3 hour wait. I want to get paid!

Listing Disappeared - Game is Tomorrow

I listed tickets for tomorrows Chargers game against the Cowboys. I got an email confirming it. Everything was fine and now the listing is completely gone. No message that they sold. No update on the listing. Whenever I sign in they are nowhere to be...

Help for customer service!

Is there any way to get a hold of stubhub through email or chat to find out where my payment is for an event I sold tickets to over two weeks ago? I've sat on hold for 2 hours. This is totally unacceptable! They should have a much faster way to conta...

haven't got paid for sold tickets

I sold tickets to an event that happened on Sept 4 and now it is Sept 15. I have not received the money for them. I sold other tickets to the same event and received payment for those tickets around Sept 7, but not for this other set of tickets. Any ...

Tickets not showing in account

I bought tickets in December 2029 before the pandemic, original show was on April 4, 2020 then reset to February 15, 2021 then reset to September 21, 2021 and now my order doesn’t show up in my account so I can resell them as I can’t attend because o...

StubHub would not let me put my Notre Dame tickets in my wallet on my phone

Had a big problem with trying to access my tickets on my phone because StubHub won’t let me put them in my wallet on my phone for the Notre Dame game today. Very very very frustrating

Missing tickets

Hello. I purchased tickets to a concert and I had an old email that they got sent to. I do not have access to the old email and I tried transferring the ticket to my updated email and they haven't gone there either. If someone could help out getting ...

Wrong email on order

Help! I entered the wrong email address when I checked out as a guest. I do have a Stubhub account with the correct email. How do I get this corrected so I actually receive my tickets to my correct email address? Call wait times are insane so any hel...

Imagine Music Festival 2021 Canceled

I sold my tickets to imagine, which is now canceled. However, it still says payment is pending. Can stubhub go ahead and just cancel the pending payment and pay back the buyers so I don’t even have to be charged to my credit card?

Mobile tickets

I cannot get my tickets

Payment never received

NEVER received my money. I sold tickets account says payment sent to my bank and is completed but my banks shows no money ever coming in.Waited on hold for 4 1/2 hrs no one ever answered

Price negotiations

This is our first time using Stub Hub. Is there a way buyers can negotiate a price if they're interested in purchasing tickets you have for sale?

Accidently deleted mobile transfer email

I purchased a ticket for a concert that required a mobile transfer. However, when I received the email I accidentally deleted it while I was decluttering my inbox. The email is not in my trash folder on Gmail, is there any way I could get it re-sent ...

Electronic tickets not valid

Went to venue and my ticket barcode scanned at invalid. The venue said it could be that the owner of tickets also has a hard copy, making the electronic copy invalid but they weren’t completely sure. Does anyone know why this hsppened and how to reso...

Credit Card Charged Tickets Never Received (Event in a few hours)

Title says it all: I bought tickets as birthday gift on July 21. My credit card was charged $399 for the tickets, but I never got a confirmation number or email (checked spam, junk, trash folders, all emails, etc). The event is in a few hours and I d...

Multi day tickets not working

Got tickets to a 3 day event but couldn't go Friday. Went to print my tickets for Saturday, but it says that it is a past event and won't let me print them. THIS IS INSANE. The ticket shows it is a 3 day event, I've messaged on Twitter and sat on the...

TICKETS NOT LOADING FOR EVENT ON 9-18-2021

Tickets not loading on cellphone or computer for tonights Dead & Co show and it has been this way for at least the last 1-2 hours. Stubhub is not picking up the phone after 35 minutes on hold. What is going on Stubhub? You are no longer reliable and ...

There was a problem processing your request. Please check your network setting or try again error. Mobile tickets not working.

A few hours away from game time and this error is occurring. Reinstall the application, rebooted phone twice. Beyond frustrating. Need some help here. On the hold for 30 minutes now. HELP!

Problem Using My Tickets

Because of problems with the Stub Hub app and browser, at the venue today I could not access my tickets. I want someone from Stub Hub to contact me. I cannot find anywhere on the website or in the app to email. Earlier today I called the Stub Hub cus...

Parking pass

The parking pass I purchased was not accepted as no one was at the lot to take it. We ended up parking in another place. I would like a refund.

I have not received my tickets for tomorrow's Jets game.

It say end of day on Saturday. For me thats now. Any ideas for help

Tickets Arrived After Event Started

This was the first time I’ve used stub hub. I purchased tickets Sept 1 for the glass animals concert in CLT. The day of the event (Sept 4) I still didn’t have my tickets, and called customer service, on two different occasions on hold for a total of ...

Bought a ticket, then sold it but it says it is not in hand.

I bought a ticket to a Mets game coming up. I bought it a few months ago. Something recently came up that made it so I can no longer attend. So I used the "Can't attend? Sell your ticket" thing at the bottom of the ticket and it has sold. However, I ...

I have not received my tickets

I have not received my tickets. How do I get a refund?

Not receiving tickets!!!!!

I purchased a ticket three days prior to the UNC V.S. UVA game... and right now it is two hours before the event, I still haven’t received my ticket yet!!!! What should I do??

I did not receive my access code email

FILE COMPLAINT WITH BBB! Purchased ticket never sent to email.

Like so many in this worthless forum, I have not received my tickets evne though hey were said to arrived on 9/16/21. On hold with their phone "support", what a joke. I recommned you do what I am doing, which is file a complaint with the Better Busin...

Ticket issue

I sell my mlb season tickets regularly with zero issues. With that said, I have one game pending in my Stubhub account and am unable to activate. Thank you

sold tickets that were invalidated

Hey folks - I sold a ticket to the Second Sky festival in Oakland CA happening Sunday, 9/18. In the process of buying my own tickets for Saturday's second sky, the purchase invalidated my Sunday tickets, which I've already delivered to the StubHub bu...

Ticket refund TaylorRait London Ontario

Got 1st postponement email......didnt get 2nd postponement email in August....now no Sept 7 email about a refund. Now I want a refund. Cant get through to StubHub by phone, email or messenger? Help please!

Never received tickets

Has anyone had an issue where they never received their mobile tickets? There is no way to contact Stub Hub. You have to wait until 24 hours before event to even call. What good does this do? What if we never get our tickets? Numerous reports of this...

My show is in 2 hours, tickets not arrived

I purchased tickets for Eric Church tonight in Columbus but have not received my tickets yet. It is at 8PM, it’s currently 6:15PM. Anyone receive their tickets last minute?

Tickets sent to wrong email

It looks like someone tried to hack my account and changed my email to a disposable email so when I bought tickets it was sent to that fake email and now I am confused on how to get the tickets from the seller sent to the right email

Sharing tickets

I bought tickets for a large group going to the same game but at different times. How can I share the tickets with the other group. Can I take a screen shot of the tickets for them to use and text them the ticket while my group uses the other tickets...

Harry Styles - DC Show Tonight

What time do you stop selling tickets for the Harry Styles show tonight at the Capitol One Arena?

Seahawks NFL Tickets - Barcodes Not Working When Entering To List Them

I am trying to list my tickets for sale on the site but when I enter the barcode it says invalid and even if I remove the letter at the end of them I get the same error message. 3+ hours wait to talk to someone and when i finally did they said they w...

cannot log in

hello i cannot log in to my account. I tried more than 20 times to reset my password but the reset password email is not arriving to my account. repeatedly tried to call the customer service center but they hang up after two hours. kindly advise

BUYER BEWARE STUBHUB IS NOW OFFICIALLY UNABLE TO HELP WITH ANYTHING. SCAM SCAM SCAM

Stub hub is officially a scam at this point. Sellers arent incentivized to send the tickets anymore, seems as if there's no penalty to just blowing off your buyer. The support team will tell you to kick rocks if your event is not within 24hrs, but 24...

Sale canceled unjustly

I just had a sale canceled by stubhub for tickets that I had sold, after having delivered and transferred the tickets as promised through Ticketmaster (and had even confirmed the transfer through StubHub). It just makes no sense, I have of course now...

Never received tickets

Purchased tickets through the app. Not sure what happened but they never arrived. Said to wait until the day before the event for them to arrive but they never did. Substitute tickets were offered whenever I select the link to check on the status of ...

Texas Longhorns

I bought tickets for a game in 3 hours and o cannot get ahold of someone on the phone and I accidentally sent it to the wrong email o Mis typed my email

barcode not showing up

Purchased a ticket for today's Cardinals game. The ticket that comes up on the app has no barcode. Also noticed that the order number changes when I pull up the ticket. On hold with customer support for 1.5 hours, game is in 2 hours.

Eagles Concert Tonight in Denver

I purchased tickets for the Eagles concert in Denver this evening and the seller has not released them. Been on hold with customer service for 4 hours now. Very, very frustrated!

I bought tickets. Event is tonight. No tickets.

STUBHUB CUSTOMER SERVICE, DO ANYTHING. This is my second day in a row waiting for over 3 hours. I have a Willow Smith show tonight at the Regency Ballroom in SF, CA. Stubhub sent me an email saying that the seller transferred my tickets into my AXS a...

Bought Instant Download tickets. PDF contains photos of physical tickets

Today I bought a pair of tickets for a concert happening Sunday that were labeled as instant download. However, when I recieved the tickets, the pdf just contains photos taken of actual physical tickets. There is no way a photo of an actual ticket wo...

help getting tickets

Hi, I bought tickets for a concert starting in 2 hours but have not gotten an email. I tried calling but no answerwhat do i dothanks

Where are my tickets?

I bought tickets but never got a promised email with acceptance. My event BASS PRO SHOPS NRA NASCAR is TODAY! Sept.18. Can’t get hold of ANYBODY! Held on the phone for hours and my call was dropped! What the heck! Don’t take peoples money if you can’...

Didn’t receive my ticket!

I bought a ticket for Eric Prydz at Factory 93 in Los Angeles. Event is in 2 hours & i still haven’t received the ticket & i’ve been on hold for 1 hour! what is this customer service! plz advise asap…when i log in to my profile it shows that ticket i...

Haven’t received tickets in email

We bought tickets and received only 2 out of the 4. The other 2 were not sent. We contacted customer service through the number, and were sent new tickets. We got the confirmation email, however the email with ticket acceptance has not come in. The e...

Getting ticket s

Hi ,So I ordered tickets to be shipped for a machine gun jelly concert on October 31 . For some reason I didn’t get the confirmation email but it is listed in my account that it should be at my house by October 27 th . Is there anyway I could get an ...

Transfer tickets from phone to buyer

I need to sell 3 Hamilton tkts. that I've transferred to my phone. The venue only accepts mobile tkts. Is there a way to sell them on StubHub and then transfer from my phone? I can't figure it out...help! Thank you.