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Refund

I bought Padres tickets back when capacity was limited and prices were higher. How can I get refund or trade my tickets for better seats that are less cost?

Barcodes for Mobile Tickets

Having issues with my barcode showing up on StubHub App for Los Angeles Rams tickets. Any solutions?

I bought a ticket for Hard Summer that's happening this Saturday-Sunday, however my delivery has been delayed for days and I don't think I'll get it in time. Can I get a full refund since I didn't even recieve the ticket

My card is locked

After multiple times of validation of my card, my card was locked and I cannot use it now.What should I do to use the card again?

Failure to receive payment

I have not received payment for a sale made on July 5 - Order No. 263999153. You can see the sale on my completed sales page but there is no corresponding payment on the payments page nor a deposit in my PayPal account.

90s nostalgia concert

Event not listed, trying to sell 3 vip tickets to the Vaughn, ON 90's nostalgia show but it's not listed as an event on stubhub

Make sure tickets are valid

I'm buying tickets for the Philadelphia Phillies for my fiancé's birthday. My worst nightmare would be to purchase tickets and then when we go they not be valid. Is there anyway to make sure the tickets are valid before going to the stadium

Wrong email address

Help! I entered the wrong email address for delivery. I added an extra letter to the email address accidentily. I didn't notice until I got the confirmation and that the tickets were sent. I called stubhub two days ago and they claimed they contacted...

Incorrect number of tickets

I paid for two tickets and only received one and my bank account shows the correct amount, but my Ticketmaster app only shows one ticket and the concert is tomorrow night. What can I do?

Sold Tickets for Wrong Date

Unfortunately I didn’t realize until after the tickets were sold and transferred that they were for the wrong day. After the concert was rescheduled due to Covid I accidentally mixed up the days as the month changed and the day changed by one. This w...

first time seller, just want to make sure I've done everything correct.

Hi! I just sold my first set of tickets as I wont be able to make a show anymore like i had planned. I did the mobile transfer and it now shows up on my completed sales tab with a delivery status of Delivered. I know I won't be paid till after the ev...

Ticket delivery

I notice when my tracking number email was sent to me the address was wrong , I tried contacting stub hub no answer I need these tickets in 48 hours how do I get them

Ticketmaster tickets not picked up

I sold two mobile ticketmaster tickets 3 weeks ago for a Foo Fighters concert that is tomorrow. The transfer was confirmed through stubhub, but the buyer has not accepted the transfer or picked up the tickets through ticketmaster yet. I'm concerned t...

Can't accept Tickets. Keep Getting Oops

Can not accept ticket for a concert I purchased. I got the email and link for transfer through Ticketmaster, however when I click, it gives me the error "Oops something went wrong". I have been in contact with Ticketmaster, and they could not help an...

How do I view ticket barcodes on an "expired" listing?

I purchased physical tickets for an event and listed them on Stubhub nearly a year ago. I remember contacting support and being told that after I entered the barcodes, my physical tickets would no longer be valid. I threw them away since I no longer ...

Tickets never received

I ordered tickets Friday for an event on Saturday. Bank account was charged the correct amount. When the tickets had not come in by 3pm I called stubhub. Was on hold 3 hours with to no avail. Called today and automated machine said wait time was 45mi...

TicketMaster physical tickets - No barcode

We just purchased tickets for the upcoming Garth Brooks concert that was rescheduled from Stubhub. The tickets were sent via UPS and arrived. However they have no barcode at all on them that I can see. Is this normal? Should I ask for a refund or how...

Wrong seats

I got an email with my tickets, but they are for the wrong (but better!) seats. I can find a number to call. Did I get an upgrade?!

Accepting tickets

When I try to accept my tickets it sends me to ticket master and says I cannot access this account. I have done this the same way for years and now it will not work. I need help getting my tickets.

contact buyer

Hello, I would like to contact the buyer who bought my ticket. I need to say some words on how the ticket will work or additional information that need to be told

Can’t accept tickets

Has anyone had a problem accepting tickets? I got the email and link to accept said it was through Ticketmaster and I every time I click the link the web page says oops something went wrong. I emailed Ticketmaster and called stub hub but it’s a 3 hou...

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

BTS Tickets disappeared from My Tickets

I purchased BTS Tickets for the Apr 25, 2020 concert. It was postponed due to COVID-19. So, I saved it and continued to look at those tickets until it was ready and they rescheduled their tour dates in Santa Clara, CA. However, I received a notice th...

Pre Covid, Cancelled Event Refund

I was going to post to ask if anyone else had this problem, but it looks like a good number of people are. I paid $350 for two tickets to an event that was cancelled due to Covid-19 and still have not received my refund. The refund was supposed to be...

Verify if tickets are valid

I bought tickets for John pardi in October but the tickets are from a canceled concert in May. I know people had option to get their money back from canceled concerts. how do I know if my tickets are valid ? If the owner got their money back. Need to...

NEW Incorrect Event Info

Are you aware of recent changes to an event? Do you see a discrepancy in the event details we have on-site versus the primary? Let us know about it by commenting below! To help us address and review the issue as quickly as possible, please make sure ...

Refund for Cancelled Event

I purchased tickets to an event in 2020 that was cancelled due to the pandemic. Apparently, refunds were sent out on May 31st but the account I used to make my purchase is now CLOSED and I have yet to receive a refund. Also, the credit is no longer a...

No confirmation email

I purchased tickets earlier today. I have not received confirmation email. Should I be worried?

BTS Refund

HelloI want to get a cash refund on my BTS tickets what are my options?Thank you!

Need Help With Purchased Tickets

I purchased Lukas Nelson tickets for a concert in Raleigh in 2020. The concert was cancelled due to Covid and yet I never received a notification from StubHub. Lukas Nelson is coming back to Raleigh in 2021 and I thought my tickets would be good for ...

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

Confused on what ticket type to select -- first time seller

I purchased tickets through the venue. In my account with them, my tickets are listed as "print at home." When I click to open, they open as a web page and not a .pdf and I am not able to "save as." They also contain a QR Code and a traditional bar c...

Yankee postponed game

Bought tickets to a Yankee game that was postponed (July 15. COVID) Can’t make the rescheduled date. Value of the game is way lower due to it being a 7 inning DH played on a Tuesday afternoon.Question is, if I can’t sell my tickets, does the original...

Atlanta Braves Suspended Game 7/21

Received an email from Stubhub offering an exchange for any upcoming game in '21 season. They refer to Braves website for info who then defer back to stubhub. Sat on hold for nearly 2 hours with stubhub only to be disconnected. I'm just trying to get...

Atlanta Braves Game Suspended?

Obviously trying to get in touch with StubHub is insane. They won't answer their calls and there is no email to send an issue. Nice. I had tickets to a Braves game on 7/21. It was postponed to 7/23 as the second game of a doubleheader. I bought 2 mor...

TICKETS ACCESS

Hello, I bought 3 tickets for a Harry Styles concert that was supposed to be on october the 9th at Rio de Janeiro, Brazil and i dont see the tickets under my orders, how i can access to the code i need in order to view my tickets, I only have the ref...

Is it a mobile or electronic or pdf for Citi Open tickets?

I bought Citi Open tickets via eTix, the ticket seller for Citi. For either a series ticket or individual, it has a barcode and an order ID for each session, and I printed the tickets at home. So what is that in terms of when I sell it, electronic, m...

Payment still pending a month after the event

I sold baseball tickets for an event in June and my payment has been in pending status since. I’m supposed to get a team account credit but nothing yet…it’s well past the 15th of the month when credit should have been posted.

I received a one day pass when I purchased a two day.

I purchased a hard summer 2 day pass but only received a pass for Saturday. Please help.

Sebastian Maniscalo Tickets Philadelphia

Does anyone know why Sebastian Manisclo tickets for the November performance in Philadelphia can't be listed on Stubhub?

No mobile ticket transfer email

HiSaid ticket was transferred but no email received for mobile ticket transfer acceptance

There was a problem processing your request

Bought tickets to a baseball game. Ticket said instant mobile download. When trying to view the tickets I get a message saying, “There was a problem with your request. Try again later”. It’s been well over 3 hours since the purchase.I have deleted an...

View my tickets not working

I purchased mobile tickets, received an email saying they are ready. I found them in my Stubhub app, but when I click "View tickets" my phone gives me the option to open with Adobe (pdf) or Microsoft Word - both of whoch open to a screen that says "T...

Scammed ticket

So I got scammed here on Stubhub and am trying to find contact info. The only thing I have found is a phone number and each time I call it says a two to three hour wait. Just gave up waiting fifty minutes on the phone. Is there any other way to conta...

Can’t attend event

I bought 4 tickets to Luke Combs concert for July 2020 concert. They were rescheduled to August 6/21. However, I live in Canada and cannot get across the border to the canandaigua venue. I tried to sell my tickets but couldn’t seem to get it to work....

Not getting paid until after event

If Stubhub waits to pay until after the event what happens if the event is postponed or cancelled, I will never get my money? Why do we send our tickets to the buyer if we won't get paid until after event?

Cancellation fees

I listed 4 tickets on 6/19/21 for a Clippers Suns game to be played on 6/26/21 with $350 listing price. Listed those tickets on Clippers sponsored AXS site as well.Unfortunately both of the listings were sold the same night.AXS, which has the portal ...

Want to be refunded

We traveled to Boston from California for vacation 7/22-7/28. I purchased 4 Toronto Blue Jays at Boston Red Sox tickets for the 7/27/21 Tuesday 7:15pm seats right field box 92 row FF seats 10-13 order #262128080.After a 1 1/12 hour delay in game star...

Price of tickets

Can someone tell me if the price on a ticket is how much I paid for the ticket?

Accidentally deleted Mobile Email with access code

How do I get the email resent with the access code? I accidentally deleted it. Customer Service line says a 3 hour wait.

locked out of account

I need help! I was locked out after listing tickets. I am contacting via my other account so i can get help! Thank you!

Cant donwnload tickes in my mobile

Hello , I cant download my tickers from my mobile, it appears an error in the download process , does anybody now how can i get my tickets ? is there any other way?

listing tickets from Ticketmaster on StubHub

Purchased 6 Rolling Stones tickets Las Vegas, Nov 6, 2021 as a PSL Presale member, would like to sell on ticketmaster, but only option is transfer, How do I list and sell on StubHub?

getting a credit for tickets purchased

WE PURCHASED TICKETS TO KENNY CHESNEYS CONCERT THE FIRST OF 2020 AND DO NOT WANT TO WAIT UNTIL NEXT YEAR TO GO SEE HIM. I WANT TO GET A CREDIT AND USE THAT MONEY TOWARDS SOMETHING ELSE. HOW DO I GO ABOUT DOING THAT?

Gruene Hall GA Seating

Hello!I am unsuccessfully trying to list general admissions tickets for resale to a Gruene Music Hall concert. Options in the drop down menu for seating are Dance Hall Table and Beer Garden Table. I cannot find a workaround to this nor am I able to c...

Tickets transferred but no email to accept them

I received an email and text about 3 days ago saying that my concert tickets were transferred to my account and to look out for the email. The status says they're ready but I haven't received an email with the link to accept them. I've already checke...

Request an Event Form

I have requested several events using the new form on the Stub Hub website with very little success. Two months ago everything I requested for theater events in Chicago was listed rather quickly, but recently I can't get anything listed for popular s...

Can StubHub reactivate a listing that was cancelled by mistake?

This is my first time to ever sell on Stubhub. My tickets sold but I mistakenly selected the option saying that I no longer had the tickets when I actually still have them for sale. I have tried to contact Stubhub but so far unsuccessful due to 5+ ho...

Listing disappeared after editing

Now the tickets aren't showing up in an active listing but on the ballpark app and season ticket page it says nothing can be done because they are listed for resale. Any advice on how to resolve this? Are there technical issues going on right now? Th...

Raiders vs Seahawks

I have listed that game today for sale, 4 tickets, section 246, row 12, seats 14-17. It confirmed my input but its not actively listed. Can you help me with this please.TyBart

Ticket

If I have sent tickets. When do I get paid?If we had to pay immediately

Terrible Customer Service is awful!

Recieved a screenshot for a parking pass and StubHub claims to have some FanProtection crap but they never answer the phone to help!

received an apple wallet screenshot as a ticket

hi, just received my tickets for the NBA drafts but they were a screenshot from apple wallet. I'm not sure if they're going to be valid for the venue so i want to be sure. There is no QR code and I can't add them to my wallet so I'm nevrous they will...

Selling tickets in any quantity

I have season tickets to the Angels baseball team and because I can't go to all 81 home games, I try to sell tickets to the games that I cannot attend. In the past, I was able to click on "Sell any quantity, but don't leave me with a single ticket." ...

Purchase tickets appearing as ‘Not a ticket’ in a stub hub app

I purchased UofM football tickets yesterday as instant access on stubhub app. Stubhub app shows purchase, lists the seats, and ‘Ready’ for viewing tickets. When I click on ‘Ready’, I get 4 views of what should be tickets and it states ‘This is not a ...

listing gone

Logged in my account just now and the one listing I had is gone. Just completely disappeared. In fact, all previous sales info is gone too. Holding to speak to SH agent but don't know what good that will do. I had my brother list it on his SH account...

Bought Tickets with Apple Relay

Hi! So I initially made my stub hub account through apple and hid my email, so apple provided a relay email to stub hub. This relay service basically will block all emails that don’t come from stub hub.Then when I bought tickets for a concert, it say...

I purchased tickets did not receive email from seller

I purchased tickets for a concert and never received an email from the seller to obtain the ticket. I had to purchase a new ticket the day of the concert. I can’t reach anyone via phone due to 3 hour wait. I would like to receive a refund.

Haven't Received Email for Transfer of Tickets - PLEASE HELP!

I bought my tickets back in November 2020 for a show that is TONIGHT, July 29th. I was supposed to have received an email to transfer/accept tickets but I've checked my email, including spam folder, and have received nothing. I'm currently on hold wi...

Sold & Transferred tickets to Apple Relay Email

I sold my ticket through StubHub and transferred my ticket through Ticketmaster; however, the only information I was given was their hidden Apple relay email, which, if I'm correct, doesn't allow other emails to come in beyond those directly from Stu...

guarentee

When you purchase the guarentee arent you allowed to cancel your order?

Transfer tickets

I’ve listed some tickets in stub-hub. The tickets sold. Stub-hub told me it sold and I transferred the tickets. Although, the buyer hasn’t received a confirmation email of her tickets being transferred. Now, I’ve had listed these same tickets on Tick...

BAJA BEACH FEST WEEKEND 1 !

Selling 2 Baja Beach Fest tickets for Weekend 1 ! $5000 or best offer. Only serious inquiries please! Dont miss out its gonna be lit !!!!

Ricky Gervais - Canceled at Hulu MSG **NO Email NO Communication on refund - NO credit issued

Anyone else in the same boat? The status is still Active on account, it is still TBA, and we all know it has been canceled. It has been for a week and nothing from StubHub. Call, and they say 120%credit was issued - That is not the case. No credit is...

Getting Paid for Season Tickets

When will I get paid if I sell season tickets or season parking passes?

Where is the stadium picture for selling tickets?

The "Lights on Festival" in Brooklyn isn't showing any picture of the stadium. How is anyone going to buy a ticket without seeing where they're going to sit? Is this a glitch? It's been going on for a day now. I tried on multiple computers but still ...

REFUND???

I'm an idiot. I bought tix for the wrong game / date. Can I get them refunded so that I can purchase the game I want? How do I go about doing this? Thank you.

my refund

I bought tickets to a show that was canceled due to covid. i was given a refund of 120%. when i checked my profile recently to purchase new tickets for a differebt show, the credit no longer shows in my profile. how do i get my refund????

This is not a ticket

Can someone help me? It says my tickets are ready and then it says on this ticket “this is not a ticket” how do I get the actual tickets?

Obtaining refund for Cancelled event

What is the process to obtain a refund for a cancelled Baseball game? They gave me a credit for future purchases, which I do not want.. I just want the orginal purchase price refunded to my payment method. Reading through site the only way to obtain ...

Tickets don´t appear in the Stubhub App

Hi! So I purchased some baseball tickets a while back, everything good, I could see them on my app and everything. Then about a month ago, when accessing the app it told me that it was no longer available in my country (we´re in mexico, the event is ...

Do NOT purchase tickets from this company! Scam artist

They will not refund your money If event cancelled. They are totally unresponsive. No chat or email availability and over 3 hour waits on the phone. This company needs to close. Pathetic customer service

no access code after paying

hi, i just payed for my tickets and went into the app and it asks me for an access code which should have been sent after buying my tickets in the email. i went to see the email but i never received an access code, just the order ID. what do i do?

PURCHASE FAIL?

I purchased tickets using Affirm, once I processed through Affirm the only message that popped up on my screen was that the ticket price changed. The sellar dropped the price a few dollars. Affirm is already processing my payment and I haven't receiv...

Access Code now a Bad Gateway

I purchased tickets for an event that has been rescheduled multiple times due to the pandemic. The access code listed in the email from Stubhub is so old, I can no longer use it to view my tickets. Can a new email with an updated code be sent? The sh...

Not all tickets were transferred

I purchased two tickets but only one was transferred via Ticketmaster. How can I get in touch with the seller to rectify this problem?

tickets not in hand for postponed event

hi! I had purchased ticket to the Lady Gaga concert last year which was then postponed and rescheduled to this summer. The tickets were not supposed to arrive to me until right before the concert but I sold them on Stubhub with intentions on selling ...

tickets not in hand to postponed concert

hi! I had purchased ticket to the Lady Gaga concert last year which was then postponed and rescheduled to this summer. The tickets were not supposed to arrive to me until right before the concert but I sold them on Stubhub with intentions on selling ...

Confirming email but No tickets

I received an email saying "your mobile tickets are ready" and telling me to log into my StubHub account to access the tickets and check order details. I have done that and the mobile app says, under "My Tickets" that there are no orders. The tickets...

Refund for my cancelled Tickets

I bought tickets before trhe pandemic and the events was just cancelled now, a credit was given to my account but I would like a refund back to my card. How can I issue the refund? Also my card has also changed since then.

How do I get a refund for a cancelled concert?

How do I get a refund from StubHub or the person I bought tickets from? The Rolling Stones Buffalo concert was cancelled. My original email with order number and order access code give no instructions on how to get a refund. The links on my order con...

Rolling Stones Concert June 19 2020 Cleveland

I purchased 4 tickets to this concert & have heard nothing other than it was postponed in April 2020. I’d like a refund please.

change ticket to another date

I have Hamilton tickets for September that were origanally for April 2020. None of us can go on the new date in September. How can we change the date for a different time. Calling is a 3 hour wait time. Then how do I transfer my ticket to another fri...

listed tickets for sale for the wrong day

i sold tickets to an event that had two dates in a row in my city, one on friday and one on saturday. i listed them for friday by accident, when the event is saturday. they were immediately purchased and i transferred them to the buyer before i caugh...

Cannot Accept ticket

I purchased tickets last week, for a concert in October and I recieved an email saying my ticket needs to be accepted. Every time I click on "Accept Ticket", it takes me to Ticketmaster and says OOPS something went wrong, let's go back and try again....

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