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Waterboy

Trouble Adding Checking Account Information

Good Evening,

 

Every time I try to add my banking information (checking account information) payment, I keep on receiving an error message that the account information entered is not the same, even though it is. I also receive an error message when inputting the correct routing information for my bank.

 

Any thoughts or suggestions how to proceed?

 

Thank you.

45 REPLIES 45
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Moderator

Re: Trouble Adding Checking Account Information

Sorry for the trouble! To start, we recommend double-checking and verifying all the banking information you're trying to enter.  From there, try clearing the cookies and cache or switching to another browser to see if it's a browser glitch. 

 

 

Let us know if these options don't resolve the issue and we'll see how we can troubleshoot further!

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Waterboy

Re: Trouble Adding Checking Account Information

Thank you so much for the suggestions.

 

I tried all of the suggestions, unfortunately, I am still encountering the same errors. I've checked my banking information and what i am entering in is accuruate. 

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Moderator

Re: Trouble Adding Checking Account Information

We'll send you a private message and see what we can do for you in this case!

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t1
New User

Re: Trouble Adding Checking Account Information

Hi,

 

I am experiencing the same issue. As described below,

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I am trying to add my bank account information for direct deposit so that I can receive my money after selling. After entering all the correct information, it keeps saying. "Oh no! Something went wrong. Give it another shot."

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Will you please assist me in resolving this issue as well?

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Moderator

Re: Trouble Adding Checking Account Information

So sorry to hear this @t1! I will private message you right now for your account information so I can further investigate what's causing this error for you!

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Team Mascot

Re: Trouble Adding Checking Account Information

I am having the same problem setting up my direct deposit account. keep getting the error message that something went wrong and to try again, all the info is correct. Can you lookminto this for me. Thanks

 

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Moderator

Re: Trouble Adding Checking Account Information

Happy to help you resolve this issue, @tjd99! If you are from Canada trying to associate a Canadian bank account with your profile, you will want to make sure that you are entering your details in on the www.stubhub.ca platform. Our system also requires for no special characters in the address so, make sure not to include any periods, commas or dashes! Let us know if this does the trick for you! 

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Waterboy

Re: Trouble Adding Checking Account Information

I have the same problem.  PNC Bank checking account not able to be added.  Same error message "Oh no something went wrong please try again.  I've followed all of these steps to no avail.  I sold tickets but can't take the payment.

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Moderator

Re: Trouble Adding Checking Account Information

@Kegmen21 - Apologies for the trouble! We'd be glad to check further and how we can help. I'll be sending you a private message as well so we can. Thanks!

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