cancel
Showing results for 
Search instead for 
Did you mean: 
Start a Discussion
madchester
New User

Trouble Adding Checking Account Information

I'm attempting to add my checking account information to receive payments (I've just sold a ticket today), but upon entering my info, the "Save" button isn't darkened and I'm unable to click it and continue. I've tried it now in two browsers with the same thing happening in both.

5 Comments
Moderator Moderator
Moderator

Re: Trouble Adding Checking Account Information

Hm, this would indicate the system is not recognizing the information as valid.  We'll send you a private message to take a closer look.

Lynn1107
Waterboy

Re: Trouble Adding Checking Account Information

I am having the same problem.  When I enter my banking information I am unable to press the SAVE button.  I have triple checked my banking information. HELP!!!

Moderator Moderator
Moderator

Re: Trouble Adding Checking Account Information

Uh oh! We're so very sorry to hear that you are having troubles @Lynn1107! By chance, are there any special characters in the address that you have associated with the account? 

Lynn1107
Waterboy

Re: Trouble Adding Checking Account Information

No, there are no special characters in the address.

Moderator Moderator
Moderator

Re: Trouble Adding Checking Account Information

Hmmmm. We will send you a private message so we can troubleshoot together! @Lynn1107