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120% coupon

How do I use my coupon that was issued for a cancelled event?

Re: 120% coupon

Hi, @falissa! That's a great question. The answer will depend on how you placed your original order.


Did you checkout as a Guest? If so, you'll need to locate the cancellation email you received for the order. In that email, you'll find a voucher code for the 120%. Next, you'll need to log in or create a Registered account. Then add the voucher code under StubHub Wallet. Once you do that, you'll see the credit under Discounts/Gift Codes during check out for a new order and just need to select it to apply.


Purchased under a Registered account? The credit should already be under your StubHub Wallet! You can fast forward to just selecting it during checkout to apply to a new order.


Hopefully that helps! If you're not able to locate the email with the voucher code or are still having trouble, please send us a Private Message with the email address and zip/postal code on your account!