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StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. 

 

Have questions before you buy? Keep reading for some frequently asked questions! 

 

 

Q: What payment methods does StubHub accept?

 

A: You can purchase tickets by using any of the following payment options:

 

  • Credit/Debit card (Visa, MasterCard, American Express, or Discover)
  • StubHub Gift Card
  • PayPal
  • Apple Pay or Android Pay

 

Q: I'm not quite ready to buy but I want to be notified if prices change. Can I set an alert?

 

A: You definitely can! Each event has a Price Alert option that can be set on a mobile device or web browser.

 

StubHub App

1. Find your event and select the "Info" symbol in the right-hand corner.

 

Android:

Screen Shot 2019-04-02 at 11.52.31 AM.png

 

iPhone:

Screen Shot 2019-04-02 at 11.58.28 AM.png

 

2. Tap "Price alert"

 

Screen Shot 2019-04-02 at 11.53.41 AM.png


3. Fill out the info (how many tickets, zone, and the max price per ticket)
4. Tap "Save"


Web Browser

1. On an event page, click "Set your price"
2. Fill out the info (how many tickets, zone, and the max price per ticket)
4. Click "Set your price"


Remove/Delete Price Alert

1. Using the StubHub app, go to Profile > Price alerts
2. Tap the price alert
3. Tap the Trash Can icon

*Price Alerts can't be deleted from a web browser at this time*

 

Q: When do listings fall off?

 

A: Most tickets will stay on site up until the start of the event. Some tickets may stay up as late as 90 minutes!

 

Q: What are the delivery methods on StubHub?

 

A: Tickets come in many shapes and forms nowadays. Some are traditional hard copy tickets while others are electronic or mobile!

 

  • Electronic/Instant download tickets - PDF files you'll be able to download and print
  • Mobile transfer tickets - Tickets that will be transferred to you and viewed on a mobile phone. You'll need an iPhone or Android phone to scan your tickets at the gate.
  • Mobile tickets - Viewed on the StubHub app using a mobile phone
  • Mobile or print tickets - Viewed on a mobile phone, or you can download and print a PDF file to scan at the gate
  • Flash Seats (AXS) tickets - Tickets can be scanned from the Flash Seats app or swiped with a credit card or driver's license (where applicable)
  • UPS tickets - Delivered thru UPS to an address of your choosing. UPS isn't able to deliver to PO boxes.
  • Pickup Tickets - Tickets available for pickup with our Last Minute Services (LMS) team. 
    • *Not always located at the venue. Directions will be provided on where to get your tickets*

Q: I can't find the event I want to attend. Will StubHub have tickets? 

 

A: Some events will not be on StubHub due to Charity or Fulfillment Restrictions. We apologize for any issues this might cause! Please check Events Ineligible for Resale to review events that will not be posted. If the event you want to attend isn't listed there, you can always request it! If listed, sellers may come and post their tickets for sale. 

 

Q: Why does the listing not show seat numbers? Can StubHub contact the seller to see where I am sitting?

 

A: Seat numbers are optional when a seller lists tickets. There are many reasons why a seller will choose not to disclose seat numbers. It is usually for privacy reasons in case the primary or venue is checking StubHub. We guarantee that your seats are together if you have purchased 2 or more tickets on the same purchase. 

 

We are not able to contact a seller about what seat numbers they have. 

 

Q: The listing shows seats as odd numbers. Are they together? 

 

A: It is common for some venues (especially theaters) to have non-consecutive numbers for seats but they are next to one another. This is typically based on the side of the stage you're sitting on. Left is odd and Right is even! 

 

Take a closer look at our map for the event and you will see this built in. Remember, we guarantee that your seats are together!

 

Q: How much are StubHub fees?  

 

A: Fees vary depending on the event, price, and delivery method. The fees on any purchase are there for a few different reasons, with our main focus being to provide a positive experience for all of our fans.

 

Q: I bought tickets but have concerns.  

 

A: We've got you covered! Check out our Ticket and Delivery Concerns FAQ

 

 

Have a question not answered?

 

Comment below and someone within the StubHub Community will answer!

Team Mascot

Re: Buying Tickets - FAQ

I've already bought my tickets, I couldn't request an aisle seat. How do I change seats?
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Moderator

Re: Buying Tickets - FAQ

Hi, @Ashley4

 

We can only confirm that your seats will be aisle seats if the seller has it placed within their listing. How it works as well is that listing with seat numbers showing will be issued the lowest seat number. We don't allow buyers to select seats as this could cause issues for the seller and make odd pairings with the seats they have left. 

 

Unfortunately, we are not able to change the seats for you. If these tickets don't work for you, you are welcome to relist them back on StubHub. To help, we'd be glad to waive the selling fee that we normally charge. That way you would get 100% of the price you set if the tickets are bought by another fan. 

 

Feel free to send me a private message with your email address and zip/postal code so I can get this set for you. 

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Team Mascot

Re: Buying Tickets - FAQ

Hi, so if I buy a ticket that requires ID to get in, what would be the point of buying it if my name won't match what's on the ticket?

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Moderator

Re: Buying Tickets - FAQ

@hannahaagaard Apologies for the confusion. Many venues don't I.D. So the name on the ticket doesn't matter as they will only scan the barcode.

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Team Mascot

Re: Buying Tickets - FAQ

Thank you!
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Moderator

Re: Buying Tickets - FAQ

@hannahaagaard You're very welcome!

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