Please help!
I've used Stubhub before and don't recall having this kind of trouble.
I purchased four tickets to a football game that is tomorrow (Saturday). I received a confirmation email from Stubhub and an email that says my tickets are ready.
When I log into the Stubhub app on my phone, however, I can't get anything to show after I click on the "My tickets" button.
Instead, I see a page that says, among other things, my order info, "Event status: Confirmed"
A small graphic that lists the Section number, Row number and the Seat numbers.
And a message that reads, "Ticket is ready. It's a mobile ticket. Please view your ticket on mobile device."
Below that are two buttons. One says "Get tickets" and the other says "NativeApp? Download Offline Tickets."
When I click on "Get tickets," the app alerts me that a "new authenticatino code" has been sent to my email address.
When I enter that six-digit code, nothing happens. No tickets. No further instructions.
Any ideas what's going on? I am desperate. We leave in the morning.
I can't afford to buy four more tickets.
Thank you.
