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Waterboy

Coupon Expiration in Stubhub Wallet

I have a credit in my StubHub Account for over $200 that was granted last year, however, due to COVID cancellations, I have not been able to spend that money. 

 

The credit expires 10/10/2020. The representative I spoke to over the phone told me I have to wait until 10/11/2020 for StubHub to be able to extend it, and that they cannot extend it before that date.

 

I am skeptical of this, because if I wait until after the coupon expires, a scenario could arise where StubHub refuses to extend the coupon, and I am sure I am legally out of luck at that point because of the terms and conditions I have already agreed to.

 

Is there any way StubHub could extend the expiration date prior to when the coupons expire?

2 REPLIES 2
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Moderator

Re: Coupon Expiration in Stubhub Wallet

That is correct, @KaBoom1184! Our system only allows us to apply a credit once a previous credit has fully expired. We know that its frustrating and appreciate your patience with us on that! We can absolutely extend your credit for you, no problem, once it has expired. No need to stress. 

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Waterboy

Re: Coupon Expiration in Stubhub Wallet

Thank you! I will wait until 10/11/2020 and call back to have it extended.

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