How do I get my mobile transfer tickets?

[KattW]

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device.
 

1. When they're ready, we'll send you an email letting you know to either:
 

• Check your email for a transfer offer from Ticketmaster or the seller. Follow the instructions to get your tickets.
  • You may have the transfer offer email already. Check spam or junk folders.  We'll list a few more troubleshooting steps below!

OR

• Click 'Accept your tickets' in the StubHub email, then create an account using the email you use on StubHub and accept the ticket transfer

2. To view and scan your tickets on event day, use your phone to sign in to your Ticketmaster, team, or venue account.

Need to transfer/send a ticket to a friend? Check out our helpful thread on this subject here. 

Additional troubleshooting

• We sent you an email when your tickets were ready. Did that email have a URL link?
  • If our email says to click the link to accept your ticket transfer, please follow the link and log in or sign up (using the same email address you entered on our site) to accept and view your tickets.
• Is the email address on your StubHub account spelled correctly?
• Make sure you're looking at the right email account if you have more than one.
• Search your mailbox for the word 'transfer'.
• You can also search for 'Ticket Transfer Offer' or 'Ticketmaster'.
• Sometimes these emails route to your spam or junk folder. Make sure you're searching all mailboxes.

Still need help accessing your mobile transfer tickets? Let us know in the thread below!  Either one of your fellow fans or one of our Moderators will help you out!

[grump]

Suppose I don't have a smartphone. I've paid for the ticket, and now it turns out I need to install a stupid app to use it? A ticket is just a QR code. I'm pretty sure no sane venue would require an app to scan a QR code, so it's clearly StubHub being a Google+ wannabe, trying to push the app that nobody wants or needs.

I'd like to print my ticket. How do I do that?!

[templynnhunt]

I ordered tickets on Friday and still have not received them from the seller. I’ve check my junk/spam folder as well.

[DianaR]

Hi @templynnhunt,

I'm sorry to hear you're still waiting on your tickets! If the Expected Delivery Date on your order has passed or the order is already in a delivered status, I or another Community Moderator can absolutely assist with this by private message. Otherwise, you may need to allow more time for the seller to complete delivery as promised in your order details. 

[stevogator1025]

Please offer me the same assistance with a private message to resolve my situation! Thank-you

[kufanforlife]

I’m having the same issue. Says delivered in the stub hub app to the Apple ID private relay email which I’m guessing should go to my Apple ID email where I received order confirmation from Stub Hub but never received an email on July 9 to access tickets. Concert is this coming weekend. HELP!

[stevogator1025]

 I received an email saying that my tickets have been sent, but after several hours of waiting and checking my trash and spam I have nothing. What do I do now? Thank-you for any help, my first time on this forum.  

@ links to members

[afinnicum]

Have you had any luck receiving your tickets? We have event tomorrow and I still have not received my email, I have checked my junk/spam.

[kimn1769]

I would love an answer to this question too. My boyfriend has a antique flip phone and can't use apps on his phone. I want to get him tickets for an NFL game, but I'm not going with them. I don't understand why we can't print the tickets.

[CameronJ]

Hey, @kimn1769! 

We are now partnered with the NFL. Because of our partnership, sellers only have to provide the barcodes of their tickets to sell them. Once they're purchased, we cancel the barcode and reissue new ones to a buyer. All NFL tickets are mobile tickets due to this process. Additionally, the tickets are also rotating barcodes which means they can't be screenshotted. So, this would be why you're not able to print as mobile tickets can only be used on a mobile device. 

If your boyfriend doesn't have a smartphone, then we can look at other options to help. I'll send you a private message now so we can review those over. 

Other fans who may not have a smartphone for an NFL game are welcome to send a private message to any of our moderators. 

Thanks!