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Stubber
Stubber

Re: How does buying Mobile tickets work? *NEW VIDEO*

No worries at all, you're very welcome!  Please don't hesitate to reach out to us should you need any assistance or have any questions at all, we’re always happy to help! 

pambutler
Stagehand

Re: How does buying Mobile tickets work? *NEW VIDEO*

my last question is: since the seller sent me screenshots, they still have the tickets i’m guessing. i’m worried for some reason they will use them to get in the concert, and I will be denied access.
Stubber
Stubber

Re: How does buying Mobile tickets work? *NEW VIDEO*

Every purchase made on StubHub is covered by our FanProtect Guarantee.  If you do not receive the correct tickets by the time the seller promised, or in the rare occurrence there is an issue with the tickets at the venue, we would want you to reach out to us right away!  You can reach out here, or follow and DM @TeamStubHub on Twitter, or private message StubHub on Facebook. We will do our very best to replace the order with comparable tickets, or you’re entitled to a refund!  Show up a little early if you have that much concern, that way there will be a good chance tickets will still available on our site to replace your order with!