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jaxbacha
New User

I received an access code but my email and phone number do not match even though they're correct

No customer service is available to help. I waited 30 minutes (the show is right now) in the chat queue and got disconnected when I got to the front. This is outrageous!

I checked My Orders, they're not there because it says I need an access code - when I use the access code - it says my email and phone number do not match even though they are the same emails and phone number in my account settings.

 

Not sure what I can do now since the show has started.

1 Solution

Accepted Solutions
Moderator Moderator
Moderator

Re: I received an access code but my email and phone number do not match even though they're correct

Hey there @jaxbacha,

 

We are really sorry to hear about the issues that you experienced last night, that definitely doesn't sound like a good time! We are more than happy to look into this for you to help make it right. I will send you a private message in just a moment to get a little additional information.

 

 

Thanks, 

SeanF

13 Comments
Moderator Moderator
Moderator

Re: I received an access code but my email and phone number do not match even though they're correct

Hey there @jaxbacha,

 

We are really sorry to hear about the issues that you experienced last night, that definitely doesn't sound like a good time! We are more than happy to look into this for you to help make it right. I will send you a private message in just a moment to get a little additional information.

 

 

Thanks, 

SeanF

shuuuu
New User

Re: I received an access code but my email and phone number do not match even though they're correct

me,too.
Moderator Moderator
Moderator

Re: I received an access code but my email and phone number do not match even though they're correct

Apologies for the issues @shuuuu! If you private message me some more information, I will be happy to help!

Ianh122
New User

Re: I received an access code but my email and phone number do not match even though they're correct

No link in the email either
Moderator Moderator
Moderator

Re: I received an access code but my email and phone number do not match even though they're correct

Hey @Ianh122! If you're experiencing any issues, please feel free to private message me or any of our Community Moderators and we'll be happy to assist you!

Atyskewicz1
New User

Re: I received an access code but my email and phone number do not match even though they're correct

Mine is doing the same thing and I’m not sure how to fix it!
Moderator Moderator
Moderator

Re: I received an access code but my email and phone number do not match even though they're correct

I'm happy to help you with any issues you're experiencing if you private message me some more information @Atyskewicz1!

Ella_carroll
Team Mascot

Re: I received an access code but my email and phone number do not match even though they're correct

Hi I also received and access code but when I try to access my tickets, it says my email and phone number do not match. I know they are correct and can't figure out how to access my tickets.

Moderator Moderator
Moderator

Re: I received an access code but my email and phone number do not match even though they're correct

@Ella_carroll - Odd but we're happy to help you too! A PM is on the way. Thanks!