cancel
Showing results for 
Search instead for 
Did you mean: 
Paul
Moderator

Locating Guest Account Tickets with Access Code

To start this process, please be sure that you are NOT logged into a regular account. If you are, log out first. Afterwards, click on the link that says "My Tickets" or the button on the bottom of the app:

Screen Shot 2022-09-02 at 11.04.39 AM.png

After that, a pop-up will be displayed. DO NOT SIGN IN. Instead, click the link toward the bottom that says "Find your order", a similar box will show on the app as well. 

Screen Shot 2022-09-02 at 11.07.02 AM.png

This will lead you to the page where you can enter your access code from your confirmation email. Use that along with the email address and phone number you used at checkout. Once you enter all that information, you'll be able to view your order whether on the app or on the desktop site. 

Screen Shot 2022-09-02 at 11.10.05 AM.png

If the details match, you'll be taken to your tickets either to print or to scan. If you are having issues with this or receiving errors, be sure to double check that you didn't check out with an Apple relay (@privaterelay.appleid.com) and that the phone number is accurate. If you are certaint that the information is accurate, please send a private message to @TeamStubHub here on the community. They can help you get the details.

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here