Hey there, @Sonahiaib!
It's possible that you placed the order using a 'guest' account. If you did place the order on a guest account, you will not see the order when you login to the registered account. I will send you a private message in just a moment to help get this resolved. Thanks!
@Issacjames Hello! I would be happy to help you with this. I will send you a PM right now to get some account information from you so I can see what is happening with your tickets. Thank you!
Hi there, @Stratbanker101. It sounds like you might have purchased your tickets as a guest. All guest coupon codes were emailed to fans rather than housed within their temporary profiles. If you have misplaced or cannot find that email, send a mod a PM with your email address & zip/postal code. We'd be happy to look that up and send it your way!