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Rookie

Refunds for cancelled events due to covid19

Hello, 

I purchased tickets for BTS that was supposed to take place in Chicago. The event was cancelled due to Covid19. How do I get a refund for the tickets and how do I process it? I have not received any e-mails that it was cancelled. The event was supposed to be on June 5, 2020.I could not get a hold of customer service, whenever I called I would get automated service and will hear busy signa

6 REPLIES 6
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Moderator

Re: Refunds for cancelled events due to covid19

BTS has postponed their entire tour with new dates yet to be announced - https://www.ticketmaster.com/bts-tickets/artist/2110227. Because of this, we will follow our normal postponed event policy - http://stubhub.custhelp.com/app/answers/answer_view/a_id/85/categoryRecordID/RN_CATEGORY_424/categor.... As soon as they have announced new dates, we will be sure to send you an email, @zdurusan

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Rookie

Re: Refunds for cancelled events due to covid19

Hi @Nikki 

thank you for your quick reply. So how long does our tickets be on hold/good for? does it have an expiration?

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Moderator

Re: Refunds for cancelled events due to covid19

We are not affiliated with the venue, promoter, nor the artist so, we don't have any idea of a timeframe. Sorry about that, @zdurusan.

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Rookie

Re: Refunds for cancelled events due to covid19

But our tickets should be good until they resched the event, correct? 

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Moderator

Re: Refunds for cancelled events due to covid19

Absolutely, @zdurusan 🙂

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Rookie

Re: Refunds for cancelled events due to covid19

thank you for answering all my questions. 

 

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