2 days ago purchased a ticket on Stubhub.
Yesterday Sutbhub sends a text "...you purchased on StubHub have been transferred to your account. Please look out for an email to accept the tickets or access your mobile/flash account to view them today!", but no email, and yes I checked my spam box.
Today I get the dire warning email: "This is a courtesy reminder that if you haven’t yet, accept your ticket transfer offer as soon as possible. The link to claim the tickets may expire if you wait too long, which could cause issues as the event approaches." But still no accept email. Not in spam box.
Account on both web and mobile app show the ticket as "Ready by...".
What gives? You are freaking me out.
Update: So Stubhub sends me a private message:
"Thank you so much for reaching out! Due to our current contact volumes, this channel is only able to assist with events happening within the next 24 hours. If you have an event in the next 24 hours and need assistance, please send us your order number, the date of your event (MM/DD), email address and zip code and we’ll be happy to help!"
So.....ok, you send me dire warnings, but tell me you can't help me now but don't say when or how I can get help, or what I should do? Maybe I will just cancel the order and start all over
Another update: So stubhub sends me the exact same "Thank you so much for reaching out..." message again. So yeah, still no way to get help and BTW, no way to cancel. Buyer beware.
BRUH, just wanted to let you know I'm in the exact same MF position. They're sending my texts, courtesy reminders, and etc. only I DID receive the link and the link isn't working. The notification system is absolute B.S. seems like a lot of people are having the same exact problem, and rather than take the time to see why, figure it out, and prevent more problems from occurring they prefer to continue to play catch-up only dealing with events 24 hours beforehand. If they'd fix the same issues EVERYONE is having they wouldn't have so many complaints in the first place