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2019 Lollapalooza - FAQ



  1. Where is StubHub’s Last Minute Service pickup location for Lolla? 

StubHub’s Last Minute Service pickup location is also the location for the premium amenities for all Lollapalooza buyers.  Stop by for free access to the private oasis, just one block from the festival. The oasis is open all four days of the festival from 10am-8pm. 


StubHub Chicago

40 E Balbo

Chicago, IL 60605


Hours of Operation for the pickup location: 

Wednesday: 10 am - 5 pm
Thursday - Sunday: 10 am - 8 pm


  1. What is the StubHub Chicago private oasis? 

As a thanks for buying your Lollapalooza tickets at StubHub, you have free access to our private oasis located one block from the festival.  We want to give you space to relax, and recharge. The oasis will include the following amenities:


  • Wristband pickup
  • Clean, upscale restrooms
  • Refreshing mocktails & treats
  • Live-stream monitors
  • Phone rechargers
  • Complimentary storage
  • Glitter station 
  • + much more


  1. Where can I park for the event?

24-hour parking is available for cars near Grant Park in four garages as well as Soldier Field’s North Garage. There are also many other cash parking garages around the park in downtown Chicago.

Customers can reserve parking in advance and locate other parking options by visiting SpotHero’s Parking Page:


  1. What are the public transit options for getting to the festival?

If taking the CTA Train (El), the Blue Line the closest stops are the Jackson Street and the La Salle street stations. The closest Red Line stop is the Jackson street station. The Adams/Wabash stop is very close as well and the Brown, Orange, Green, Pink, and Purple Lines all make stops at this station.

If customers are taking the CTA Bus, the following bus lines all make stops right up to the main entrance of the festival at Congress and Michigan Avenue: 1, 3, 4, 5, 7, 26, 28, 126, 143, 147.


You can also plan your trip using public transportation at the following link:

  1. Where is the main entrance located, and what time do the gates open for the festival?

The main entrance to the festival will be located at Michigan & Congress, in addition to a North entrance at Columbus & Monroe. Gates will also open at 11am each day of the festival.


  1. Do I need to register my wristband?

No, it is not necessary for attendees to register their wristbands to attend the event. If people would like to take advantage of the cashless system for the event so they can pay for things by scanning their wristband, they can register their wristband to a credit card. There will also be a tent by Buckingham Fountain at the event where the festival will have staff on hand to assist with registering wristbands for the cashless system. Wristband Activation link:


  1. Can I bring a bag or backpack in to the event?

Yes but, bags will be restricted to small purses, totes and drawstring bags only. Bag size may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm), or 30 linear inches (75cm) in total, and must have no more than one singular pocket or opening. Backpacks and bags with multiple pockets are prohibited. Hydration packs are allowed but must be emptied of all liquid and have no more than two pockets in addition to the one holding the water reservoir. 


  1. Can I bring my own water in to the festival?

No, only empty hydration packs and water bottles (plastic or aluminum). Max size 36oz

  1. Can I bring sunscreen in to the festival?

Yes, attendees may bring sealed sunscreen in to the festival as long as it is not an aerosol or spray container.

  1. Are there lockers and mobile charging available to rent for the festival?

Yes, there are lockers and phone charging stations available to use at the festival. If you plan on using one you can go ahead and reserve one online before the event at the following link: This will help ensure you lock in the best price for the festival as well.


  1. Am I allowed to leave and re-enter the festival?

Yes, each wristband can be used to enter/re-enter the festival 3 times per day. You must be scanned upon exit at the gate in order to re-enter that same day. Ticketholders and their belongings will be searched upon entry and every re-entry to the park.

  1. Does my child need a ticket to attend the festival and Kidzapalooza?

No, Children 10 years old and younger will be admitted free of charge with a ticket-holding adult. Limit to two children per ticketed adult.


  1. What is the ADA accessibility like?

The designated ADA Pick Up and Drop Off location is on Monroe at Columbus Dr. Pick Up and Drop Off Only. No Parking.

Parking is not available on the festival grounds. The Millennium Park Garage and the Millennium Lakeside Garage located at 5 S. Columbus Dr. (between Randolph and Monroe on Columbus) and the Grant Park North Garage located at 25 N. Michigan (entrances on Michigan at Madison, between Randolph and Monroe) are all fully accessible.

Also, we strongly encourage using Chicago Transit Authority’s bus lines and rail stations. They are equipped with accessible services.

Visit to find out more about accessible services from CTA.



Check out these links for more information:

Fan Information:

Official Event Website:


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