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Incorrect Event Information

Are you aware of recent changes to an event? Do you see a discrepancy in the event details we have on-site versus the primary?  Let us know about it by commenting below!

To help us address and review the issue as quickly as possible, please make sure to include all of the following details: 

  • Event name
  • Link to the event on
  • Link to the event from the primary ticket provider (other secondary marketplaces will not be accepted)
  • What is wrong (date/time, venue, rescheduled/postponed, etc.)
  • What is correct (what the primary has)

We will forward all of this information to our events team who will work to verify the discrepancies and update the site!

Due to the volume of requests, we won't be able to respond to any posts on this board so rest assured, we will escalate it as soon as the request has been submitted here. 

*Our events team works in order of event date which can cause delays in resolution but we can assure you they are being worked through as fast as possible. 


Please use the Map Errors on Site board for events with an incorrect map rather than posting your event details on this thread directly.

331 REPLIES 331
New User

Re: Incorrect Event Information

UFC Fight Night -Charlotte, NC

May 13, 2023

Correct start time is 3:00 PM EST, not 7:00 PM as you have posted




Team Mascot

Re: Incorrect Event Information

Georgia State Panthers Basketball games are played at the GSU Convocation Center and not at their old venue, the GSU Sports Arena.
Pit Crew

Postponed show finally Rescheduled Benny Sings San Francisco

Sat Dec 18 2021 (event local time)
Event Status: Postponed
Just got an email from ticketweb. Show has been rescheduled.
Benny Sings at The Independent on December 18, 2021 is rescheduled to September 21, 2023.
All tickets purchased for the originally scheduled date will be honored at the new date. Should you be unable to attend the new date, please return to the point of purchase no later than May 2, 2023 to request a refund.
Here is the link to the event

South Carolina State Bulldogs at Texas Tech Red Raiders Basketball


The date of this event is wrong. It should be Dec 27 and not Dec 21. If you look at the other events for Texas Tech, there is already another game on Dec 21. Please update when you have a chance.


The Pavilion at Irving Music Factory should be named The Pavilion at Toyota Music Factory

The venue The Pavilion at Irving Music Factory on StubHub is named incorrectly. The correct name of the venue is The Pavilion at Toyota Music Factory. Please have this venue's name changed to the correct name.


Re: Incorrect Event Information

Baby Rose
Music Hall of Williamsburg | Brooklyn, NY
Thu, Jun 22, 2023



Link to the event from Stubhub:

Link to the event from the primary ticket provider:


Incorrect event time


Correct time: 8PM


Stubhub Time is incorrect

Hi Team,

Asking for your assistance in updating the time and make it 8PM for this event:

Event: Flogging Molly
Venue: House of Blues Boston
Date: Wed, Sep 20, 2023, 8:00 PM

Stubhub Link:

Primary Link:


Darling Raceway Nascar Event Names Need Updated (May 12-14)

The May 12 Nascar Craftsman Trucks race at Darlington Raceway has an event name. It is named the  Buckle Up South Carolina 200.


The May 13 Nascar Xfinity race at Darlington Raceway has an event name. It is named the  Shriners Children's 200. 


The May 14 Nascar Cup race at Darlington Raceway has an event name. It is named the Goodyear 400.  Also the following needs removed from the event name: (Rescheduled from 14 May 2023). That makes no sense as the event can't be rescheduled on the same date it's taking place.


It would be nice if StubHub could have the actual race names for Nascar races throughout the 2023 as many are missing and just named generic names.




Re: Incorrect Event Information



On the Tiny Habits page, it's missing their Toronto tour date:


Toronto ticket link:


Tiny Habits

Great Hall Toronto

Thurs June 29, 7pm

Toronto, ON Canada

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here