I'm having the same problem. Stubhub says use the transfer button on the Ticketmaster site. I say it's not active, only the "send a link to text your tickets by text" is active. If I try and text a link from Ticketmaster, the recipient clicks the link and is taken to my Ticketmaster login.
For last week's show in Santa Ana, I ended up taking a screenshot of the QR codes and emailing those to Stubhub and they sent them to the buyer. That way both of us were sure that the buyer would get them.
I know there is an email address for the buyer in the "You've sold your tickets" Stubhub email. For last week's show, my buyer had a Yahoo email (which I thought might be a secondary email address).
I think I'll just send the QR codes to my buyer directly for tomorrow night's TS Rose Bowl show.
If they wanted to make it difficult to re-sell TS tickets, I think they've achieved their goal.
That certainly isn't intended and we do apologize for any frustration there. We understand that the mobile transfer process can be a little challenging for certain events so we're always looking for ways to improve the process and we're always glad to accept the feedback on those pain-points. Also, we're always happy to reach out to the buyer on your behalf to assist with accepting the tickets if you notice that they haven't received or accepted them after a couple days.
IMO, I will always list tickets as mobile PDF of QR codes vs ticket transfer. First, for some odd reason, not all shows allow transfers even though they sell mobile tickets. Plus, for some reason a lot of buyers take forever to accept ticket transfers. Any situation I can, I stay away from transfers. I would venture to guess within the next year or two no venue will sell print at home tickets any more at least on Ticketmaster. That seems to be the wave of the future before mobile tickets will be replaced by other scanning means.
Just look at how Swift and her management made Ticketmaster remove resale tickets for the first leg of her tour, https://www.billboard.com/articles/business/8453562/taylor-swift-ticket-sales-resale-ticketmaster-re.... Maybe she shouldn't be playing in football stadiums and especially on multiple nights at these same venues.
you have to
- screen shot the ticket very clear
- send this picture to your e-mail adress.
- up load this picture as a pdf on your desk top computer
- up load this tickets on your stubhub sale
talk to me please