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Claim Penalty Reimbursement

I notified that I was going to be reimbursed for a claim penalty (after a ticket investigation) over 4 weeks ago. Does anyone know how long it takes for a reimbursement to be processed?

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here