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BMakler
Stagehand

Hamilton in Denver

Hamilton in Denver is listed on Stubhub as "Barcode is the only ticket type available" but the only option for purchase from the venue was paper tickets. Is this an error in your system, or do you have an agreement with the venue to reprint paper tickets using the barcodes on the paper tickets?

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Stubber
Stubber

Re: Hamilton in Denver

Hello, and thanks for reaching out!  Typically for other events other than Hamilton, we are integrated with the Buell Theater, whereas the barcodes can be entered when list tickets.  When they sell, a new set of barcodes would be furnished for the new buyer, thus invalidating the old barcodes.  Unfortunately, we will not be integrated for the Hamilton events at the Buell Theater, and we will make sure the site will let you list for the type of delivery method the tickets would need to be delivered by.  Our apologies for any confusion! 

3 Comments
Stubber
Stubber

Re: Hamilton in Denver

Hello, and thanks for reaching out!  Typically for other events other than Hamilton, we are integrated with the Buell Theater, whereas the barcodes can be entered when list tickets.  When they sell, a new set of barcodes would be furnished for the new buyer, thus invalidating the old barcodes.  Unfortunately, we will not be integrated for the Hamilton events at the Buell Theater, and we will make sure the site will let you list for the type of delivery method the tickets would need to be delivered by.  Our apologies for any confusion! 

Re: Hamilton in Denver

So if I listed and sold tickets as a barcode delivery, but now StubHub isn't integrated to accept barcodes for Hamilton in Denver, can the buyer now back out of the sale? Can the seller now back out of the sale since StubHub only allowed barcode delivery, but now has failed to be integrated? 

Moderator Moderator
Moderator

Re: Hamilton in Denver

@scottsurface - We can help if you sold tickets that were originally on barcode delivery. I'll be sending you a private message to get this resolved! Thanks for letting us know!