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Team Mascot

How can I tell if buyer is legitimate?

I had a buyer just a minute ago have their name as “Merchant of Goods” and the email was odd… I transferred them but I cancelled it because it didn’t say they accepted it on Ticketmaster’s end and it made me nervous in the case of me not being paid. So I relisted after cancelling. How can I make sure it’s a real buyer?

Re: How can I tell if buyer is legitimate?

Honest answer is that you can't tell if a buyer is legit, but you are obligated to go through with the sale using the info that you are given.  As long as you have documented proof that you transferred the tickets and confirmed the sale then you will get paid.


You should have asked your question before you canceled the sale.  You made a mistake canceling the sale.  You will be charged a 100% penalty for doing that.  If your relisted tickets have not sold yet then remove the listing and call Stubhub or send a message to @TeamStubHub.  Explain why you canceled the sale and see if you can get the sale reinstated and send the tickets.  I don't think that you can do that after you already canceled but it's worth a shot to avoid the penalty charge.


Re: How can I tell if buyer is legitimate?

Hi! What was your outcome? I'm afraid I'm in same situation.
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here