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rickshotdeals
Stagehand
Answered! Go to solution

How do I change ticket features for remaining tickets?

Hello,

 

Two of my four tickets have sold, and the selected features no longer match the remaining two tickets available. Specifically, the tickets next to the aisle were sold, and I would like to remove "Aisle seat" as a ticket feature as it no longer reflects the listing properly.

 

When I edit my listing, I'm unable to change ticket features. What can I do to change this ticket feature?

 

Thank you!

2 REPLIES 2
Bob
Goalie
Answered! Go to solution

Re: How do I change ticket features for remaining tickets?

You might need to delete (or deactivate) the current listing and create a new one for the remaining tickets. For some inexplicable reason, some features and disclosures can't be changed on existing listings. You might also want to check with StubHub and make sure of which pair of tickets were delivered to your buyer to make sure they got the aisle seats. I just mention this because I had it come up with one of my listings and there were some glitches that made me worried that the same tickets might get sold twice unless I got the confirmation that I needed and uploaded the correct tickets to my new listing.

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rickshotdeals
Stagehand
Answered! Go to solution

Re: How do I change ticket features for remaining tickets?

Thanks for your help, I'm glad that I wasn't going crazy.

 

I deactivated the original listing and then created a new listing with the remaining tickets.

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