Just wanted to double-check that this is normal and that I haven't inadvertantly wasted these tickets. They sold this morning and I got the email confirmation saying that I would be paid via paypal (I understand this takes five days), in the "sales" folder they show under "completed sales" and I figured that once the even started then they would appear in the "pending payments" folder. However, the event started an hour ago but under my payments pending folder it still says "you have no payments". I'm a little worried about this... does it mean that whoever bought the ticket decided not to use them? Surely I should still be paid even if that is the case.
There can be a delay between the order being fulfilled and the payment showing up under pending, but usually, this delay is no more than 24 hours.
If you send any of our Moderators a private message with your email address and zip code we can verify the payment status for you!
I'd be happy to dig into that for you @Srobbins. We definitely want to make sure you get paid for the sale. I'll send you a private message now and we'll see what we can do to get that resolved.
Hello @ch, thanks for reaching out! So sorry for any confusion! I will send you a private message to get some more information form you so I can take a look at your order for you!
Apologies for the issues on your payment but I am happy to help and review this over for you. I'll shoot you a PM right now.