Just wanted to double-check that this is normal and that I haven't inadvertantly wasted these tickets. They sold this morning and I got the email confirmation saying that I would be paid via paypal (I understand this takes five days), in the "sales" folder they show under "completed sales" and I figured that once the even started then they would appear in the "pending payments" folder. However, the event started an hour ago but under my payments pending folder it still says "you have no payments". I'm a little worried about this... does it mean that whoever bought the ticket decided not to use them? Surely I should still be paid even if that is the case.
I have the same issue. Sale completed, ticketes transferred, email received confirming payment will be coming, but nothing showing in the pending payments folder, even after searching by way of the Order #.
Hey @seano, sorry to hear about the issues! I'll send you a PM to get your account information, so we can look into this together.
I am having the same issue. I didn't have this issue the last time I sold on Stub Hub. Please advise. Thank you!
Hello I recieved an email that I should be getting a payment because my order is complete and then another blank email. I cannot see anthing in the payments tab though. Can a mod please help me?
Sure thing, @Taylpr!
One moment and I will send you a private message for some additional information. Thanks!
@FrNky So sorry for any trouble there! No need to worry, we definitely want to make sure you get paid for your sales. The payments for sales will typically go into pending status when the tickets are delivered to the buyer and in some cases, it can be slightly delayed. If you've got your bank account or PayPal account linked, you can expect to see that payment within 3 to 5 business days. If for any reason you don't see the payment in 5 business days, reach out here to one of our moderators and we'd be happy to assist you.