I have the same issue. Sale completed, ticketes transferred, email received confirming payment will be coming, but nothing showing in the pending payments folder, even after searching by way of the Order #.
Hey @seano, sorry to hear about the issues! I'll send you a PM to get your account information, so we can look into this together.
Hello I recieved an email that I should be getting a payment because my order is complete and then another blank email. I cannot see anthing in the payments tab though. Can a mod please help me?
Sure thing, @Taylpr!
One moment and I will send you a private message for some additional information. Thanks!
Apologies for the issues on your payment but I am happy to help and review this over for you. I'll shoot you a PM right now.