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Rookie
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Listed tickets sold-StubHub ingforms event cancelled-but even not cancelled

Hi - listed tickets for men's basketball game between Texas Longhorns and Iowa State Cyclones for January 5th 2021 in Austin. Tickets sold over weekend. But StubHub sent email stating event cancelled. From Texas Basketball website = Countdown to Game time 1 Days 10 Hours 55 Mins 25 Seconds... Checking the Texas Basketball website - The game/event is not cancelled. I tried to relist my tickets with no success. How do I sell/complete the transaction???????

5 REPLIES 5
Moderator
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Re: Listed tickets sold-StubHub ingforms event cancelled-but even not cancelled

Hi there, @camatrsa. If an event is canceled on our platform, you won't be able to list tickets for that event. If the event has not officially been canceled out on the primary, StubHub may remove the event for one of the following reasons. There could be transfer restrictions, restrictions on reselling tickets or the teams could have asked us to pull the event entirely depending on our relationship with them. If you no longer see the event on our platform, you will not be able to list tickets for that event with us. We apologize for any inconvenience this will cause. 

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Rookie
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Re: Listed tickets sold-StubHub ingforms event cancelled-but even not cancelled

Thanks for the information!

Turns out game was not cancelled, but due to pandenic precautions fns were not allowed to attend.Thus, "cancelled" accorig to StubHub.

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Rookie
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Re: Listed tickets sold-StubHub ingforms event cancelled-but even not cancelled

Thanks for the information!

Turns out game was not cancelled, but due to pandenic precautions fns were not allowed to attend.Thus, "cancelled" accordinig to StubHub.

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Rookie
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Re: Listed tickets sold-StubHub ingforms event cancelled-but even not cancelled

Thanks for the information!

Turns out game was not cancelled, but due to pandenic precautions fns were not allowed to attend.Thus, "cancelled" accordinig to StubHub.


@NikkiM wrote:

Hi there, @camatrsa. If an event is canceled on our platform, you won't be able to list tickets for that event. If the event has not officially been canceled out on the primary, StubHub may remove the event for one of the following reasons. There could be transfer restrictions, restrictions on reselling tickets or the teams could have asked us to pull the event entirely depending on our relationship with them. If you no longer see the event on our platform, you will not be able to list tickets for that event with us. We apologize for any inconvenience this will cause. 


 

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Olympian
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Re: Listed tickets sold-StubHub ingforms event cancelled-but even not cancelled

Hi Camatrsa

 

As no fans were allowed at the event Stubhub treated the event as though it were cancelled.  Your sale was cancelled and you should be able to receive a refund for your tickets from where you originally bought them - ticketmaster, the venue, etc

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