I just sold a pair of tickets to firstname.lastname@example.org again. Stubhub is now asking for a claim link. My tickets don't transfer that way. It's just an email transfer. I can't get any help.
Secondly, I've de-activated ALL of my remaining season tickets. If Stubhub can't figure this out, I'll just give my tickets to friends and charity or sell them on the team's site for the better games that I can't attend. Basically, unless they can figure this out, I'm done with Stubhub.
@mlarrabure This is part of a new process that we are testing to try and make the mobile transfer process easier on our fans. This way tickets are transferred directly to us to send to your buyer. We're testing this to be able to better troubleshoot issues if the buyer is having trouble receiving or accepting the mobile transfer themselves.